Brentwood Grille

Review summary

1. M

   Michelle

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our meal was horrible. Service was very slow and it took an hour for our meals to come out. One burger was so over cooked only two bites were eaten. A steak was a very poor cut consisting mostly of gristle and again overcooked, and again only two bites were eaten. I encouraged our guests to return their meals however they were too polite and didn't want to wait for new dishes as slow as the kitchen was. I should have know when the meals weren't even delivered by our waitress and then she never returned. I had to find her to get our check.
   

   Brentwood GrilleResponded 1 day ago

   Hi Michelle, I am extremely disappointed to hear this was your experience. Please reach out to me directly at the restaurant to discuss. We will be going over this information with our team immediately to ensure this does not happen again. If there's any chance of us being given a second chance to make this right, please ask for Kate when you reach out. We do have a food runner that delivers to every table to help our service staff maintain a busy evening, however I am sincerely sorry our service did not meet your expectations once the food was delivered. Thank you for your feedback, we appreciate this and will utilize this to make ourselves better.
   

   Is this helpful?

   Report
2. C

   Colleen

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a table for seven. We all had good food and great service.
   

   Brentwood GrilleResponded 1 day ago

   Thank you Colleen!!
   

   Is this helpful?

   Report
3. G

   George

   Detroit

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Mushroom soup was outstanding, scallops (6) for $32 where good but could have used a couple more. Chicken was good as well as the Ravioli. Best was the appetizer and that was the Calamari. There was plenty on the plate and it was really good.
   

   Brentwood GrilleResponded 1 day ago

   We appreciate the feedback George! I am happy to hear your experience was overall satisfactory!
   

   Is this helpful?

   Report
4. E

   Eric

   VIP

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food and service. A fair price for a good meal and good ambiance. Place was very well decorated for the holidays.
   

   Brentwood GrilleResponded 1 day ago

   Thank you Eric! We hope to see you again soon!!
   

   Is this helpful?

   Report
5. C

   Charlotte

   Detroit

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Service was on point. Ambiance was nice. Highly recommend.
   

   Brentwood GrilleResponded 1 day ago

   So amazing to hear Charlotte!! Thank you!
   

   Is this helpful?

   Report
6. A

   Amy

   New Mexico

   14 reviews

   5.0

   14 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Acorn squash is awesome!!
   

   Brentwood GrilleResponded 5 days ago

   Thank you Amy!!
   

   Is this helpful?

   Report
7. B

   Brian

   VIP

   Detroit

   14 reviews

   3.0

   14 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Met some friends for dinner on a Saturday night. My wife and I split a Caesar salad. Thank goodness we got the dressing on the side as it was too thick and had WAY too much garlic. I got the Chicken Cordon Bleu, which was tasty, but not CCB. It was 1/2 fried chicken breast with a heavy breading topped with a cream sauce and julienned ham, served over mixed vegetables and mashed potatoes. The potatoes were thin, but as I said other than that, the meal was tasty. I guess this is 'deconstructed' CCB? Not an improvement. My wife had the perch dinner which she said was tasty and our friends had the scallops which she said was good and her husband had the ribeye which he said was also good. We split (2) chocolate mousse desserts between us, which were quite good. My friend ordered a wedge salad, but the waitress did not hear him apparently. When he reminded her after we were half way through our salads, she brought it with his steak, which was disappointing. The service was not good. When our waitress introduced herself and we asked her how she was doing, as one does... she complained that it had been a LONG day, which set the tone for the service for the entire evening. She was clearly overwhelmed and we assumed at the end of a double shift, so I do not blame her - but the restaurant was udnerstaffed. At a well run restaurant, when that happens, the manager is helping where he can. I observed the person I assumed was the manager (he introduced himself to a number of tables, but oddly not ours) walking around and talking with guests and sitting at the bar watching TV talking with the bartender (while both my drink and my water glass were sitting in front of me - empty). The decor is a little haggard, our table was not stable... There were a number of things that are just not "right" about the restaurant. I chose this restaurant for our get together because of very good reviews on One Table, so I can only wonder if something has recently changed.
   

   Brentwood GrilleResponded 5 days ago

   Thank you for taking the time to share your feedback. We're happy to hear that our food did not disappoint for the most part, but we are truly sorry that your experience with all other aspects did not meet expectations. We are committed to addressing the issue regarding the service you were given with our team to ensure that we deliver the high standards of hospitality that our guests deserve. Regarding the decor, we are always looking for ways to enhance the atmosphere of our restaurant, and your input will be carefully considered as we continue to make improvements. We hope you'll give us another opportunity to show you the full experience we aim to provide. Please feel free to reach out directly as well. We truly value your feedback and appreciate your support.
   

   Is this helpful?

   Report
8. k

   karen

   Greater Boston

   1 review

   4.0

   1 review

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Everything was great except the service. Our server was terribly slow and inattentive. We waited for quite some time after being seated and finally had to flag someone down to get water and menus. Then we waited again for the server to come and take a drink and app order. The beer that was ordered never came, and after the app and wine were delivered no one returned to take our dinner order. After flagging someone down we ordered and finally had our meal, which was good, but dishes were not cleared after nor were we able to place a dessert order. When the check finally came we asked the waitress to wait a second so we could give her our credit card and she said " hurry, hurry I have 15 around the corner". We had indicated this was a birthday celebration for our daughter, and had spent over $250 on our meals and drinks, and were treated as an annoyance to this server - we expected better and will not recommend to others.
   

   Brentwood GrilleResponded 5 days ago

   Thank you for sharing your feedback. We're truly sorry to hear that your experience with us did not meet your expectations. Providing excellent service is our top priority, and it’s disappointing to learn that we fell short during your visit. We would love to learn more about the details of your experience so we can address any issues and ensure this doesn’t happen in the future. If you're willing, please feel free to reach out to us directly. We hope you'll reconsider and give us another opportunity to provide you with the quality experience we strive to deliver to all our guests.
   

   Is this helpful?

   Report
9. S

   Sondra

   Detroit

   11 reviews

   5.0

   11 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a delightful family holiday meal and the food, drinks and service were excellent!
   

   Brentwood GrilleResponded 5 days ago

   Thank you Sondra for the positive feedback, we hope to see you again soon!!
   

   Is this helpful?

   Report
10. J

    Jean

    Detroit

    6 reviews

    5.0

    6 reviews

    Dined on 13 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were greeted and escorted to the table. Thanks for coming in. The waitress was great and was very efficient. She was very accommodating with our request to take a picture of our table and the photos came out great. It is one of our favorite places to go with our grade school group class of 1961 from 8th grade at St. Valentine’s elementary in Redford Township.
    

    Brentwood GrilleResponded 5 days ago

    We are so happy you continue to choose us for such an awesome celebration! Thank you so much for the positive feedback, can't wait to see you all again!
    

    Is this helpful?

    Report