Black Angus Steakhouse - Pearl City

Review summary

1. A

   Angie

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   Our server was fantastic, however the food was lacking. Our server said they were in the middle of a kitchen turnover (new employees?) but it took an hour to get our food. When the food did arrive, it was cold and my broccoli was not cooked enough. I ordered a filet, but I don’t think that I received that cut of meat. My husbands pork chop was not warm and tough, French fries were cold. The manager did comp our meals as we only took two bites and couldn’t eat anymore. We paid $31 for our drinks and left our server a $22 tip. She was fantastic.
   

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2. A

   Alvin

   Hawaii

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The service was good but the food was not as good as before.
   

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3. J

   Jo-Ann

   Hawaii

   21 reviews

   vip
   3.0

   21 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Waited 30 minutes even though we had reservations.
   

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4. B

   Brent

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had reservations but were seated about 15 minutes after our reservation time. Excellent service and food is always great. It’s a meal that will not broke the bank and we can invite our family to join us. We will continue to enjoy your restaurant in the future!
   

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5. E

   Earle

   Hawaii

   23 reviews

   2.0

   23 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Campfire Feast is the best choice although several entrees needing to pay extra because considered an "upgrade". Last year we celebrated our wedding anniversary dinner here and was presented a delicious dark chocolate slice of cake. This cake tasted like a Godiva chocolate cake. During this anniversary dinner our only choice was a complimentary Cowboy Cookie w/vanilla ice cream which was extremely disappointing we were hoping to get a dark chocolate cake again.
   

   Black Angus Steakhouse - Pearl CityResponded 2 days ago

   Earle, we appreciate your feedback and for choosing us to celebrate such special occasions. We aim to make each visit memorable, and we're sorry to learn this time didn't meet your expectations regarding the dessert options. We’d love to make things right. Please share your contact information on our website.
   

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6. C

   Christina

   Hawaii

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Made a reservation. Got seated in 10mins. Which was totally fine. Ordered our food. Didn’t get anything for 1 hour. Barley checked on. When food did arrive one hour later. Our adult entrees came in before the kids meals. Kids meals didn’t come out till 30mins after. Burnt cheese burgers. And super oily Mac and cheese
   

   Black Angus Steakhouse - Pearl CityResponded 2 days ago

   We regret to hear about your disappointing visit, Christina. It’s crucial for us to provide timely and attentive service paired with delicious meals, and we're sorry to hear we fell short. Your experience with your adult and kids' meals is concerning to us. Please share your contact information directly at our website so we can discuss this further.
   

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7. B

   Beverly

   Hawaii

   19 reviews

   4.0

   19 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved.our server Kersha. Food was prompt, lobster was overly seasoned and very salty. Celebrated birthday and always enjoy dining there. Mens restroom only toilet was out of.order
   

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8. A

   Amanda

   Hawaii

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love to family gather here. Has everyone's favorites and the service is always pleasant.
   

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9. P

   Pam

   Hawaii

   42 reviews

   vip
   5.0

   42 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always grt with terri...a awesome server you have.
   

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10. G

    Gordon

    Hawaii

    1 review

    3.0

    1 review

    Dined on 14 November 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Per my wife, wear long pants snd bring a jacket. She was cold! I myself was comfortable.
    

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