Boucherie - Union Square

Review summary

1. M

   Misti

   Oklahoma City

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always make reservations when we visit NYC so that was the first thing I did when booking our Christmas trip. We love the service, food and ambience. We were stuck in traffic and were running late for our Christmas dinner reservations. We decided to go ahead and continue to the restaurant in hopes that we could still get our table and we did! After a full day of travel and with a hungry 4 year old, it was the best Christmas present ever. This makes me love them even more and why we will always dine with them on our trips to NYC.
   

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2. M

   Michael

   VIP

   New York City

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Restaurant was packed for Christmas dinner, but the service was at the normal excellent level and the food was wonderful. A great memory.
   

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3. E

   ERIC

   VIP

   Tahoe

   20 reviews

   5.0

   20 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our best meals in NYC and out performed Hawksmoore in every way which was a massive disappointment. Food and service were both outstanding on Christmas Day!
   

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4. J

   Julie

   London

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very attentive service and didn’t feel rushed to leave Lamb speciality was a little overcooked
   

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5. P

   Paige

   Birmingham

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve come to New York for Christmas to celebrate our honeymoon. Regardless of the fact it was Christmas Day they made us feel really welcomed to be there celebrating our honeymoon too. Food was also lovely and a great atmosphere.
   

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6. BI

   BobI

   VIP

   New York City

   14 reviews

   3.0

   14 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Christmas Brunch but only had the option to order from a Dinner menu.
   

   Boucherie - Union SquareResponded today

   Hello Bobl, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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7. R

   Renato

   Cancun

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious, the staff is really nice. I will came back again
   

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8. M

   Maria

   Orlando

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   El ambiente para la cena navideña y la comida buenos, el lugar muy lindo. El servicio de Diego fue excelente. Nuestro único problema fue que reservamos en este sitio meses atrás para noche buena y nuestra mesa estaba al lado de la cocina donde el vapor de la cocina era muy fuerte y al momento de mencionarle al manager y a la recepcionista fueron muy groseros ambo, al decir que esa mesa donde estábamos ubicados era la favorita de los clientes. No tuvieron ninguna intención de reubicarnos ni de ayudarnos a esta situación… es decir, reservar no sirve de nada.
   

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9. T

   TaeHoon

   Seattle

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Staff and service was great. Food, table size, and space between tables/chairs have room for improvement.
   

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10. A

    Adeline

    Jacksonville

    1 review

    1.0

    1 review

    Dined 3 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    We made reservations a week early for a special occasion party of 4, came in 15 min early, and ready to spend a good amount of money. We weren’t dressed poorly, maybe a little disheveled from walking around the city in the cold weather and heavy jackets like everyone else. The hostess was a bit rude and walked away before we could follow her. We were then placed at the worst table next to the server stand and the kitchen when there were many others open. No one offered to take our coats to the rack either, so my coat $600 coat dragged on the floor and got stepped on by the food runners several times. We then waited several long minutes to be greeted (it was 5pm, not rush hour). They immediately asked what we wanted to eat, didn’t talk to us about the menu or drinks to try to sell us anything, when we wanted to pay for it. It took 30 minutes for us to receive bread and the waiter finally came back and took our food order. Only good thing about this place was the quickness the food came out (and the ambiance would have been nice if we were seated anywhere else). The food was so overpriced for how bland and small the portions were. Bolognese was maybe 4 noodles. They also overcharged one of the dishes by double when we asked to make an allergy adjustment. And waited 15 minutes to take our card when all we wanted to do was leave. Then to top off the bad experience, the bathroom had no toilet paper which highly sucked for a girl on her period. 0/10 don’t recommend. Did not meet expectations by far.
    

    Boucherie - Union SquareResponded 2 days ago

    Hello Adeline, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
    

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