BJ's Restaurant & Brewhouse - Natomas

Review summary

1. A

   Ana

   Seattle2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Had a reservation and was seated 15-20 mins later due to shift change. The staff upon check in had zero customer service and had to be prompted that we were standing there as customers. That was the initial sign that the service was not going to be so great. Our waiter was really nice and got us everything we needed (party of 11) and was very attentive. The restaurant was not full and we made reservations in early evening to avoid the crowd/delays due to having a big party. Appetizer took close to 30 mins to come out (order 4) but it was really good and the food was hot. We ordered our main meals prior to appetizers coming out and that took even longer, over 35 mins. at this point the restaurant was still not crowded. One of the orders didn’t come out until nearly 45 mins due to a mix up and another table recieved our order. 8/11 of our main meals came out barely hot, seems like them had been sitting for a while prior to service and no refill to our drinks and water during the hour and fifty mins of being there. Overall, I wouldn’t recommend this place if you’re going with a large party and looking for decent food. Customer service is subpar, food is not so great. Spend your money elsewhere, we would’ve definitely been better off.
   

   BJ's Restaurant & Brewhouse - NatomasResponded 1 day ago

   Hi Ana. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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2. O

   Oscar

   Sacramento1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   On top of the pour service we were charged for the birthday pieookie which I believe should be free on your birthday. Server was not friendly and we were not checked up on. Additionally the receipt did not have the QR code to scan on the app to pay to redeem or use rewards. The QR code on the table did not work and our receipt came with a tip already added on not giving use the option of choosing the amount.
   

   BJ's Restaurant & Brewhouse - NatomasResponded 5 days ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Natomas restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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3. J

   Jenna

   Orange County30 reviews

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   With a reservation, you’ll still wait 1.5-2 extra hours
   

   BJ's Restaurant & Brewhouse - NatomasResponded 4 days ago

   Jenna, we truly apologize for the extended wait time you experienced despite having a reservation. Your feedback is important, and we're actively working to improve our service. Thank you for sharing your experience, and we hope to better serve you in the future.
   

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4. G

   Giselle

   Unspecified1 review

   2.0

   Dined on 22 February 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   waitress was rude and obnoxious. made a reservation and we had to wait 30 minutes after the time of the reservation food was good
   

   BJ's Restaurant & Brewhouse - NatomasResponded on 23 February 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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5. J

   John

   Sacramento7 reviews

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Much too loud. Took way too long to get simple mixed drinks from the bar. Our server was doing the best he could. He was very nice. Not enough bar staff, and the restaurant was way over booked with customers!!
   

   BJ's Restaurant & Brewhouse - NatomasResponded on 24 February 2025

   Thanks for your feedback, John. We’re glad to hear you enjoyed the service, but we apologize for the noise and wait times you experienced. We’re actively working to improve our staffing and ensure a better experience for all our guests. Your input is invaluable to us!
   

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6. B

   Barbara

   Sacramento4 reviews

   5.0

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved everything we had and our server was wonderful
   

   BJ's Restaurant & Brewhouse - NatomasResponded on 28 January 2025

   Thank you, Barbara! We're thrilled to hear you enjoyed your experience and that our server made a positive impact. Your kind words motivate us to keep delivering great service and delicious food. We can't wait to welcome you back!
   

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7. s

   shawn

   Sacramento1 review

   4.0

   Dined on 25 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great value with the $13 meal. We all enjoyed our meals!
   

   BJ's Restaurant & Brewhouse - NatomasResponded on 25 January 2025

   Thank you for the great feedback, Shawn! We're thrilled to hear you enjoyed the $13 meal and that everyone had a good time. We appreciate your support and hope to see you again soon!
   

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8. T

   Tammy

   San Francisco1 review

   2.0

   Dined on 21 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Waitress was horrible forgot our food we had to ask multiple times for our stuff just a mess
   

   BJ's Restaurant & Brewhouse - NatomasResponded on 23 January 2025

   Thank you for bringing this to our attention, Tammy. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
   

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9. A

   Anna

   San Francisco1 review

   5.0

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great, food was good and we had a good time celebrating a birthday.
   

   BJ's Restaurant & Brewhouse - NatomasResponded on 18 January 2025

   Thanks for sharing your experience, Anna! We're thrilled to hear that you enjoyed the food and had a wonderful time celebrating a special occasion. Your kind words inspire us to keep delivering great service. We look forward to welcoming you back soon!
   

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10. A

    Afton

    San Diego3 reviews

    4.0

    Dined on 21 December 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Food was good. Service was a little behind due to how busy the location was. Our server tried.
    

    BJ's Restaurant & Brewhouse - NatomasResponded on 22 December 2024

    Thanks for your feedback, Afton! We're glad you enjoyed the food. We appreciate your understanding regarding the busy service and will continue to work on improving our efficiency. Hope to see you again soon!
    

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