BJ's Restaurant & Brewhouse - San Jose Marketcenter

BJ's Restaurant & Brewhouse - San Jose Marketcenter reviews from people who’ve dined at this restaurant. Based on recent rating.

1. W

   Wyatt

   Las Vegas1 review

   1.0

   Dined on 3 April 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I took my wife out to dinner last night for the first since we had our baby girl. We both ordered the chicken parm pazookie meal deal and when we got our food it was cold. We let our server know and she offered to heat it up for us. We said that was fine…. The food came back same temp. Only the plate was hot. The only hot item we had to was the avocado egg rolls. I will not be returning to this location. We were better off going to blossom hill completely across town and waiting for the long line. This location is not worth the time or money.
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 4 April 2025

   Thank you for sharing your experience Wyatt. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. S

   Steve

   San Francisco13 reviews

   3.0

   Dined on 23 March 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was very slow. In inquiring about our order after a long long time without any service we were told the server could not be found for 3o minutes effecting our table and others. A mgr appeared and eventually we received our meals. The mgr did apologize and provided a gift certificate for another visit lessening our poor experience. We appreciate the mgr accepting responsibility and will give them another chance to put their best foot forward.
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 25 March 2025

   Thanks for sharing your experience, Steve. We’re sorry to hear about the slow service and appreciate your understanding. It’s great to know our manager stepped in, and we’re committed to improving. We look forward to welcoming you back and providing a much better experience next time!
   

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3. A

   Akhil

   Central Coast1 review

   1.0

   Dined on 9 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   They did not accept a confirmed reservation as it was same day
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 17 February 2025

   Akhil, we sincerely apologize for the inconvenience regarding your reservation. We strive to accommodate all guests, and we appreciate your feedback. Your experience is important to us, and we’re looking into this to ensure it doesn’t happen again. Thank you for sharing your thoughts.
   

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4. s

   starla

   San Francisco1 review

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had reservations for 3 at 4:45 on a Saturday. We realized at 3:45 we would likely run late, we changed our reservation on the app to 5:15. When we arrived at 5, they had our reservation and we were seated right away. The service was good and timely. There was a bit of a wait for our check, but there was a QR code at the table to pay, so we just checked out that way with no issues.
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 3 February 2025

   Thanks for the fantastic review, Starla! We're thrilled to hear that our reservation process and service met your expectations. It's great that the QR code made paying easy for you. We appreciate your feedback and look forward to welcoming you again soon!
   

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5. N

   Nick

   San Francisco10 reviews

   4.0

   Dined on 28 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Table for two for a business lunch. Service was good. Restaurant wasn’t too busy for late lunch and it was easy to carry on a conversation. Server was good and food and drinks came out quickly. It’s my go to place for me since it’s close to SJC.
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 3 February 2025

   Thanks for the great feedback, Nick! We’re glad you enjoyed your lunch and found it easy to converse. It's wonderful to hear that we're your go-to spot near SJC. We look forward to welcoming you back for your next visit!
   

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6. K

   Kim

   San Francisco2 reviews

   4.0

   Dined on 22 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The hostess was very considerate and sat us at a table with plenty of room for all our Christmas gifts.
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 30 December 2024

   Thanks for the kind words, Kim! We're thrilled to hear that our hostess made your experience enjoyable and accommodating. We appreciate your feedback and hope to see you again soon for more memorable moments.
   

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7. D

   Diane VIP

   San Francisco23 reviews

   3.0

   Dined on 6 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Happy hour, so I should’ve known it would be noisy. Even though we Sat away from the bar.
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 13 December 2024

   Hi Diane. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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8. T

   Tam

   San Francisco1 review

   5.0

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were seated promptly, server (female) was excellent & food was delicious!
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 6 November 2024

   Tam, thank you for the fantastic feedback! We're thrilled to hear you enjoyed your experience, from the prompt seating to the excellent service and delicious food. Your support means a lot to us, and we can’t wait to welcome you back!
   

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9. n

   naive

   San Francisco1 review

   5.0

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was fast and our waiter was friendly and on top of our orders.
   

   BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 28 October 2024

   Thanks for your fantastic review, Naive! We're thrilled to hear that you enjoyed our fast service and friendly staff. We always aim to provide a great experience and appreciate your kind words!
   

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10. G

    Gina

    San Francisco1 review

    2.0

    Dined on 22 September 2024

    1. Overall 2
    2. Food 4
    3. Service 5
    4. Ambience 3

    DO NOT make reservations here, as the restaurant does not honor them. My family and I arrived at 5 pm for our reserved table, as we had tickets for an event. We were told there would be a 10-minute wait. At 5:30 pm, we were still waiting and saw others with reservations having the same experience. Moreover, walk-in customers were given the same wait times. When I inquired about our reservation at 5:40 pm, I was informed it would be another 20 to 30 minutes, but we could eat at the bar immediately. Frustrated but pressed for time, we opted for the bar. On a positive note, our waitress was exceptional. She quickly took our order and provided outstanding service, which somewhat redeemed our experience.
    

    BJ's Restaurant & Brewhouse - San Jose MarketcenterResponded on 24 September 2024

    Gina, we’re truly sorry to hear about your experience with reservations. We understand how frustrating that must have been, especially with your event. Thank you for your kind words about our waitress; we’ll make sure to share your feedback. We’re working to improve our reservation process for the future.
    

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