BJ's Restaurant & Brewhouse - Willowbrook

Review summary

1. L

   Leslie

   Houston2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We were a group of 15, our experience at your restaurant was extremely disappointing. The service was terrible—slow, inattentive, and unprofessional. When we brought our concerns to the manager, Josh, instead of addressing the issue, they dismissed us and made the situation even worse by not listening. We expected better and hope you take customer feedback seriously.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded today

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s .com and provide the name your review was posted under and that it is about our Willowbrook restaurant. Allow us a few days to get back to you. Thank you.
   

   Is this helpful?

2. J

   James

   Little Rock1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   An unfortunate experience on Valentines day. My wife and I ordered the Prime rib, side salads, soup and sides. Everything showed up at the same time. The prime rib and sides got cold and the prime rib was super salty. The cinnamon roll pozookie was practically raw. The manager did comp the appetizer, but it'll be a long while before I drop 125.00 at BJs again.
   

   Is this helpful?

3. C

   Camille VIP

   Houston9 reviews

   5.0

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food!! They have the best wings in town. We will be back soon.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on 5 January 2025

   Camille, thanks for the awesome feedback! We're thrilled you enjoyed our service and think our wings are the best in town. We can't wait to welcome you back for more delicious bites soon!
   

   Is this helpful?

4. M

   Maria

   Houston2 reviews

   3.0

   Dined on 8 November 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   The food was ok Not great. Service needs improvement. The waitress was not having a good day. She was not friendly courteous or helpful. Never smiled. Never talkative. Never attentive. I like when waitress is happy. This waitress was not happy at all. And we could feel Her unhappiness.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on 12 November 2024

   Maria, thank you for your feedback. We're sorry to hear about your experience with both the food and service. We strive for a positive atmosphere and will address your concerns with our team to improve. Your input is invaluable as we work to enhance our guests' experiences.
   

   Is this helpful?

5. K

   Kate

   Houston3 reviews

   2.0

   Dined on 12 October 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Out of avocado egg rolls Mozzarella sticks were cold Restaurant was freezing Pizza cold
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on 13 October 2024

   Sorry to hear you were disappointed with your meal, Kate. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

6. A

   Abigail

   Houston1 review

   3.0

   Dined on 15 September 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   We went there for our anniversary, a party reserved for 12 under the name Abigail Ramos. The food was good other than the fact we found a hair in one of our plates. And our server not so respectful at all. She was a blonde lady in about her 40s, she coughed over our table/meals most of our requests were either disregarded or wrong. When talking to her she also had a snarky attitude towards the elders in our group which i (with previous serving experience) believe to be very wrong from her part. She seemed very impatient with us and it felt very uncomfortable.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on 19 September 2024

   Thanks for sharing your experience, Abigail. We understand that you expect a certain level of quality when you splurge on a night out. I'm sorry to hear that we didn't provide that here. If you'd like to share more with us about your experience and where you think we could improve, you can write to us at feedback@bjsrestaurantscom. Just include the name your review was posted under and mention that your review is about our Willowbrook location. Providing the best dining experience is something our whole team takes seriously.
   

   Is this helpful?

7. OT

   OpenTable Diner

   Tallahassee1 review

   1.0

   Dined on 18 August 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very very disappointed. Came here for bday lunch with my family to celebrate my 30th birthday. Used to love this BJ’s growing up! Used to come all of the time. However this will be my last visit here. Reservation was for 12:30. Did not get our food until after 2pm. After waiting over a hour and a half for our food the ribs were horrible. Cold and tough, send it back and was offered to order something else ordered pizza with took an exceptionally long time. By the time my food came out the rest of my family had finished eating and we had already paid. We were offered free pazookies. When the bill came out I was charged for the food that was sent back as well as the replacement order.. I could go on and on at how horrible the service was. The staff seemed to not know who the manager was, spoke to three different individuals stating that they were the manager. Long story short, horrible experience. DO NOT recommend.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on 20 August 2024

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Willowbrook restaurant. Please allow us a few days to get back to you. Thank you.
   

   Is this helpful?

8. OT

   OpenTable Diner

   Houston4 reviews

   1.0

   Dined on 17 August 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   disappointing experience while celebrating with my toddlers. Despite making reservations for 3:00 and ordering ahead, we encountered numerous issues. We arrived five minutes prior to our reservation time, but our presence went unacknowledged until 3:17, when I had to request a lemonade for my toddler due to the delay. Furthermore, our complete food order was not delivered until 3:50.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on 20 August 2024

   I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
   

   Is this helpful?

9. MJ

   MJK77

   Houston15 reviews

   3.0

   Dined on 18 July 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   BJ’s is one of my go-to restaurants - and will continue to be. It’s just this time the service left a little bit to be desired. We had to get the server’s attention a couple times to ask for soft drink refills. I also had to correct her on the bill. We were supposed to get happy hour menu prices, but the initial bill showed full price. The server did go correct the error. So perhaps the server is still fairly new, but hopefully this feedback will prove useful to her in the future.
   

   BJ's Restaurant & Brewhouse - WillowbrookResponded on 20 July 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

10. RW

    RoyW

    Los Angeles2 reviews

    5.0

    Dined on 16 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff was very efficient and friendly. The food was perfect and came in a timely manner. Parking was easy. and we were seated very quickly.
    

    BJ's Restaurant & Brewhouse - WillowbrookResponded on 18 June 2024

    Thank you for this kind review, Roy. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

    Is this helpful?