Boyds Grill & Wine Bar

Review summary

1. A

   Angela

   London3 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 4

   Where to start. The first bottle of wine was served in a dirty glass to taste. There was something floating in it and we were told it was the glass, not the wine. Initially the bottle was not going to be replaced but we complained and eventually it was. We were paying for a full bottle of wine and expected to be served one. The food was lukewarm at best. Some dishes were served on skillets which were cold so this did not help. Skillets are meant to be hot! The first main was returned and replaced but the second not much better. The hottest dishes delivered to our table were the deserts! Service was hit and miss. The wine cooler was placed away from the table and we frequently had empty glasses. In the end we moved the wine cooler to be next to our table so we could serve ourselves. If the wine is going to be placed away from the table then the staff need to check regularly for top ups. It wasn’t even busy. Some staff were nice others seemed to have attitude. We would not return based on the experience we had.
   

   Is this helpful?

2. S

   Steve

   London2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   All around very poor - food was only Ok, zero ambience - only one other party in a large room with 40ft ceilings, service was all over the shop and seemed to be bar-service. I probably wouldn’t return.
   

   Is this helpful?

3. J

   Jeroen

   Berkshire1 review

   3.0

   Dined on 18 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Left wondering why we paid £5 for breads as starter when four slices of supermarket bread arrived with packs of butter. Then the main was solid but not worth the £21 for a pie. Nothing great to say really
   

   Is this helpful?

4. J

   Jesse

   London1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was 10/10, the service was also a 10/10 I would highly recommend!!
   

   Is this helpful?

5. K

   Kelly

   Buckinghamshire1 review

   1.0

   Dined on 8 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Terrible experience, for the price would expect much better food and service. Would not recommend or return.
   

   Is this helpful?

6. L

   Lindsey

   London6 reviews

   3.0

   Dined on 1 February 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   What spoiled our lovely meal - good portions nicely cooked food. Was that on the bill a 10% levy was charged - when we questioned this we were told it was to keep the prices down - but of course this is infact the opposite this is an additional charge - that we were advised we had to pay. Service charge was 5% and we could opt out of that ?? WHAT - you value your staff so little that you are happy for them firstly just to get 5% tips and you are not transparent with your pricing on the menu by adding this 10% levy on the bill. This was stated on the menu quite small at thebottom of the page but we had not noticed this and if we had would have questioned it before we started ordering. We spoke with the manager who advised us we had to pay the levy - which we did but we also added a further 5% tip - the staff had been lovely we know how hard those that work in this industry work. So beware if you go to this place and you are persuing their menu or if you are thinking of going you need to add 10% to each price to give you a true reflection of what you will pay.
   

   Is this helpful?

7. OT

   OpenTable Diner

   Hungary1 review

   5.0

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great pork steak and lamb chop. Pleasant service and lively interior
   

   Is this helpful?

8. J

   Josh

   London1 review

   3.0

   Dined on 25 January 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Was told they didn’t have things on the menu which overall ruined the experience a
   

   Is this helpful?

9. M

   Michelle

   South Wales2 reviews

   5.0

   Dined on 9 January 2025

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 4

   The service was top class the attentive staff and overall ambience of the restaurant I couldn’t fault. However our food was disappointing the pork was dry and cold the trout was cooked very well but also cold. The service was fast from front of house the food must have left the kitchen cold. We felt that the value for money was not reflected.
   

   Boyds Grill & Wine BarResponded on 13 January 2025

   Dear Michelle, Thank you for your wonderful 5-star review and kind words about our team and ambiance! We’re delighted you enjoyed the service but are truly sorry your meal fell short of expectations. Our team works hard to ensure every guest has an exceptional experience, and we regret not being made aware of the issue at the time. We would have gladly addressed it with the chef and prepared fresh dishes for you right away. Your feedback is invaluable, and we’ll review this with our team to ensure we always deliver our best. We hope to welcome you back soon for a flawless dining experience.
   

   Is this helpful?

10. C

    Cathy

    Hertfordshire1 review

    5.0

    Dined on 9 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Really great experience with the pre-theatre menu. Delicious food, especially the butternut squash starter and the deserts. Staff looked at the notes from the online booking and decorated a birthday dessert for my Dad without any prompting which was a lovely touch. Would definitely recommend, thank you.
    

    Boyds Grill & Wine BarResponded on 13 January 2025

    Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you enjoyed the pre-theatre menu, especially the butternut squash starter and desserts. It’s great to know the birthday surprise for your dad made the occasion extra special. We truly appreciate your recommendation and hope to welcome you back again soon!
    

    Is this helpful?