Black Hide Steak & Seafood at Queens Wharf

Review summary

1. M

   Mackenzie-jade

   Brisbane

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   To start we ordered the foccacia and the short ribs. The focaccia was thick and brick hard. This recipe needs to be modified or canned. Just do a fresh bun with some salted cultured butter! It was not enjoyable at all. Short Rib was tender, but lacked depth of flavour. No tables in the restaurant had salt and pepper on them. Very Odd. Would've helped the short ribs - and staff didn't offer any tableside! For mains we ordered the marble score 5 rib fillet! For $98 a piece, it was not tender, the sinue was grissly, not melt in your mouth quality we were expecting for the price. We were not offerred any mustards, and the tables beside us were. The ambiance is lovely - the staff are lovely. We were skeptical after reading hit and miss reviews, and after teying for ourselves - the $380ish bill was a miss! Sad the quality from Treasury was not carried over. Gambaro - please fix this, and bring back our favourite steakhouse!
   

   Black Hide Steak & Seafood at Queens WharfResponded today

   Hello Mackenzie, Thank you for taking the time to leave this review. We're sorry to hear about your disappointing experience. Please provide your contact details so our management team can address your concerns. Regards, Team Black Hide
   

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2. W

   Wayde

   Brisbane

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Red wine jus is not Vegemite. Never send the waiter which did a good job until that incident to cover the chef’s incompetence. To top it off I got a 500gram t bone which was about as thin as minute steak. I don’t like to pay a $400 bill for minute steak and Vegemite. Oysters were good though.
   

   Black Hide Steak & Seafood at Queens WharfResponded today

   Hello Wayde, Thank you for taking the time to leave this review. We're sorry to hear about your disappointing experience. Please provide your contact details so our management team can address your concerns. Regards, Team Black Hide
   

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3. D

   David

   Brisbane

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a wonderful Christmas lunch at the newly opened Black Hide Queens Wharf. In short, the lunch we enjoyed was simply right up there as the very best. It wasn’t just the delicious food selection, and how it was cooked, or the impeccable service received, or the festive decorations, but the whole experience which truly captured the spirit of Christmas for us. From the second we entered, until the moment of leaving, we thoroughly enjoyed ourselves. Even the Christmas carollers were wonderful touch!! Thank you very much to all the staff at Black Hide. Happy New Year, and you’ll definitely see us dining with you again.
   

   Black Hide Steak & Seafood at Queens WharfResponded 3 days ago

   Hi David, Thank you so much for your wonderful review! We're thrilled to hear that your Christmas lunch at Black Hide Queens Wharf was such a memorable experience. It’s fantastic to know you enjoyed the food, service, festive atmosphere, and the carolers! We look forward to welcoming you back soon. Happy New Year to you too! Kind regards, Team Black Hide
   

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4. J

   Julie

   Sunshine Coast

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The antipasto platter, the main streak and the shared salad was amazing. Beautiful flavors
   

   Black Hide Steak & Seafood at Queens WharfResponded today

   Hello, Thank you for taking the time to leave this review. We're sorry to hear about your disappointing experience. Please provide your contact details so our management team can address your concerns. Regards, Team Black Hide
   

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5. K

   Karin

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very good food with a nice view! Staff a little bit inflexible… our table was not really stable and they weren’t able to fix it and just offered to move inside the restaurant (too cold for us). We fixed it ourselves 😀 Food was very good and big portions.
   

   Black Hide Steak & Seafood at Queens WharfResponded 3 days ago

   Hi Karin, Thank you for your feedback! We're glad you enjoyed the food and the view. Apologies for the inconvenience with the table, we'll work on being more accommodating in the future. We hope to welcome you back soon! Regards, Team Black Hide
   

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6. P

   Paul

   Seattle

   6 reviews

   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Appreciate the fact that this restaurant is very, very new, However and considering it was Christmas Eve, the food was less than optimal for a fine dining location in the casino precinct.
   

   Black Hide Steak & Seafood at Queens WharfResponded today

   Hello, Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience and truly appreciate your comments. We’ll take them into consideration as we strive to improve. Regards, Team Black Hide
   

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7. K

   Kat

   Brisbane

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Really lovely staff, and food was ok but not worth the price tag.
   

   Black Hide Steak & Seafood at Queens WharfResponded 3 days ago

   Hi Kat, We’re sorry to hear about your disappointing experience. Could you please share your contact details so our team can reach out to discuss it further. Regards, Team Black Hide
   

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8. A

   Aurora

   New Zealand

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great location and nice food, although a bit expensive
   

   Black Hide Steak & Seafood at Queens WharfResponded today

   Hello, Thank you for taking the time to leave this review. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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9. C

   Courtney

   Brisbane

   1 review

   5.0

   1 review

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for a special birthday dinner and loved the seafood.
   

   Black Hide Steak & Seafood at Queens WharfResponded on 22 December 2024

   Thank you for taking the time to leave this wonderful review, Courtney. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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10. B

    Bec

    Gold Coast

    3 reviews

    1.0

    3 reviews

    Dined on 22 December 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    Has to be one of the worst experiences I have ever had at a restaurant. Absolutely zero customer service. Not once were we checked on and we had to chase someone down to order. The worst thing was this was for my husband’s birthday and it was nowhere near the experience I would want for a normal meal out, let alone a birthday celebration. Not even a mention of, we’re celebrating someone’s birthday today (when I put these details in the booking). Our child’s meal was completely forgotten, after asking for it to be brought straight out. She had to wait until after our meals (and you can imagine how a 6 year old was handling that). We did get her meal for free in the end with a “merry Christmas” comment thrown in by the waiter. An absolutely disappointing experience and to see the restaurant wasn’t even full, there were plenty of staff - I’m really unsure how it could go so wrong. Definitely need some customer service training!
    

    Black Hide Steak & Seafood at Queens WharfResponded on 22 December 2024

    Thank you for taking the time to leave this honest review, Bec. We sincerely apologize for the delays in service and the issues with your child's meal, as this is not the high standard we strive for at Black Hide. Please provide your contact details so our management team can address your concerns. Regards, Team Black Hide
    

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