Reviews can only be made by diners who have eaten at this restaurant
- 4.1Food
- 4.0Service
- 4.2Ambience
- 3.9Value
Noise • Moderate
To plan your next event, view our menu:
http://www.brioitalian.com/menus.html
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Never again","rating":{"food":3,"service":4,"ambience":4,"value":3,"noise":"QUIET","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":107,"nickname":"Ellen","metro":{"metroId":7,"displayName":"Greater Boston","__typename":"Metro"},"initials":"E","isVip":true,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-06-20T00:20:18Z","dinedDateTime":"2025-06-19T17:45:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-506300-160024769296","text":"Everything was great. No complaints. Thanks for a great lunch experience.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"DO_NOT_RECALL","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":8,"nickname":"Lynne","metro":{"metroId":44,"displayName":"Indiana","__typename":"Metro"},"initials":"L","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Thank you so much! We're thrilled to hear you had a great lunch experience with us. We appreciate your kind words and look forward to welcoming you back again soon!","responseDateTimeUtc":"2025-06-18T17:37:15Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-06-13T20:02:32Z","dinedDateTime":"2025-06-12T13:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[{"photoId":"78600761","type":null,"photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-06-13T20:03:18Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/78600761.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/78600761.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/78600761.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/78600761.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/78600761.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":"Shrimp Risotto-side dish. Perfect size as a meal. The tomato butter served with the bread was fire.","showCaption":true,"__typename":"ReviewPhoto"}],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-504685-150173354235","text":"Feels like this brio is going out of business…. Bad service, horrible bathroom situation, food is very poor quality( they even charge for a bread basket now), Chicken parm dish was chicken tenders with mozzarella melted on them, very very slow service.","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":3,"nickname":"Aubri","metro":{"metroId":86,"displayName":"Southwest Florida","__typename":"Metro"},"initials":"A","isVip":true,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Thank you for your honest feedback. We’re truly sorry to hear about the poor quality of food, slow service, and unacceptable bathroom conditions during your visit. Charging for basic items like bread and serving subpar dishes is not the experience we aim to deliver. Your concerns will be shared with our management team for immediate review. We appreciate you taking the time to let us know and regret that we fell so far short of expectations.","responseDateTimeUtc":"2025-05-27T18:04:51Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-05-26T20:40:11Z","dinedDateTime":"2025-05-25T17:45:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-504830-180006534128","text":"The food at Brio is good and the pricing is fair. The service this time was slow, apparently from a shortage of staff. The seating process was incompetent and rude. We arrived exactly on time and were told we needed to wait outside in 90 degree, even though most tables inside were empty. When we said we would like to go inside to get out of the heat, we were taken inside and told to stand in the corner. When we asked why we couldn't be seated, we were told that because some people had arrived early snd some others late, the wait staff was too busy to serve us so we couldn't be seated because that would be \"bad service\". When we said we would rather sit than stand we were finally taken to a booth and seated.\nSome sort of seating issue has arisen most times when we go to Brio. I think the management needs to be reviewed and probably replaced. Often there are several staff trying to figure out how to seat people and a long line of frustrated people develops. This is in contrast to their next door neighbor (Bricktop) where the service is impeccable and seating is efficient.","rating":{"food":5,"service":2,"ambience":3,"value":4,"noise":"QUIET","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":16,"nickname":"Ben","metro":{"metroId":8,"displayName":"New York City","__typename":"Metro"},"initials":"B","isVip":true,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Thank you for your honest feedback. We’re glad to hear you enjoyed the food and found the pricing fair, but we sincerely apologize for the frustrating experience you had with seating and service. Being told to wait outside in extreme heat and then asked to stand inside despite empty tables is not acceptable.\n\nWe understand how important first impressions are, and the seating confusion you described—particularly when it’s been a repeated issue—is something that needs to be addressed seriously. Efficient and respectful guest handling should be a standard, not an exception.