BJ's Restaurant & Brewhouse - Moreno Valley

Review summary

1. OT

   OpenTable Diner

   Los Angeles3 reviews

   1.0

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They overcooked the steak; I ordered it medium, but it came out well done. I was initially told that the double bone pork chop was unavailable, only to later find out that it was indeed available after my entrée had already been served. The waitress provided poor service, and the quality seems to decline when the restaurant is at normal capacity.
   

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2. J

   Justin VIP

   Chicago25 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was great! It all started on the right foot. But service was slow. The waitress took way too long to get drinks. Wine glasses were given with beer tulip glasses. Either bar ran out of glasses or neither bartender or waitress didn’t know better. After that, the waitress basically disappeared after our orders were given. Someone else came along after we ate, we decided we wanted a few of the desserts- waited over 20 minutes! They still didn’t come. But the bill did. So we got the manager, had them remove the desserts and paid. It was a poor overall experience.
   

   BJ's Restaurant & Brewhouse - Moreno ValleyResponded 4 days ago

   Hi Justin. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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3. OT

   OpenTable Diner

   Palm Springs2 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our entire table had issues with our food. Some was cold & some was undercooked. When we left I let the manager know we didnt have the best food & all she said was “yeah we’ve been having some trouble in the kitchen”. So they already know there are issues & still automatically charge 18% tip for bad food
   

   BJ's Restaurant & Brewhouse - Moreno ValleyResponded 6 days ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Moreno Valley restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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4. E

   Eric

   Los Angeles3 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very busy on a Saturday night. Glad we had the reservation.Server was terrific. Food was very good. It was a birthday celebration so they gave us a free pozookie. An enjoyable evening.
   

   BJ's Restaurant & Brewhouse - Moreno ValleyResponded 6 days ago

   Eric, we’re thrilled to hear you had a fantastic birthday celebration with us! It’s great that our team and the food made your evening special. Thank you for sharing your experience, and we hope to celebrate more memorable moments with you in the future!
   

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5. J

   Juliet

   Central Coast48 reviews

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came to watch the superbowl and we enjoyed it. Great food and drinks. Great crowd and not so noisy.
   

   BJ's Restaurant & Brewhouse - Moreno ValleyResponded on 16 February 2025

   Juliet, we're thrilled to hear you enjoyed the Super Bowl experience with us! It's fantastic that you loved the food, drinks, and the atmosphere. We can’t wait to welcome you back for more great times!
   

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6. K

   Karri

   Las Vegas1 review

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love BJ's and their variety of food!! Great service!
   

   BJ's Restaurant & Brewhouse - Moreno ValleyResponded on 3 February 2025

   Karri, we're thrilled to hear you love BJ's and appreciate our diverse menu! Our team works hard to provide great service, and it's wonderful to know it made a positive impression. We look forward to welcoming you back for more delicious meals!
   

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7. c

   crystal

   Los Angeles1 review

   2.0

   Dined on 29 January 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   My steak was supposed to be well done instead I kept getting it back medium rare eventually gave up and left it there
   

   BJ's Restaurant & Brewhouse - Moreno ValleyResponded on 3 February 2025

   Sorry to hear you were disappointed with your meal, Crystal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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8. L

   Lesley VIP

   Palm Springs7 reviews

   4.0

   Dined on 15 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Jasmine was great and very attentive. The food was delicious as always. I was disappointed that the restaurant didn't have any Prosecco (they ran out), and they couldn't make the Smokehouse Burger because they ran out of the signature Smokehouse sauce. How do you run out of BJ's signature sauce?
   

   BJ's Restaurant & Brewhouse - Moreno ValleyResponded on 19 December 2024

   Lesley, thanks for the feedback! We’re thrilled you enjoyed the service and food. We apologize for the Prosecco and Smokehouse Burger situation; we’re working to prevent this in the future. Your experience matters to us, and we appreciate your understanding!
   

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9. P

   Perla

   San Diego1 review

   5.0

   Dined on 26 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best experiences I've had in a long time. My family had an amazing time. Best customer service I definitely want to go back
   

   BJ's Restaurant & Brewhouse - Moreno ValleyResponded on 1 October 2024

   Perla, we’re thrilled to hear you and your family had such a fantastic experience! Our team always aims to provide the best service possible. We can't wait to welcome you back for another amazing visit!
   

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10. L

    Lydia

    Los Angeles4 reviews

    5.0

    Dined on 21 September 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 4

    Pretty good experience wish the server was a little more attentive .
    

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    BJ's Restaurant & Brewhouse - Moreno ValleyResponded on 23 September 2024

    Thank you for your feedback! We're thrilled to hear you had a great experience overall. We'll make sure to address the attentiveness of our servers to enhance future visits. Your insights help us improve, and we appreciate your support!
    

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