Brio Italian Grille - Legacy

Review summary

1. K

   Kenta

   Chicago

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was above average. Problem was going during a busy time. Saturday at 6:15pm. It was severely understaffed in terms of waitstaff, clearing of tables and food prep. You can see it in the employee's eyes and I felt poorly for them. I think this reflects management of the restaurant. Timing for taking order, food coming out, follow up for things like water and refills did not happen much. I hope this was a fluke in terms of staffing. I would suggest for people to go to this restaurant during the off times.
   

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2. D

   Deanne

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Our waitress Megan was awesome - but the bar staff was awful - waited 15 mins for a drink while waiting to get seated for reservation- and finally just walked away !!
   

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3. OT

   OpenTable Diner

   VIP

   Cleveland

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The server was extremely attentive to my allergies and made sure that nothing was contaminated so I didn’t get sick. I wish she was my server everywhere I go. Will be going back again!
   

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4. L

   Lennette

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   First peach bellini in site some time, delicious. The lamb chops were seasoned well and tender.. Every visit to Brio, I have to get the eggplant and shrimp, outstanding.
   

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5. C

   Chris

   Cleveland

   1 review

   1.0

   1 review

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They overbooked Valentine’s Day reservations. And they even advertised a menu items for weeks beforehand (while people were looking at the menu and making reservations for the 14th) only to take the menu item off on Valentine’s Day and replace it with a more expensive version of the same thing. Felt like a form of false advertisement. The kitchen was totally behind because the restaurant overbooked and chose profits over the customers. This is not the first experience I e had at brio that left me with a sour taste in my mouth. The decline of this restaurant should be studied. It should not take an hour just for us to get bread and salads. Within the time it took us to sit down and get our meal I saw multiple tables of elderly patrons express serious verbal concern over the wait times and lack of transparency from the waiters. Thought that I would give this place another chance. I completely regret doing that. Take your money elsewhere.
   

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6. C

   Chris

   Cleveland

   3 reviews

   1.0

   3 reviews

   Dined on 14 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   First waiter was rude rushed eating and on the phone. Order was wrong didn't feel right asking for correct order horrible experience
   

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7. L

   Lindsey

   VIP

   Columbus

   10 reviews

   1.0

   10 reviews

   Dined on 13 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   If I could give zero stars I would. Sadly, this was an awful experience. Should have known when I had to wait 10 minutes for a hostess to arrive. Didn’t get water for another 20 minutes my kids were so thirsty we went to the bar for water. Food took another 30 minutes to come out and waitress never checked on us, she was at the bar chatting. Didn’t get our check, we went to the bar to ask for it and pay. We would probably still be sitting there had we not tracked it down ourselves. The absolute worst! Will not return. Used to love this place. Sad.
   

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8. M

   Michelle

   Cleveland

   7 reviews

   3.0

   7 reviews

   Dined on 8 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   First time here - food was excellent, server was less then average
   

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9. S

   Sheria

   Cleveland

   10 reviews

   2.0

   10 reviews

   Dined on 3 February 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   I hadn’t eaten at this restaurant for a while, the food did not taste the same! It was a 2 out of 10. Service was excellent and so were the cocktails. We won’t be back.
   

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10. S

    Sharon

    Cleveland

    8 reviews

    5.0

    8 reviews

    Dined on 26 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was the best experience I have had in a long time. Dominique and I believe her name is Sarah were simply amazing! We had a large party of 24 and they did not miss a beat. Wonderful personanalities and very attentive. Food was amazing and pricing is great. Would definitely recommend Brio.
    

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