BJ's Restaurant & Brewhouse - Polaris

BJ's Restaurant & Brewhouse - Polaris reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Columbus5 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   we had a party of 11. Half of the food came out and it probably 15 minutes for the rest of the food to come out. was very average.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 1 day ago

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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2. H

   Harr

   Columbus5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food at BJ’s! Will be back for sure!
   

   BJ's Restaurant & Brewhouse - PolarisResponded 3 days ago

   We’re thrilled to hear you love our food! Your support means a lot, and we can't wait to welcome you back for another great meal. Thanks for sharing your experience!
   

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3. OT

   OpenTable Diner

   Columbus1 review

   2.0

   Dined on 8 March 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We dined on a Saturday afternoon around 1:30. While the restaurant was full our food for a table of 6 took almost 40 minutes. While I’m awake kitchens get busy this was just completely unacceptable not to mention the burger I ordered medium came out well done. What’s the point of order a temp if it comes out nuked by the grill? The service was ok but the server just seemed annoyed the tab was getting heavy with drinks and pricier menu items. On the right day this place is great… Saturday was not the case.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 6 days ago

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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4. A

   Allison VIP

   Cincinnati3 reviews

   1.0

   Dined on 6 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely horrible. The server got our orders wrong, the steak wasn’t cooked correctly and had to get taken back several times, she got the desserts wrong. The server refused to check on us after that and threw the receipts on the table when it was time to go. Will never return.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 7 days ago

   Thank you for sharing your experience Allison. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. D

   Daniel

   Seattle1 review

   3.0

   Dined on 23 February 2025

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   2nd trip in the last 30 days. Very disappointed this time around. Server was rude to my daughters. Two steaks and spaghetti took nearly 45 minutes to get to the table. By the time we got it, the steaks were like chewing on leather, all the food was cold, steaks were overcooked. Server took my steak off the bill since I only took one bite of it and threw my napkin and silverware on the plate and put it at the end of the table to be collected. Not sure if it was server being very slow or the kitchen screwing up but was very disappointed, especially for the amount of money it costs to eat here. It was busier during the previous trip we’d taken here so that’s no excuse.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 25 February 2025

   Daniel, we’re sorry to hear about your recent experience. This isn’t the standard we strive for, and your feedback is invaluable. We’ll address these concerns with our team to ensure improvements. Thank you for sharing, and we hope to provide a better experience on your next visit.
   

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6. A

   Amanda

   Columbus4 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservations at 6:30pm Valentine’s Day weekend for a party of 6. We had another commitment at 8pm around the corner from the restaurant. Arrived before reservation time, seated around 6:40. Non-alcoholic drinks, appetizers, and food all ordered at the same time, before 7pm. Appetizers arrive before sodas. Surrounding tables sat after us receive their meals and desserts. 7:40 and we’re still on our first soda and the two appetizers. Waiter has stopped back twice to say “we got slammed with orders”. At this point we ask to cancel our orders, we no longer have time to eat before our next stop. The waiter stops back and says we can leave (without charge), and that the manager can come talk to us. The manager offered a recovery gift card for a future visit and apologized for the delays. Service has gone downhill at BJs for years, but this trip took the cake. I thought 90 minutes would’ve been enough to get some basic items (boneless wings, other fried foods, kids kraft Mac that comes from a bag….)
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 17 February 2025

   Amanda, we’re truly sorry to hear about your experience on Valentine’s Day. It’s disappointing to know we didn’t meet your expectations. We appreciate your feedback and are committed to improving our service. Thank you for giving us a chance to make it right with the gift card.
   

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7. B

   Brian

   Columbus5 reviews

   3.0

   Dined on 14 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Overall service was good. Expensive and not very good portion of food. Specially what you pay for. Would expect little bigger portions on the main course.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 19 February 2025

   Thanks for your feedback, Brian! We're glad you enjoyed the service but apologize for the portion sizes not meeting your expectations. We appreciate your insights and will work to ensure our dishes provide better value for your experience. Your input helps us improve!
   

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8. CC

   CmColumbus

   Columbus10 reviews

   4.0

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was delicious but definitely could have been hotter. Service was good.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 10 February 2025

   Thanks for your feedback! We're glad you enjoyed the food and service. We’re always looking to improve, so we’ll make sure to address the temperature issue. We hope to see you again soon for an even better experience!
   

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9. C

   Cathy VIP

   Columbus15 reviews

   5.0

   Dined on 6 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Quality food and service. Loud restaurant for business meetings.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on 8 February 2025

   Thanks for the fantastic review, Cathy! We're thrilled you enjoyed the food and service. We appreciate your feedback on the noise level and will keep that in mind for the future. Looking forward to welcoming you back soon!
   

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10. G

    Gina

    Palm Springs33 reviews

    3.0

    Dined on 3 February 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    food was average to poor service was good overall vale just ok
    

    BJ's Restaurant & Brewhouse - PolarisResponded on 5 February 2025

    Thanks for sharing your thoughts, Gina. We appreciate your feedback on the food and are glad to hear you enjoyed the service. We're always looking to improve, so your insights are valuable to us. We hope to provide you with a better experience next time!
    

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