BJ's Restaurant & Brewhouse - Plano

Review summary

1. D

   David VIP

   Dallas21 reviews

   2.0

   Dined on 2 February 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Tuna salad had fish that was not fresh and the portion was minimal especially for the price. Steak salad was not orderable since we were told they didnt have any steak for the salad. Waited over 30 minutes for our order even when other diners who arrived later were served their food. Hamburger was extremely small and a poor value for the price charged and not anywhere near the size of the burger in the menu. Kid's sliders were similar, almost no meat and almost all bun. We have decided that even while we are rewards members that we will not be going back.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 5 February 2025

   Hi David. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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2. L

   Laura

   Dallas1 review

   5.0

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and excellent service. When we were unsure whether an appetizer might be too spicy, our waitress brought us a sample to try first. Never had that before outside of an ice cream parlor! But it was much appreciated. The place was busy but we could still talk at our table without having to shout or feeling overwhelmed by the noise. I’d go again.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 18 January 2025

   Laura, we're thrilled to hear you enjoyed your experience! Our team always strives to provide exceptional service, and it's great that the sample helped you choose. We appreciate your feedback and look forward to welcoming you back for another visit soon!
   

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3. OT

   OpenTable Diner

   Dallas3 reviews

   3.0

   Dined on 16 June 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   I’m pretty disappointed with the hostess team there. We called before because we had a question and they hang up on us, then we came on time and dined there but they marked me as a no-show. The server was incredible so he saved the day. But if it wasn’t for Andrew I probably wouldn’t go back to this location.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 18 June 2024

   Thanks for letting us know about the issue. I'm sorry about this. We will work with our team so this does not happen again.
   

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4. DM

   DavidM

   Washington DC5 reviews

   4.0

   Dined on 24 February 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Plenty of food options for the entire family and good selection of drinks.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 26 February 2024

   Thank you so much for your kind words, we strive to always provide great food & drinks for our guests to enjoy. We’re glad you loved the menu item and hope to see you back soon!
   

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5. b

   baracuda VIP

   Dallas8 reviews

   3.0

   Dined on 29 January 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Have always enjoyed in past. Not quite up to par this time.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 30 January 2024

   Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

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6. SE

   StephEats

   San Antonio3 reviews

   5.0

   Dined on 14 January 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and excellent service! Our waitress was very friendly and attentive.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 17 January 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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7. D

   Dmatt

   Dallas33 reviews

   4.0

   Dined on 25 December 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The waiter was very attentive. The food was good.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 26 December 2023

   Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

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8. OT

   OpenTable Diner

   Dallas1 review

   3.0

   Dined on 25 November 2023

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   I couldn’t believe how downhill the quality was and their prices were absolutely unacceptable. $90 - 2 people, 1 appetizer, 1 beer, 1 hard seltzer, 1 fountain drink, 1 burger entree, 1 chicken entree. The food was just ‘ok’ - nothing that warranted the price. The mashed potatoes, our server’s favorite side, were so dry and bland I didn’t even finish them. Brought the uneaten chicken to the dogs. At least they appreciated it. Ambiance is not as good as the Allen location - definitely a different vibe/energy. They also changed the size and quality of their menu. I get cutting items that aren’t popular or have no margins, but the laminated menus are the quality of an iHop - felt janky. Service was ok, but never refilled my soda. As a customer and former restaurateur, I was really disappointed. They’re now under par of Chili’s. One last thing - the rim of the salt shaker was heavily crusted in old salt. Too many people standing around doing nothing - keep your place clean! With so many dining options available, especially at that price point, we won’t be going back.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 28 November 2023

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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9. NW

   NWPlano VIP

   Dallas6 reviews

   2.0

   Dined on 24 September 2023

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This is always a net neutral type of place. Service is not terrible, but not good considering it is never busy when I go. Thank goodness the food is as expected.
   

   BJ's Restaurant & Brewhouse - PlanoResponded on 3 October 2023

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. OT

    OpenTable Diner

    Dallas3 reviews

    5.0

    Dined on 29 July 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food is always perfect...the service is impeccable...highly recommend!!
    

    BJ's Restaurant & Brewhouse - PlanoResponded on 1 August 2023

    Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

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