Blue Crab Seafood House - Coast Victoria Hotel & Marina by APA

Review summary

1. s

   shelly

   Vancouver

   10 reviews

   4.0

   10 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The seafood experience was ok but it all had the same smoked flavor.
   

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2. R

   Richel

   Vancouver

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was very good. However, we discovered that we were charged an extra $60 for 5 tiramisu that we did not purchase (there were only 3 of us at dinner and only 2 of us had dessert. The dessert was bread pudding that was included in the $85 per person price for the meal). I called the restaurant and was told to send an email, and I have done that twice and have not received a reply. This is extremely disappointing and very surprising, I have always received prompt replies from emails to the restaurant and hoped for better service than this at a place so renowned.
   

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3. S

   Sue

   Victoria

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We thoroughly enjoyed our Christmas Day dinner. The food was absolutely delicious! The service was a bit slow, however our server apologized for the delay and even offered us some snacks until the main dish was served. We will definitely consider this restaurant for next year, if not before!
   

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4. h

   hope

   Vancouver

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great and setting, decoration and veiws all worth seeing. Our server was not used to fine dining, so diminished the evperience by not being familiar with the evenings menu, and a gruff, abrupt manner.
   

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5. N

   Niamh

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   BI’m pled a table for Christmas dinner(meal) for 1.30, it’s was confirmed twice by the restaurant. Was sent the Christmas menu ahead of time. Arrived at the restaurant at 1.30 only to be presented with their breakfast/brunch menus. When asked why we were not given the Christmas meal me us as that was what we’d booked for we were informed that in booking we did. It provide a credit card, we were not asked to. The only thing that they offered to do was ask if we wished to make a complaint to the manager on duty. No way to organize a Christmas meal at that time so we had to chose between buying a MacDonalds meal or getting a Chinese takeaway for our annual celebration meal. As a family we eat at the y Crab for all of our celebrations and we will not be returning there ever again. Absolutely appalling treatment and no customer service at all.
   

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6. J

   John

   Vancouver

   12 reviews

   1.0

   12 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Expected a special Christmas Dinner as advertised online but all that was offered was their breakfast/brunch menu. Manager apologized and did not charge us for the meal.
   

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7. J

   John

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   A very nice breakfast on Christmas morning with wonderful surroundings and view.
   

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8. K

   Kathleen

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food with superb service. Great view too
   

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9. B

   Brian

   Vancouver

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   After years of frequenting the Blue Crab, lounge and restaurant, it was disappointing to receive such slow service from a long-term employee who seemed to wish he was anywhere but there. The food as usual was superb but that’s only half the equation. Hospitality is also show business and attentive service is expected at a high end restaurant like the Blue Crab.
   

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10. B

    Brian

    Vancouver

    7 reviews

    3.0

    7 reviews

    Dined on 19 December 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Hotel restaurant with lovely view of outer harbour. Its been there a long time and needs an upgrade but still comfortable. Food was average, lots of seafood as name suggests. Better restaurants in Victoria.
    

    Blue Crab Seafood House - Coast Victoria Hotel & Marina by APAResponded 5 days ago

    Dear Brian, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the lovely view of the outer harbour during your visit. We appreciate your honesty regarding the need for an upgrade – your comments are valuable as we continuously strive to improve our offerings. While we’re pleased that you found our seafood selection to be abundant, we regret that the food did not meet your expectations. We are always looking for ways to enhance our menu and the overall dining experience for our guests. We appreciate your insights and hope you might consider visiting us again in the future. Your feedback is essential as we work to elevate our restaurant.
    

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