BJ's Restaurant & Brewhouse - McCandless

Review summary

1. N

   Nancy

   Pittsburgh

   14 reviews

   3.0

   14 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   bring a jacket, it is always cold in there. My chicken sandwich was just warm.
   

   BJ's Restaurant & Brewhouse - McCandlessResponded today

   Thanks for your feedback, Nancy! We appreciate you letting us know about the temperature and your chicken sandwich experience. We'll keep this in mind to improve our guests' comfort and meal quality. We hope to serve you better next time!
   

   Is this helpful?

   Report
2. S

   Susan

   Pittsburgh

   6 reviews

   1.0

   6 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   We had a reservation at 6:30 and were seated at 6:35. The waitress took our order shortly after. We ordered 2 chicken Parmesan and a sandwich with fries (nothing special). We did not get our food until almost 7:30. Every person around us that was seated after us received their food way before we did. I could tell that my meal had sat under the warming table for a while as I have worked in many restaurants. Do better BJ’S
   

   BJ's Restaurant & Brewhouse - McCandlessResponded 2 days ago

   Sorry to hear you were disappointed with your meal, Susan. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

   Report
3. H

   HEPBURN

   Connecticut

   2 reviews

   5.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice! Seated immediately. Food was quick and excellent. Can't beat the Monday Pizza deal!
   

   BJ's Restaurant & Brewhouse - McCandlessResponded on 13 November 2024

   Thanks for the awesome review! We’re thrilled to hear you enjoyed the quick service and our Monday Pizza deal. We can’t wait to welcome you back for more delicious meals!
   

   Is this helpful?

   Report
4. s

   sharon

   Pittsburgh

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   They seated us 15 minutes after our reservation and said for our inconvenience we could get 2 free apps. Now that’s what I call customer service.
   

   BJ's Restaurant & Brewhouse - McCandlessResponded on 12 November 2024

   Thank you, Sharon! We're thrilled to hear you enjoyed the complimentary appetizers. We strive to make every experience memorable, even when things don’t go perfectly. Your feedback means a lot to us, and we look forward to welcoming you back soon!
   

   Is this helpful?

   Report
5. M

   Mathew S.

   Pittsburgh

   17 reviews

   vip
   5.0

   17 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ's is one of my favorites. The Tavern Cut Classic pizza adding anchovies is the best. Of course I had to pair it with a Pumpkin beer this time of year!
   

   BJ's Restaurant & Brewhouse - McCandlessResponded on 5 November 2024

   Thanks for the fantastic review, Mathew! We're thrilled to hear you love the Tavern Cut Classic pizza with anchovies. Pairing it with pumpkin beer sounds perfect for the season! We can't wait to see you back for more delicious combinations. Enjoy!
   

   Is this helpful?

   Report
6. K

   Katy

   Pittsburgh

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 29 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wish I could remember our server’s name..she was so nice and friendly with our party of 9. We could tell she was busy with other tables because it was hard for her to stop over a couple times but she was still a wonderful server and when she was free, she brought things to us so fast. Food was great. We ordered food for our children when we first arrived and they served it promptly. This is always a good spot for our family.
   

   BJ's Restaurant & Brewhouse - McCandlessResponded on 2 November 2024

   Katy, we’re thrilled to hear you had such a positive experience with us! Our team works hard to provide great service, even during busy times. We’re glad the food and service met your expectations. We look forward to welcoming you and your family back soon!
   

   Is this helpful?

   Report
7. D

   Deborah

   Pittsburgh

   19 reviews

   vip
   1.0

   19 reviews

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Our food was absolutely horrible. We had spinach dip that was burnt. I can the Parmesan crusted chicken. It was very cold. I got a tablespoon of potatoes and the broccoli was not cooked. My husband had Salmon. It was so tiny.
   

   BJ's Restaurant & Brewhouse - McCandlessResponded on 30 October 2024

   Hi Deborah. I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

   Is this helpful?

   Report
8. J

   Jeff

   Pittsburgh

   8 reviews

   5.0

   8 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Love coming here and food overall is usually spot on. But the spaghetti sauce with the chicken parm was a bit low on flavor. Not bad, just not flavorful. Service was great as always. Will be back soon.
   

   BJ's Restaurant & Brewhouse - McCandlessResponded on 28 October 2024

   Thanks for your feedback, Jeff! We're thrilled you enjoy our food and service. We appreciate your thoughts on the spaghetti sauce and will share this with our kitchen team to enhance the flavor. Looking forward to seeing you again soon!
   

   Is this helpful?

   Report
9. J

   Jeff

   Pittsburgh

   8 reviews

   5.0

   8 reviews

   Dined on 23 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and better service. $12 loaded burger special was awesome.
   

   BJ's Restaurant & Brewhouse - McCandlessResponded on 25 October 2024

   Thanks for the fantastic review, Jeff! We're thrilled to hear you enjoyed the loaded burger special and our service. Your support means a lot to us, and we can't wait to welcome you back for more delicious meals!
   

   Is this helpful?

   Report
10. B

    Bridget

    Pittsburgh

    3 reviews

    4.0

    3 reviews

    Dined on 23 October 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    Rather disappointing. It was a bit of a wait for our food to arrive. My burger was just warm, overcooked and dry and the fries were barely warm. Seemed like the fries had been finished but waited for the burger to be done and/or our food was done but left to sit too long. Hostess seemed put out that she had to show us to our table; not pleasant. Waitress was very nice and good.
    

    BJ's Restaurant & Brewhouse - McCandlessResponded on 25 October 2024

    Thanks for your feedback. We're sorry to hear about your experience and appreciate your insights. We'll look into the timing of your meal and ensure our staff provides a warm welcome. We're glad to hear the waitress made a positive impression! Your feedback helps us improve.
    

    Is this helpful?

    Report