Brazil Gourmet Pizzeria & Grill

Review summary

1. K

   Keith

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Always had great experiences here and the AYCE nights have always been a steal, however tonight was our first “meh” experience. We requested the main table seating last week, but I guess due to our party size got moved to the front, understandable. We brought a friend to expose him to the different pizzas types to get a feel of what to order moving forward as the signature pizzas aren’t cheap. The AYCE slices seem to be half the size of what they were previously, again inflation and all that, I get it. What I did not get was the slower service, even in the first hour we were there prior to the crowd showing up. I asked 5 different people for a coke in 30 minutes, finally got it. My wife ordered a water and received it 45 minutes later. And lastly the AYCE options, again we brought a friend for exposure and while the dessert pie options were diverse, I felt like we were only offered chicken, Sicilian, 4 cheese, or corn pizza the rest of the event until the very end got our hands on some steak and onion. Not sure what happened tonight, but my wife and I have been going here for years and always have an excellent night out, going to give them the benefit of the doubt and just say it was an off night, but it was definitely a different experience than we were used to.
   

   Brazil Gourmet Pizzeria & GrillResponded 5 days ago

   Hello, Keith! Thanks for taking the time to leave us a comment. This is not our standard. We will check what happened so that we can improve and hope that in your next experience we can surprise you. We are constantly evolving to provide the service that our customers really deserve.
   

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2. M

   M

   Washington DC

   1 review

   2.0

   1 review

   Dined on 15 February 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Terrible service, more than an hour waiting for the food, even though it was made right at the beginning. When we arrived at the place, we had to complain at the service counter about our order and we still received pizza with a raw crust, where not even the waiter knew where our order went.
   

   Brazil Gourmet Pizzeria & GrillResponded 5 days ago

   Thank you for taking the time to leave us a comment. We experienced a high demand on February 14th for valentines day, thank you for your understanding and this is not our standard of service. We hope to see you again soon and surprise you with better service.
   

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3. D

   Deepika

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great menu options, good service and good ambiance. Food was good and authentic, but unfortunately served cold. Enjoyed the leftover pizza more than at the restaurant after some time in the oven.
   

   Brazil Gourmet Pizzeria & GrillResponded 5 days ago

   Good afternoon, Deepika! Thank you for taking the time to leave us a comment. We will investigate what happened and this is not our standard. We hope we can surprise you on your next visit.
   

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4. T

   Thais

   Washington DC

   1 review

   3.0

   1 review

   Dined on 25 January 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   We have eaten here many times - a few times in and multiple times take out. Food and service has always been good previously. Sadly service was lacking this visit. I don't know if the wait staff was new or a lacked training, but communication was poor and service slow. Including our group of 8, there were less than 15 people in the whole restaurant. Two of our group ordered coffee. There was no cream nor did the wait staff ask if we wanted any. We ended up asking for it and it took 20 min for them to bring it out. During this time there was NO communication or any explanation of the delay. Our food took about an hour to come out - we ordered a few pizzas and steaks and one salad. I would say that is not unreasonable during peak hours, but given how few customers there were it seemed excessive. Again, no communication during this time about the status of our orders. When food did finally start coming, it did not come all at once: There was probably 10 minutes between orders. The food (when it finally came) was delicious as always. We were given a complimentary appetizer soon after we first sat down which was nice, although the portion was rather small for our group size. After the meal we told the server there was a birthday and the staff did a little parade and brought a complimentary little dessert for the birthday person. That was fun but was another 10 minute wait. When they brought the check we were told the gratuity was already included (which is not great when it should be determined by the customer based on service). Hopefully this was a one-time issue and service is better next time.
   

   Brazil Gourmet Pizzeria & GrillResponded 5 days ago

   Hi Thais, we're sorry to hear about your experience. I apologize that your experience was not as expected, we are constantly working to improve our service. We hope that on your next visit we can surprise you.
   

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5. K

   Kelly

   Washington DC

   12 reviews

   4.0

   12 reviews

   Dined on 17 January 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Delicious food, slow service with some High prices. Definitely would return
   

   Brazil Gourmet Pizzeria & GrillResponded 5 days ago

   Hi, Kelly! Thanks for your comment!
   

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6. D

   Daphne

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved the experience and the food was delicious !!!
   

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7. C

   Claudia

   Washington DC

   2 reviews

   2.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overpriced. Additionally they charge mandatory 20% for a group of only 4 people and 3% if you pay in credit card...
   

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8. V

   Vanessa

   Washington DC

   1 review

   5.0

   1 review

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic experience at Brazil Gourmet Pizzaria and Grill! It was my husband’s first “all-you-can-eat” pizza buffet, and he loved it. The variety was amazing—I especially enjoyed the picanha pizza and the Romeo and Juliette dessert pizza. Great food, friendly service, and a taste of Brazil. We’ll definitely be back!
   

   Brazil Gourmet Pizzeria & GrillResponded on 12 November 2024

   Hello, Vanessa! Thank you very much for sharing your experience! I'm sure it was the best!
   

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9. T

   Tayana C

   New York City

   1 review

   4.0

   1 review

   Dined on 19 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is good. The atmosphere is pleasant. However, they charge so many unnecessary things, e.g. $0.50 a side of ketchup and/or mustard (I have never seen this before anywhere). In addition, there’s an extra charge of 3% if you pay it with a credit card (?) on a bill over $100 bucks. That’s insane! That’s very disappointing considering that many people have to drive for so long to face this embarrassing situation
   

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10. P

    Patty

    VIP

    Washington DC

    34 reviews

    5.0

    34 reviews

    Dined on 7 September 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Delicious food and big portions. Pizza crust is very good.
    

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