BJ's Restaurant & Brewhouse - Valley Stream

BJ's Restaurant & Brewhouse - Valley Stream reviews from people who’ve dined at this restaurant. Based on recent rating.

1. Z

   Zeena

   New York City1 review

   3.0

   Dined on 11 May 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   My husband booked a reservation for 7:00 p.m. but we got seated at 7:40 p.m. waited for the waitress for about twenty minutes. I was able to place the order at last. ordered fried calamari as an appetizer, but all of the food was extremely salty, and there were only three pieces of calamari—mostly fried dough. The entree was delicious. However, I was somewhat dissatisfied with the Mother's Day service.
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 14 May 2025

   Hi Zeena, thank you for sharing your feedback. We're glad you enjoyed the entree but are sorry to hear about the delays and the appetizer. We strive for great service and quality, so your comments will help us improve. We appreciate your input and hope to welcome you again soon.
   

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2. D

   Dee

   New York State1 review

   1.0

   Dined on 29 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place sucks the light in the service the wait
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 2 April 2025

   Hi Dee, we're sorry to hear your experience didn’t meet expectations. We take feedback seriously and will address the service delays to ensure a better experience for our customers. Thank you for sharing your thoughts; they help us improve.
   

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3. J

   Jenessa

   New York City4 reviews

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and great service! Will be going back in the future
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 17 March 2025

   Jenessa, thank you for the fantastic feedback! We’re thrilled to hear you enjoyed both the food and service. We can’t wait to welcome you back for another great experience!
   

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4. L

   Lea

   New York City5 reviews

   1.0

   Dined on 28 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food wasn’t hit and we told server. Would not go back.
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 25 February 2025

   Hi Lea. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. L

   Lez123

   New York City2 reviews

   5.0

   Dined on 28 July 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good vibes,waitress was amazing . Food wasn’t bad!
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 1 August 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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6. A

   Ambies VIP

   New York City20 reviews

   2.0

   Dined on 27 June 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Very disappointing experience last night at BJ’s Brewhouse on Long Island (NY). I made a reservation on Opentable for 3 at 6:30 and was seated promptly. Our waiter was helpful enough, but seemed to be out of reach a lot of the time that we were there. Her section didn’t seem that busy (3 tables), however she wasn’t attentive. We waited 20 minutes for my dad’s beer to arrive and at one point finished both sodas and had to ask for refills which took about 10 mins. During the wait time I went to the ladies room and the floor was strewn with paper towels. I proceeded to the first stall and the toilet liners were balled up on the floor, used toilet paper balled up on the back of the toilet. The middle stall also had toilet liners on the floor. Before returning to my seat I went to speak to the hostess and I did see her head to the restroom with a broom and dustpan. My biggest concern was my meal. I ordered the $19.00 Thursday Tri Tip special (with the free Pizookie). At no time did the waitress ask me about the steak’s temperature. She made it point to ask about my daughter’s burger (which we ordered medium well). That said, the steak arrived well done and very dry. It took about 10 minutes to find her and when I explained the issue she offered to have it remade with the desired temperature. I asked how long it would take and she said she’d put a rush on it, but it didn’t arrive fast. At that point I’d already enjoyed the appetizer, salad and some of my fries so I asked her to box it up and said I’d take it home. My dad and daughter were basically done with their food and wanted dessert. Later, I cut into the steak and it was tough, with little pink and a large white middle. I threw it out. Very disappointing to spend hard earned money on a meal that seemingly wasn’t made with care or concern. I’d be hard pressed to return to that location. I don’t eat out much and was in the area visiting my elderly dad and kicking off the first day of my summer vacation- bummer.
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 30 June 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. OT

   OpenTable Diner

   New York City1 review

   3.0

   Dined on 22 June 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Recommended by my mother. Food was okay and the place was nice but our entrees took over 45 mins to arrive and it wasn't even busy. If the server apologized or mentioned there was an issue, then I would be okay but no comments must mean that's normal. Not acceptable.
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 24 June 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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8. J

   Jorge

   New York State1 review

   4.0

   Dined on 11 February 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food , and good prices local area. Mature age group.
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 13 February 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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9. OT

   OpenTable Diner

   New York City5 reviews

   5.0

   Dined on 11 November 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10 the food was so good !, My friend and I had their amazing margaritas.
   

   BJ's Restaurant & Brewhouse - Valley StreamResponded on 13 November 2023

   Thank you for your review. We're glad you enjoyed your food and we look forward to serving you again!
   

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10. E

    Eric VIP

    New York City767 reviews

    4.0

    Dined on 7 July 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    We were blown away by how great the food was throughout the night. Not in a bad way, but we were expecting the usual bar type stuff, but everything from the guacamole, wings and burgers was fantastic. The hand-crafted cocktails were also excellent and the service was top notch. We look forward to our next visit.
    

    BJ's Restaurant & Brewhouse - Valley StreamResponded on 11 July 2023

    One of our goals is to provide an experience where everything falls into place. Looking forward to serving you again.
    

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