Bourbon House

Review summary

1. D

   Dennis

   Mississippi

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service was excellent. Young man named Justus waited on us. Food was delicious as well as the cocktails. Great evening. Recommend highly
   

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2. F

   Fabian

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Portions are smaller while the price is normal, compared to similar restaurants. Service is not up to what I would expect from a restaurant in that class. Food come out with almost 5 minutes difference between first and last plate on the table. Had to ask several times for water to be brought to table when they were prepared standing ready - had to get up and grab it myself. On another note, this restaurant and associated restaurant that belong to same group do not offer Military Discount! Red Fish Grill across gives 20% if you like to support military friendly businesses. Unfortunately they were not open when we had are luncheon.
   

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3. S

   Serina

   New Orleans

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   I had the shrimp and grits. I loved the thick, creamy texture of the grits. The shrimp was good as well. I didn't like the barbcue sauce; it was too tangy. I also thought 5 shrimp was a little skimpy; most people give you at least 6 shrimp. My companion had some boudin balls and catfish and loved both dishes. I thought the waiter could have been more attentive, especially since there were very few customers in the establishment.
   

   Bourbon HouseResponded 2 days ago

   Hi Serina, Thank you for taking the time to share your experience at Bourbon House. We're glad to hear that you enjoyed our shrimp & grits, boudin balls and catfish! We appreciate your feedback on the barbecue sauce and the portion size of the shrimp. We always aim to provide the best food and service to our guests, and we'll certainly take your comments into consideration. We hope to welcome you back soon for an even better experience. Best regards, Gerilyn & the BH Management Team
   

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4. S

   Sergio

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the pleasure of dining at Bourbon House recently, and it was truly an unforgettable experience. From the moment I walked in, the ambiance set the tone for a delightful evening. The highlight, however, was undoubtedly the food prepared by Chef Jerrod, which was nothing short of spectacular. We started with an appetizer that was a perfect balance of flavors and textures, showcasing Chef Jarett’s incredible ability to elevate even the simplest ingredients. For the main course, I opted for the steak, cooked to perfection — tender, juicy, and beautifully seasoned. The side dishes were equally impressive, each one thoughtfully prepared and complementing the main dish wonderfully. Gavin, our server, was attentive and knowledgeable, offering great recommendations on both food and drink pairings. He had a great sense of timing and made sure we felt well taken care of without being intrusive. His service added an extra layer of warmth to the already welcoming atmosphere. Overall, Bourbon House offers an exceptional dining experience — the food, drinks, service, and desserts are all top-notch. I highly recommend it for anyone looking for an outstanding meal with a warm, inviting atmosphere.
   

   Bourbon HouseResponded 2 days ago

   Thank you so much for taking the time to review your recent experience at Bourbon House! We are thrilled to hear that you enjoyed your visit with us! With guests as amazing as ours, the staff truly love going above and beyond to elevate experiences! Please visit us again in the future. Cheers! -Gerilyn and the BH team
   

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5. J

   JC

   New Orleans

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service! Definitely will be back.
   

   Bourbon HouseResponded 6 days ago

   Thank you so much for taking the time to review your recent experience at Bourbon House! We are thrilled to hear that you enjoyed your visit with us! Please visit us again in the future. Cheers! -Gerilyn and the BH team
   

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6. M

   Mindy

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter, Hank, made our dinner a fantastic experience! He had excellent suggestions for drinks and food and was very attentive. Oysters were some of the best we’ve ever had.
   

   Bourbon HouseResponded 6 days ago

   Thank you so much for taking the time to review your recent experience at Bourbon House! We are thrilled to hear that you enjoyed your visit with us! Please visit us again in the future. Cheers! -Gerilyn and the BH team
   

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7. K

   Keith

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambience! The red fish was excellent! I would definitely eat there again!
   

   Bourbon HouseResponded 6 days ago

   Thank you so much for taking the time to review your recent experience at Bourbon House! We are thrilled to hear that you enjoyed your visit with us! Please visit us again in the future. Cheers! -Gerilyn and the BH team
   

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8. M

   Malcolm

   VIP

   New Orleans

   44 reviews

   5.0

   44 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   For a non-brussel-sprout lover, anyone, whether they like them or not, should try this dish. The pork belly appetizer, bourbon shrimp, and shrimp and grits were also terrific
   

   Bourbon HouseResponded 7 days ago

   Thank you so much for taking the time to review your recent experience at Bourbon House! We are thrilled to hear that you enjoyed your visit with us! Please visit us again in the future. Cheers! -Gerilyn and the BH team
   

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9. D

   Don

   Columbus

   10 reviews

   2.0

   10 reviews

   Dined on 12 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Overall a very disappointing experience, Started out with the server spilling our drinks all over the table and partially on myself. Took forever to get someone over to clean up the table, floor, etc. Waiter in the meantime went to his other tables, etc. Finally the table got cleaned off, new menus received and the drinks remade. This all toke at least 15-20 minutes. We sat probably another 10-15 till the waiter finally came back to take our dinner orders. When the food did come, it was OK at best. I had the blackened gulf fish and as I said, it was just OK. The seafood and sausage gumbo was also just OK. For what I paid, not the best meal. For all the trouble, nothing was taken off the bill which at least would have been something. Bottom line, there are better places in New Orleans.a
   

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10. K

    Kelly

    VIP

    Houston

    15 reviews

    1.0

    15 reviews

    Dined on 11 December 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    I’ve been here before and it was great. I brought a group of 8 here expecting the same. Tonight was completely different. The wait times for drink and food was terrible. They need to improve their entire kitchen and service process. They apologized for well over an hour while waiting on food and drinks. During the course of 2hrs, our table only managed to get served 2 drinks, and 7 of 8 dinners, then after another 30 minutes the final entree arrived. They offered free desserts, so we ordered some desserts. After 20 mins of waiting for free desserts, we had to leave. Terrible night for the Bourbon House on 12/10/2024. We were there from 6-9pm and I’m sure nothing improved later. We finally got up to leave and I had to find the waiter to pay. While offering to comp food or drinks is a nice gesture, we don’t want free stuff we just want great food and service. That’s why we came to your restaurant. Lots of better choices in New Orleans to spend your evening, instead of the Bourbon House.
    

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