Brasserie of Light

Review summary

1. D

   Dawn

   London

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nice enough, but not as special as it used to be.
   

   Brasserie of LightResponded today

   We really appreciate your feedback!
   

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2. n

   neil

   VIP

   London

   102 reviews

   3.0

   102 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I first dined at Brasserie of Light over three years ago, and while the location and ambiance remain as stunning as ever, my recent visit left me with mixed feelings. To start with the positives: the food was beautifully presented, and the setting is undoubtedly gorgeous, making it a great spot for a special occasion. However, some aspects of the service and food were underwhelming. The staff was a mixed bag—while some were incredibly friendly and attentive, others seemed either uninterested or distracted, which impacted the overall experience. Unfortunately, the food didn’t quite hit the mark this time. The chicken, while plated beautifully, was a bit dry, and the fries had to be sent back because they were cold. On top of that, despite requesting a specific seating area when making the reservation, we weren’t seated in our preferred spot. Overall, Brasserie of Light still has a lot going for it with its stunning decor and central location, but I’d hoped for a smoother, more consistent experience, especially given my fond memories of dining here in the past. I’d consider giving it another try, but I’d hope for some improvements in service and attention to detail next time.
   

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   Brasserie of LightResponded today

   Thank you for your feedback. We're glad you enjoyed the ambiance and food presentation, but we're sorry to hear the service and food didn't meet expectations this time. We’ll address the service inconsistencies with our team and ensure quality checks are improved in the kitchen. We also apologize for not accommodating your seating preference and will take that into account for future reservations. We appreciate your loyalty and hope to welcome you back soon for a smoother experience.
   

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3. M

   Mikael

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very good restaurant with delicious food and good staff. Highly recommended !
   

   Brasserie of LightResponded today

   Thank you for sharing your positive experience!
   

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4. R

   Regan

   VIP

   Dallas

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was bizarre. The staff would be overly attentive and then forget about our table for 20 minutes, leaving us with dirty dishes on our table, empty water glasses and cocktails presumably sitting at the bar getting warm and being served well after our meal was served and half eaten.
   

   Brasserie of LightResponded today

   Thank you for sharing your experience, and I sincerely apologize for the service issues you encountered. This is not the standard we strive for, and I understand how frustrating it must have been to experience such inconsistency. We’ll be addressing this with our team to ensure better attention to detail and a more seamless service moving forward. We truly appreciate your feedback and hope to have the opportunity to provide a much improved experience on your next visit.
   

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5. M

   Mandeep

   London

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food and menu is very similar to the Ivy and quite average. Front desk staff seemed clueless - couldn’t find our booking and didn’t bother checking properly. The only saving grace was our server Daniel, who was exceptional.
   

   Brasserie of LightResponded today

   Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations, particularly with the front desk staff and the menu. It’s disappointing to hear about the booking mix-up, and we’ll make sure to address this with the team to improve our reservation process. We're glad to hear that Daniel provided excellent service, and we’ll be sure to pass on your kind words to him. We appreciate your comments and hope to have the chance to deliver a better experience on your next visit.
   

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6. P

   Pauline

   Surrey

   15 reviews

   4.0

   15 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was our second visit and it was just as good as our first. Would recommend but book a table!
   

   Brasserie of LightResponded today

   We are so pleased you enjoyed your visit to Brasserie of Light!
   

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7. I

   Iman

   VIP

   London

   65 reviews

   3.0

   65 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The lady who greeted us upon entry was surly and unsmiling, which wasn’t an ideal start. They gave us had an average table despite there being several booths free facing outwards. Our waiter seem hassled and keen to hurry us along, despite there being a number of other tables who had clearly been there a while. I notice that the lamp on our table looked well worn and rough around the edges. When I went to the loo, there was a pretty noticeable crack in the toilet seat. The place seemed a little worn out and not well maintained at all. Other than that the food was decent, but I expected better of the entire experience especially given the pricing.
   

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8. N

   Natalie

   London

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food, setting and ambience all fabulous as usual. Service was awful. Sat at table at 8.10pm, order taken at 8.20pm. Mains served at 8.40pm. Drinks turned up at 8.50pm. We had all finished our food before drinks arrived. Finished our bottle of water, waiter asked if we wanted another. We said yes, but it never arrived. I refused paying for drinks which they took off, but added £20.00 service which again I refused to pay. We had paid and left restaurant by 9.05pm.
   

   Brasserie of LightResponded today

   Thank you for your feedback. While we’re glad you enjoyed the food, setting, and ambiance, we’re truly sorry to hear about the service issues you experienced. The timing of your order, drinks, and water refill clearly fell short, and we sincerely apologize for the delays and the confusion around the service charge. This is not the level of service we aim to provide, and we’ll be addressing these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope we can welcome you back for a more seamless experience next time.
   

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9. A

   Ashleigh

   London

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Half roast chicken was very salty. Unfriendly woman at front desk but servers are lovely. Some items on the menu were unavailable which would’ve been more helpful to have been made aware of when receiving the menu/before ordering.
   

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10. OT

    OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    Took forever to get order taken, food relatively quick, no one bothered checking if food was ok, then took forever to get check and pay, literally a group of tables had to put coats on as if leaving to get attention. Now the food … Roasted Half Chicken - Truffled Mash Potato, Grated Black Truffle, Mushroom Sauce and Nasturtium What this really is two chicken escalopes , so salty that had to scrape the breadcrumbs off, the mushroom sauce was served cold - was expecting roasted half chicken !!! For starter had crab, I think all pre prepared so was very cold and mushed together so little texture, toast cold Been here loads of times before, never had such poor quality food and service
    

    Brasserie of LightResponded today

    Thank you for your detailed feedback. We’re truly sorry to hear about both the service and food not meeting your expectations during your recent visit. The delays in taking your order, checking on your meal, and processing the bill are unacceptable, and we’ll be addressing this with our team to improve efficiency and attentiveness. As for the food, we sincerely apologize that the roasted half chicken wasn’t as expected and that the crab starter was served cold and lacked texture. This isn’t the standard we aim for, and we’ll review these dishes with our kitchen team to ensure better quality moving forward. We appreciate your continued support, and we hope to provide a much better experience next time. Thank you for bringing this to our attention.
    

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