BJ's Restaurant & Brewhouse - Sparks

Review summary

1. A

   Alyssa

   Tahoe

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the margaritas were so good, and the wait time for the food was super short which was awesome! Definitely recommend!
   

   BJ's Restaurant & Brewhouse - SparksResponded 5 days ago

   Alyssa, we’re thrilled to hear you enjoyed the food and margaritas! Our team works hard to ensure quick service, and your recommendation means a lot to us. We can't wait to welcome you back for more delicious experiences!
   

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2. E

   Estelle

   Palm Springs

   2 reviews

   4.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 3

   The ribs were very good. The asparagus were too salty and the sweet potato fries were just room temperature. Other meal of burger and fries was good.
   

   BJ's Restaurant & Brewhouse - SparksResponded on 4 November 2024

   Estelle, thanks for your feedback! We're thrilled you enjoyed the ribs and burger. We appreciate your input on the asparagus and sweet potato fries; we’ll address these issues to ensure a better experience next time. Your insights help us improve!
   

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3. T

   Tim

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 24 October 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   To all reviewers, You " should" read! this! "BEFORE" our party of 6 dinner last night (the 23rd of Oct.), I had gone into BJs website and read several reviews that were warning Me of exactly the bad experiences "WE" had at our dinner. I usually check all reviews of Any travel, hospitality and restaurant sites, and "Usually" pay attention to them, didn't this time and regret it. So yeah, more pressing issues in the country than having, (as ususal) a bad post pandemic experience, doesn't matter what they're selling, this time a dinner for a Granddaughters 21st Birthday... Because I didn't pay attention to what I had read from past reviewers, our celebration was ruined because didn't even get seated from a 6:30pm reservation until 7pm, red flags started showing from past reviews when still sitting there 45 minutes later until dinner finally arrived, with all the past review problems, kitchen understaffed, not enough waitress help, all the Boo Hoos that paying over $200+, those problems are not supposed to be the customers problems! Anyway, some are probably reading "Why" did You stay seated waiting for over 45 minutes. We were stuck into a food bill, we ordered some appetizers READ THE REVIEWS AND PAY ATTENTION TO THEM, NOT AS I DIDN'T...
   

   BJ's Restaurant & Brewhouse - SparksResponded on 25 October 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Sparks restaurant.
   

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4. C

   Craig

   San Francisco

   18 reviews

   vip
   2.0

   18 reviews

   Dined on 20 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Was short staffed and had only 50% or less of the menu items available. Server was good. But unrealized expectation
   

   BJ's Restaurant & Brewhouse - SparksResponded on 21 October 2024

   Craig, we appreciate your feedback and apologize for the experience you had. We're actively working to improve our staffing and menu availability. It's great to hear your server did well, and we hope to provide a better experience next time you visit. Thank you for sharing your thoughts!
   

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5. m

   martin

   Tahoe

   11 reviews

   1.0

   11 reviews

   Dined on 19 October 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   I'm not sure what's going with the Sparks Nevada location but this is the second time we've experienced subpar service. Last time we had a bad experience and reached out to the manager to express our concerns. We were given a gift card and decided to use it on 10/18/24. We made reservations through Open Table for 930pm. The hostess was nice and informed us the kitchen was behind. No big deal as long as we had beverages. However, we were sat and no one greeted us at all. We were there approximately 15 minutes. A table was sat behind us and their waiter greeted them as soon as they were sat and took their beverage order. I asked who our server was and was told she was in the back. Meanwhile, within a few tables of us, what looked like the manager and a server having a deep conversation about receipts. Needless to say, we left and went to Outback. Hopefully, with some new leadership or additional training, this location will get better. BJ's has great food, unfortunately, we have to drive to Reno in order to enjoy it. Thank you
   

   BJ's Restaurant & Brewhouse - SparksResponded on 20 October 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Sparks restaurant.
   

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6. B

   Brittany

   Tahoe

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great choice for my birthday dinner. The server was amazing and attentive. Love coming here.
   

   BJ's Restaurant & Brewhouse - SparksResponded on 19 October 2024

   Brittany, we're thrilled to hear you had a fantastic birthday dinner! It's great to know our server made your experience special. We can't wait to welcome you back for more memorable moments!
   

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7. C

   Cassandra

   Tahoe

   5 reviews

   5.0

   5 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the BEST experience our server Melissa was absolutely FANTASTIC!! We enjoyed our food, ambience, and our experience was a 5 out of 5! We’ll definitely make future reservations!
   

   BJ's Restaurant & Brewhouse - SparksResponded on 13 October 2024

   Cassandra, thank you for your amazing review! We're thrilled to hear you had a fantastic experience with Melissa and enjoyed the food and ambiance. We look forward to welcoming you back for more memorable moments!
   

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8. J

   Jennifer

   Morayshire

   9 reviews

   4.0

   9 reviews

   Dined on 7 October 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had a great dinner for my daughter’s 21st. The food was good and the dessert even better.
   

   BJ's Restaurant & Brewhouse - SparksResponded on 8 October 2024

   Hi Jennifer, we're thrilled to hear you enjoyed your daughter’s 21st birthday dinner! It’s wonderful that both the food and dessert made the occasion special. We hope to welcome you back for more celebrations in the future!
   

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9. S

   StaceyLee

   Tahoe

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 3

   MAKE A RESERVATION ONLINE!! We waited 15-20 minutes even with our reservation. Once seated, we waited another 15 minutes for our server whom was ‘new’ and did not have any knowledge as to the beer or wine options. We ordered our drinks and appetizer-drinks came rather quickly however we waited 20 minutes for the appetizer. Once we ordered our entrées, we waited another 20 minutes. The prime rib was good; and the sides were OK. Because we were there so long already we for hooded our free dessert as it included ice cream and that would not keep until reaching home Overall, we were there over 2-hours and the bill was $105.00 for (1) appetizer, (2) weekend value deal entrees, (1) soda and (1) tap beer. Food was okay NOT GREAT; the price was high; service was excellent; it was a 2-hour minimum time commitment even with the reservation for good food at a high price. Probably not revisiting regularly and especially not on Friday evening.
   

   BJ's Restaurant & Brewhouse - SparksResponded on 7 October 2024

   Stacey, thanks for your detailed feedback! We're glad to hear you enjoyed the prime rib and found the service excellent. We appreciate your insights on the wait times and will work to improve the overall experience. Your input helps us enhance our service for future visits!
   

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10. S

    Sarah

    Tahoe

    10 reviews

    vip
    2.0

    10 reviews

    Dined on 17 August 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    The food was below average. Steak seemed to be reheated in the microwave. Had an odd yellow sauce that was greasy. Pizza was lacking sauce and cheese, and was cold. Very expensive meal for what we got and the quality was all around disappointing.
    

    BJ's Restaurant & Brewhouse - SparksResponded on 21 August 2024

    Hi Sarah, thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience with our food. We appreciate your honesty and will address these concerns with our team to ensure we improve in the future.
    

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