BJ's Restaurant & Brewhouse - Winston Salem

Review summary

1. C

   Chris VIP

   Greensboro137 reviews

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Typical chain restaurant food but worked for 2 teens on Valentine's.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 16 February 2025

   Thanks for sharing your thoughts, Chris! We’re glad our menu hit the spot for your teens on Valentine’s Day. We strive to provide a reliable experience and appreciate your feedback. Hope to see you all again soon!
   

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2. D

   DJ

   Greensboro1 review

   3.0

   Dined on 25 January 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   We had a 6:30 reservation. Upon arrival promptly, we were told it would and. 15-20 minute wait. Our party settled in, and after 25 mins we were still not sat, and were told it would be another 25-30 mins. Empathetically approching the staff, The host Mason was a delight and very helpful. He understood our concerns and was happy to get the manager. The manager Olivia was super responsive when I addressed my long wait concerns, and made sure we worked together to have our family sat quickly despite being unexpectedly short staffed. We were tossed in the lap of who made sure our party of 13 had what we needed. Mason was a DELIGHTFUL HUMAN!! He made us feel great!! Our server Amaya was wonderful!! After some confusion, one person did not receive their dinner with everyone else and had to take it to go, and the steak we ordered medium came well done. Nothing other couldn’t handle as they ensured those meals were comped, and the floor manger (male) made sure our billed was comped appropriately. Gluten friendly menu is touch and co, make sure you’re paying attention to the ingredients. Lemon pepper wings were a crowd fave in our group. The drinks were Devine! The spinach dip was average at best, and seafood portions were small. We had a 6:30 reservation, were seated by 7:15, and were wrapped up and out the door by 9:30. Wait times were long, but expected knowing they were dealing with a short staff.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 28 January 2025

   Thanks for your detailed feedback. We're glad to hear that Mason and Olivia made a positive impact during your visit. We appreciate your understanding regarding the wait times and are sorry to hear about the meal discrepancies. Your comments will help us improve. We hope to serve you better next time!
   

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3. n

   neil

   Greensboro6 reviews

   2.0

   Dined on 5 January 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Not a great experience for a birthday dinner celebration. Drinks ordered and the salads were great, however our main entree food was consistently cold across the board for all. The pasta deep dish ziti ordered had what tasted like partially frozen meatballs in it, not good. Server was kind, considerate and tried to make a great experience for us, but unfortunately the food experience was off.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 6 January 2025

   Hi Neil. I am so sorry to hear about the issues with your food. I wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.
   

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4. L

   Lori

   Greensboro1 review

   3.0

   Dined on 4 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had a large party, but service was chaotic. Most of us enjoyed our food.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 6 January 2025

   Thanks for sharing your feedback, Lori. We’re glad to hear that most of your party enjoyed the food! We truly apologize for the service issues and are actively working to improve the experience for larger groups. Your insights are invaluable as we strive to do better.
   

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5. M

   Marcus

   Greensboro3 reviews

   5.0

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   my favorite place to eat always can get a table my go to restaurant
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 3 February 2025

   Thanks, Marcus! We’re thrilled to hear that we’re your go-to spot. We work hard to ensure there’s always a table waiting for you. Can’t wait to see you again soon!
   

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6. K

   Keith

   Charlotte9 reviews

   5.0

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went there to try the deep dish pizza. It was very good. The bar tender ended up also being our server. Guy named Christian, real nice guy. Did good work.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 10 November 2024

   Thanks for the fantastic review, Keith! We're thrilled you enjoyed the deep dish pizza and had a great experience with Christian. We appreciate your support and hope to see you again soon!
   

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7. OT

   OpenTable Diner

   Greensboro5 reviews

   3.0

   Dined on 13 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Last time was in the place two months ago and everything was well! However, for some reason this visit today 10/13/24 was not so pleasant! The food was cold and not as I expected and the service was not very good as the server or host got our order wrong and did not own up to it even though I told twice what I needed and showed it on my phone too just to make sure it was correct! Yet not really and started to get upset telling us this is what you ordered! And I said no then the manager came saying did you order this, I said no ! I also told him that I showed it from my phone too! Finally not so pleasant and price was high compared to quantity and portion!
   

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   BJ's Restaurant & Brewhouse - Winston SalemResponded on 15 October 2024

   We appreciate your feedback and are sorry to hear about your recent experience. It’s disappointing to learn that both the food and service fell short of your expectations. We’ll address these issues with our team to ensure improvements moving forward. Thank you for sharing your thoughts.
   

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8. A

   Aksel

   Greensboro1 review

   5.0

   Dined on 7 September 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   My friend waited over 50 minutes for their burger.
   

   BJ's Restaurant & Brewhouse - Winston SalemResponded on 9 September 2024

   Aksel, thanks for your feedback! We appreciate your patience regarding the wait time and are continually working to improve our service. Hope to see you and your friend again soon for another great meal!
   

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9. K

   Kimberly VIP

   Greensboro1 review

   1.0

   Dined on 1 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Server dropped one of our entrees and we still hadn’t gotten the new one by the time all 8 of the rest of us had finished eating…well, eating what we could stomach bc most of the pasta was cold, the meatballs were mushy, the toast on my club sandwich was burnt and my son in laws lemon pepper wings had no lemon pepper. Terrible experience and so unfortunate bc we had a really great experience at BJs in Cary.
   

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10. d

    domesticdeb

    Indiana30 reviews

    3.0

    Dined on 28 June 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    BJ’s wasn’t very busy but it took forever for our food to come out, and then it came out a couple dishes at a time. There were 9 of us. The people in our party who got their food first were long done eating by the time the last three of us got our meals and even then, my meal - the final one - came after the other two were about 1/3 of the way through their food. The quality of the food was just so-so with a number of us getting cold food - burgers, pizza, and pasta were cold. Very disappointing as we love the BJ’s in our home town.
    

    BJ's Restaurant & Brewhouse - Winston SalemResponded on 4 July 2024

    I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
    

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