BJ's Restaurant & Brewhouse - Newport News

Review summary

1. T

   Teresa

   Richmond

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We have dined at this BJ's restaurant before and even at a BJ's in California and our experience was good but on a special evening like Valentine's Day our experience was poor to say the least. We had reservations but the host sat us at a small booth near a side entrance where it was cold and drafty. We were told by our waitress the area we were in was usually reserved for walk-ins. We told her had reservations and were not walk-ins. The manager did come to lock the door so no one could come in the door but guests could exit the door and a few did. Our food came out COLD! The rib-eye steak my husband ordered was very salty and the baked potato would not even melt the butter and was under cooked...not fluffy or soft. My roasted salmon was cold along with the cheddar mashed potatoes and broccoli. The manager was willing to remake my plate and give my husband another baked potato. My second plate came out warm but my husband's second baked potato still came out undercooked and barely warm. Our waitress would disappear for long periods and although she was apologetic for our poor experience she was part of why it was poor. The manager was willing to give us a 25% discount on our meals, However, this was not how we expected our Valentine's Day dinner to turn out at all!
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded 1 day ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Newport News restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. K

   Kiki

   New Mexico

   8 reviews

   5.0

   8 reviews

   Dined on 9 February 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Dined at the bar on Super Bowl Sunday and it was pretty awesome. BJs has a great atmosphere, fair prices and good food. Service is always good and the staff is always friendly. Using OpenTable allowed us to make reservations and be seated right away.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded 6 days ago

   Thanks, Kiki! We're thrilled to hear you had an awesome Super Bowl Sunday experience. Our team works hard to create a welcoming atmosphere, and it’s great to know you enjoyed the food and service. We look forward to having you back soon!
   

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3. RM

   RebeccaM

   Richmond

   1 review

   4.0

   1 review

   Dined on 15 January 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had 7 people.at our table Two.pd.the meals were not exactly what the ladies ordered. Meaning the restaurant ram out of something and thr lady didn't want anything else That was sad. Another lady had shrimp or fish tacos. Very little protein. She's wasn't very happy but ate it anyway. Overall it was good. I eat there a lot and never had a problem before.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 20 January 2025

   Thanks for the feedback, Rebecca. We're glad to hear you generally enjoy dining with us, but we’re sorry to hear about the mix-up with the meals. We appreciate your insights and will work to improve the experience for everyone. Looking forward to serving you again soon!
   

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4. E

   Eric

   Richmond

   3 reviews

   3.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nothing to complain, nor write home, about. Best thing about the place is the width of the menu.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 19 December 2024

   Thanks for your feedback, Eric! We're glad you enjoyed the variety on our menu. We’re always looking to improve, so your insights are valuable to us. We hope to offer you a more memorable experience next time!
   

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5. OT

   OpenTable Diner

   VIP

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and server. Short wait to seated with reservation.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 29 November 2024

   Thank you! We’re thrilled to hear you enjoyed the food and service. Our team works hard to ensure a smooth experience, and it’s great to know we hit the mark. We look forward to welcoming you back soon!
   

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6. L

   Luke

   Richmond

   15 reviews

   4.0

   15 reviews

   Dined on 2 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The kitchen messed up quiet a few times for our party of 6. However, the service staff and management made up for it. It seems to just have been a bad day for the BJ’s kitchen team…
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 4 November 2024

   Thanks for your feedback, Luke! We're glad to hear our service team stepped up during your visit. We apologize for the kitchen mishaps and appreciate your understanding. We're committed to improving and hope to provide a flawless experience next time!
   

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7. P

   Pam

   VIP

   Wilmington

   17 reviews

   5.0

   17 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our server was wonderful! Food was great and we enjoyed the atmosphere
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 2 November 2024

   Pam, we’re thrilled to hear you had such a great experience! It's wonderful that you enjoyed the food and atmosphere, and we'll be sure to pass along your compliments to the server. We look forward to welcoming you back soon!
   

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8. DZ

   DanaZ

   Richmond

   3 reviews

   3.0

   3 reviews

   Dined on 20 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Server was kind but forgot a lot of items requested. Food was pretty good. Ok experience
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 21 October 2024

   Thanks for your feedback. We're glad you enjoyed the food but apologize for the service issues. We'll work with our team to ensure a smoother experience next time. Your input helps us improve!
   

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9. J

   Jean

   Richmond

   12 reviews

   4.0

   12 reviews

   Dined on 19 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Quick, nice server. Enjoyed her welcoming attitude. Costs were high for food type we felt. Drink prices were extremely high compared to other restaurants.
   

   BJ's Restaurant & Brewhouse - Newport NewsResponded on 21 October 2024

   Thank you for your feedback, Jean! We're glad to hear you enjoyed the service and welcoming atmosphere. We constantly review our pricing to ensure value, so your comments on food and drink costs are appreciated. We hope to see you again soon!
   

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10. D

    Dominick

    Washington DC

    1 review

    5.0

    1 review

    Dined on 28 September 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    I took my girlfriend here for her birthday this weekend and our server was outstanding. Sadly I forgot his name but I wish I could call him out for his amazing service. Very personable guy and when my girlfriend forgot her keys on our table when we left he ran back outside to return them to me to top the night off.
    

    BJ's Restaurant & Brewhouse - Newport NewsResponded on 30 September 2024

    Thanks for sharing your experience, Dominick! We’re thrilled to hear that our server made your girlfriend's birthday special. It’s wonderful to know he went the extra mile to return her keys. We appreciate your kind words and hope to see you both again soon!
    

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