BJ's Restaurant & Brewhouse - Newport News

Review summary

1. L

   Luke

   Richmond

   16 reviews

   4.0

   16 reviews

   Dined on 2 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The kitchen messed up quiet a few times for our party of 6. However, the service staff and management made up for it. It seems to just have been a bad day for the BJ’s kitchen team…
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 4 November 2024

   Thanks for your feedback, Luke! We're glad to hear our service team stepped up during your visit. We apologize for the kitchen mishaps and appreciate your understanding. We're committed to improving and hope to provide a flawless experience next time!
   

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2. P

   Pam

   Wilmington

   15 reviews

   vip
   5.0

   15 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our server was wonderful! Food was great and we enjoyed the atmosphere
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 2 November 2024

   Pam, we’re thrilled to hear you had such a great experience! It's wonderful that you enjoyed the food and atmosphere, and we'll be sure to pass along your compliments to the server. We look forward to welcoming you back soon!
   

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3. DZ

   DanaZ

   Richmond

   2 reviews

   3.0

   2 reviews

   Dined on 20 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Server was kind but forgot a lot of items requested. Food was pretty good. Ok experience
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 21 October 2024

   Thanks for your feedback. We're glad you enjoyed the food but apologize for the service issues. We'll work with our team to ensure a smoother experience next time. Your input helps us improve!
   

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4. J

   Jean

   Richmond

   12 reviews

   4.0

   12 reviews

   Dined on 19 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Quick, nice server. Enjoyed her welcoming attitude. Costs were high for food type we felt. Drink prices were extremely high compared to other restaurants.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 21 October 2024

   Thank you for your feedback, Jean! We're glad to hear you enjoyed the service and welcoming atmosphere. We constantly review our pricing to ensure value, so your comments on food and drink costs are appreciated. We hope to see you again soon!
   

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5. D

   Dominick

   Washington DC

   1 review

   5.0

   1 review

   Dined on 28 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I took my girlfriend here for her birthday this weekend and our server was outstanding. Sadly I forgot his name but I wish I could call him out for his amazing service. Very personable guy and when my girlfriend forgot her keys on our table when we left he ran back outside to return them to me to top the night off.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 30 September 2024

   Thanks for sharing your experience, Dominick! We’re thrilled to hear that our server made your girlfriend's birthday special. It’s wonderful to know he went the extra mile to return her keys. We appreciate your kind words and hope to see you both again soon!
   

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6. K

   Karen

   Washington DC

   11 reviews

   1.0

   11 reviews

   Dined on 15 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   After a Google search for local places with NFL ticket, this was among the places that said they showed the NFL games. However, when we got there, we asked the hostess if they had the NFL ticket to show all games and she sheepishly answered that she did not know, but we could ask our server. We sat down and waited for almost 10 minutes for a server to come greet us. They never did. We ended up leaving. Therefore, I don't know how the food or pricing is at this location.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 17 September 2024

   Karen, we’re truly sorry to hear about your experience. It’s disappointing to know that we fell short in service and communication regarding the NFL ticket. Your feedback is valuable and will help us improve. We hope you'll consider giving us another chance in the future.
   

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7. P

   Philip

   New Jersey

   1 review

   5.0

   1 review

   Dined on 14 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good and service was great! They had fantastic choices and desserts great!
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 16 September 2024

   Thanks for the awesome feedback, Philip! We're thrilled you enjoyed the food and service, as well as our dessert selection. Your support means a lot to us, and we can't wait to welcome you back for more delicious experiences!
   

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8. C

   Christina

   Detroit

   25 reviews

   vip
   4.0

   25 reviews

   Dined on 7 September 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Large menu. Pizookies are yummy. Our waitress was overwhelmed and service suffered
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 13 September 2024

   Thanks for your feedback, Christina! We're glad you enjoyed the pizookies and our menu variety. We're working on improving service during busy times and appreciate your understanding. Your experience helps us get better!
   

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9. w

   wabobx

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined on 28 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wait staff excellent. Food very good. Kitchen was a little slow. Pleasant dining experience for 12 people party. I am guessing they don’t have expediters so waiter had to being out four plates of food at a time. So that was really my only issue. We were not all served together. But he did his best to get them close together.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 29 July 2024

   Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
   

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10. OT

    OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on 22 June 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3

    Wish there was more than one location in the Hampton roads area. Restaurant is 45 minutes away with traffic. I reserved a table my parents got there early but were not able to sit at the table until we got there. We were late due to a bridge opening. Once there we were seated quickly, but never received a server until we asked 10 minutes later. The server was nice. The food was great. This was my second visit to this location.
    

    BJ's Restaurant & Brewhouse - Newport NewsResponded on 24 June 2024

    Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
    

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