Blacklock Shoreditch

Review summary

1. P

   Prisciilla

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the food and service at Blacklock Shoreditch! Highly recommend to anyone who wants a quality meal.
   

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2. J

   Jonathan

   Turkey

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I am writing to express my dissatisfaction with the service I received at Blacklock Shoreditch on 20 January 2025 due to the careless and dishonest behavior of your staff. I have been a loyal customer for years, visiting various branches with friends, but this experience was highly disappointing. On that evening at around 6 pm, my party ordered three drinks, a Prime Rib (750g), a Porterhouse (750g), and some sides. When the food arrived, we received two Prime Ribs instead. A food runner returned 30 seconds later, took one of the Prime Ribs away without asking, and explained that the Porterhouse had been mistakenly served to another table. She offered two options: to keep the Prime Rib or wait 20 minutes for a fresh Porterhouse, assuring me either choice would be free. I confirmed her statement twice and opted to wait 20 minutes, leaving us with just one Prime Rib for three people. What followed was frustrating and unprofessional. The manager approached the table that received our Porterhouse to apologize but ignored us entirely, despite us being the ones inconvenienced. When the bill arrived, I was charged for everything. I asked the same food runner to clarify, and she claimed there was a misunderstanding — only the extra Prime Rib was free, not the reordered Porterhouse. Had she made this clear earlier, I would have taken the free Prime Rib and reordered the Porterhouse, paying the same amount without wasting time. This dishonesty, lack of an apology from the manager, and overall poor handling of the situation are unacceptable. I paid full price despite the inconvenience and misleading statements. I would have been fine waiting if there hadn’t been a false promise. This incident reflects poorly on your establishment’s reputation. I hope this issue is addressed promptly, and I look forward to hearing how you will prevent similar occurrences in the future. Thank you for your attention.
   

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3. E

   Emma

   London

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Had to ask to be served for drinks Long wait for drinks Food came before drinks Had to try and get someone's attention the entirety of the before and during the meal I can appreciate it was busy but there weren't enough staff I felt bad for the poor staff run off their feet
   

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4. A

   Anna

   London

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Went for the Sunday roast. Had the all in for £27pp (all 3 meats : beef, lamb and pork) and also the four cheese cauliflower.All was so tasty 10/10! Worth the hype! They also have complimentary sparkling filtered water.
   

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5. M

   Marios

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience last night at Blacklock Shoreditch was amazing. The food was served very quickly and it was delicious. Our drinks were on house due to a small delay with our reservation (such a nice and unexpected gesture, that made our night). We will definitely come back as we were 100% satisfied! Highly recommended!
   

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6. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never been or heard of blacklock before
   

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7. A

   Andrew

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional food, well priced Staff were fantastic, lovely relaxed venue The SA red wine was delicious
   

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8. B

   Ben

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The go to steak place in my opinion. Fantastic menu, although the starters could be more varied. A reliable, high quality dinner every time.
   

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9. P

   Phil

   VIP

   Lancashire

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Apologise for my review…as I say it every time…amazing steak, fantastic wine and great atmosphere…don’t have anything else to add!!
   

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10. B

    Bradley

    London

    1 review

    4.0

    1 review

    Dined 7 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    For a business lunch with a group of four, Blacklock Shoreditch provided the perfect blend of exceptional service, delicious food, and a vibrant atmosphere. The moment we arrived, the welcoming staff set the tone for a relaxed yet professional experience. The restaurant, with its modern yet cozy interior, exudes an effortlessly stylish vibe that made it ideal for both business discussion and enjoying a great meal. Overall, Blacklock Shoreditch was an excellent choice for a business lunch. It delivered top-notch food, excellent service, and an atmosphere that was both professional and enjoyable. We left thoroughly impressed and eager to return for future gatherings.
    

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