BJ's Restaurant & Brewhouse - Winston Salem

Review summary

1. K

   Keith

   Charlotte

   8 reviews

   5.0

   8 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went there to try the deep dish pizza. It was very good. The bar tender ended up also being our server. Guy named Christian, real nice guy. Did good work.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 10 November 2024

   Thanks for the fantastic review, Keith! We're thrilled you enjoyed the deep dish pizza and had a great experience with Christian. We appreciate your support and hope to see you again soon!
   

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2. OT

   OpenTable Diner

   Greensboro

   3 reviews

   3.0

   3 reviews

   Dined on 13 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Last time was in the place two months ago and everything was well! However, for some reason this visit today 10/13/24 was not so pleasant! The food was cold and not as I expected and the service was not very good as the server or host got our order wrong and did not own up to it even though I told twice what I needed and showed it on my phone too just to make sure it was correct! Yet not really and started to get upset telling us this is what you ordered! And I said no then the manager came saying did you order this, I said no ! I also told him that I showed it from my phone too! Finally not so pleasant and price was high compared to quantity and portion!
   

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   BJ's Restaurant & Brewhouse - Winston SalemResponded on 15 October 2024

   We appreciate your feedback and are sorry to hear about your recent experience. It’s disappointing to learn that both the food and service fell short of your expectations. We’ll address these issues with our team to ensure improvements moving forward. Thank you for sharing your thoughts.
   

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3. A

   Aksel

   Greensboro

   1 review

   5.0

   1 review

   Dined on 7 September 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   My friend waited over 50 minutes for their burger.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 9 September 2024

   Aksel, thanks for your feedback! We appreciate your patience regarding the wait time and are continually working to improve our service. Hope to see you and your friend again soon for another great meal!
   

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4. K

   Kimberly

   Greensboro

   1 review

   vip
   1.0

   1 review

   Dined on 1 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Server dropped one of our entrees and we still hadn’t gotten the new one by the time all 8 of the rest of us had finished eating…well, eating what we could stomach bc most of the pasta was cold, the meatballs were mushy, the toast on my club sandwich was burnt and my son in laws lemon pepper wings had no lemon pepper. Terrible experience and so unfortunate bc we had a really great experience at BJs in Cary.
   

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5. d

   domesticdeb

   Indiana

   30 reviews

   3.0

   30 reviews

   Dined on 28 June 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   BJ’s wasn’t very busy but it took forever for our food to come out, and then it came out a couple dishes at a time. There were 9 of us. The people in our party who got their food first were long done eating by the time the last three of us got our meals and even then, my meal - the final one - came after the other two were about 1/3 of the way through their food. The quality of the food was just so-so with a number of us getting cold food - burgers, pizza, and pasta were cold. Very disappointing as we love the BJ’s in our home town.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 4 July 2024

   I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
   

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6. D

   Danielle

   Greensboro

   20 reviews

   vip
   2.0

   20 reviews

   Dined on 2 June 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   Need more staff, Waiter tried hard but food was bad.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 3 June 2024

   Hi Danielle. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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7. OT

   OpenTable Diner

   Raleigh

   1 review

   3.0

   1 review

   Dined on 18 May 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was good and the portions were generous. Our server was very polite and was working very hard but the restaurant seemed a bit understaffed.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 21 May 2024

   Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

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8. OT

   OpenTable Diner

   Southwest Florida

   4 reviews

   vip
   1.0

   4 reviews

   Dined on 12 May 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   I feel sorry for the server and manager. Took us 1.5 hrs to get our food and half of it was missing. Then it was cold. Place is a mess. Tables not cleared. Don’t know how you stay in business. Manager was gracious and comped our meal but on Mothers Day how can you be so poorly prepared for consumers?
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 14 May 2024

   We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback.
   

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9. OT

   OpenTable Diner

   Greensboro

   1 review

   4.0

   1 review

   Dined on 12 May 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Our reservation was not honored, we had to wait an additional 30 minutes. I think this was due to it being Mother’s Day and poor staffing. Our server was very good. She just had too many tables to cover. The food was good but came out slower than expected. I don’t think they had more than one person clearing tables. I guess like all restaurants they need more staff.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 14 May 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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10. OT

    OpenTable Diner

    Charlotte

    1 review

    2.0

    1 review

    Dined on 12 May 2024

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 2

    25 minute wait after our appointment time, server was not attentive to our table, food was not good. Steaks were to salty and had to send one back, I ordered a ribeye and didnt eat but a few bites so a waste of $32.00. Pizza was mostly bread. They didnt have any wings either. Maybe a good place for a beer but the food is not worth it.
    

    BJ's Restaurant & Brewhouse - Winston SalemResponded on 14 May 2024

    Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Winston Salem restaurant. Please allow us a few days to get back to you. Thank you for your review.
    

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