\n\nYour comments will be shared with our management team for immediate review. We hope to have the opportunity to offer you a much smoother and more welcoming experience in the future.","responseDateTimeUtc":"2025-05-26T00:07:36Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-05-23T20:34:20Z","dinedDateTime":"2025-05-22T17:45:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-505256-180032916808","text":"Quite frankly, we were disappointed in the food and service during our visit to Brio’s on Wednesday. I ordered the entrée salad and a cup of lobster bisque soup. Things started going south when I ordered an Arnold Palmer and I was told they were out of lemonade. Now mine you this was midday, we were outside and the temperature was 90°, so I just ordered the iced tea. When the soup was delivered, I asked for some bread or crackers and I was told there was an additional charge for both of these items, and remember, I ordered soup and at entrée salad. Whoever heard of a soup and salad without bread or crackers? and why the up charge? The lobster bisque soup was not of his usual caliber, and the salad was certainly nothing special.; it was a Caesar salad and grilled chicken.\n\nEvidently Brio’s is sliding south and I will not be back for a while . I had just had 14 people for dinner here and I spent an excess of $1000 and it was very good, so what happened? The cost of my soup & salad entrèe lunch was more than $30 and when the manager came by, I expressed my displeasure, of which he told me he would take it to management. I thought he was the management… so again what happened?","rating":{"food":3,"service":2,"ambience":3,"value":3,"noise":"MODERATE","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":38,"nickname":"Ron","metro":{"metroId":86,"displayName":"Southwest Florida","__typename":"Metro"},"initials":"R","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":{"xsmall":{"url":"https://resizer.otstatic.com/v2/photos/xsmall/1/66333163.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":{"message":"Thank you for your honest feedback, and we sincerely apologize for the disappointing experience. Running out of lemonade, charging extra for bread with soup, and serving a lackluster meal is not the standard we aim for—especially given your past positive visits. We also regret that your concerns weren’t properly addressed by management. Your comments will be shared with our leadership team, and we truly hope to earn back your trust in the future.","responseDateTimeUtc":"2025-05-25T23:59:33Z","__typename":"PublicRestaurantReply"},"submittedDateTime":"2025-05-25T11:54:26Z","dinedDateTime":"2025-05-22T12:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-504563-150098972975","text":"We had a great Mother's Day dinner. Food was exceptional. I had the mussels and calamari ($36 special) in red sauce. The pasta must be \"home made\" as it is a little al dente or tougher than store bought pasta. Bread is $4.50 not complimentary.","rating":{"food":5,"service":5,"ambience":5,"value":4,"noise":"ENERGETIC","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":4,"displayName":"San Francisco Bay Area","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-12T11:43:01Z","dinedDateTime":"2025-05-11T16:45:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-503537-180062339428","text":"We had reservations for 2 for 2:00. We were promptly seated within 5 minutes of arrival. Our waiter was very nice and attentive to us. We ordered filet medallions, mashed potatoes, asparagus, wedge salad and key lime dessert. Everything tasted great!!! However some of our medallions were over done and tough to chew. We love Brios and plan to return. Thanks everyone for making my Mother’s Day Celebration Special.☺️☺️☺️","rating":{"food":4,"service":5,"ambience":5,"value":4,"noise":"QUIET","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":13,"nickname":"kim","metro":{"metroId":38,"displayName":"Detroit / Eastern Michigan","__typename":"Metro"},"initials":"k","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-11T22:55:08Z","dinedDateTime":"2025-05-11T14:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-504365-170005162207","text":"Food was average. Prices were high for what you get. Service wasn’t great at our table but I believe it was just our server. She wasn’t attentive at all. However we saw other servers being much better.\nProbably wouldn’t go back.","rating":{"food":3,"service":2,"ambience":3,"value":2,"noise":"QUIET","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":8,"nickname":"Meredith","metro":{"metroId":3,"displayName":"Chicago / Illinois","__typename":"Metro"},"initials":"M","isVip":true,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-11T21:04:14Z","dinedDateTime":"2025-05-11T13:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-502935-120048245042","text":"Food was delicious, great service! Good parking.\nI’ll recommend Brio to all!","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"ENERGETIC","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":3,"nickname":"Lindsay","metro":{"metroId":16,"displayName":"Atlanta","__typename":"Metro"},"initials":"L","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-11T22:10:59Z","dinedDateTime":"2025-05-11T13:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-150049-503947-170015009977","text":"We had a lovely Mother’s Day brunch, the food was delicious & service was terrific.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"DO_NOT_RECALL","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":3,"nickname":"Gretchen","metro":{"metroId":86,"displayName":"Southwest Florida","__typename":"Metro"},"initials":"G","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-12T15:24:57Z","dinedDateTime":"2025-05-11T10:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"}],"totalPages":461,"page":1,"totalCount":4606,"__typename":"ReviewSearchResults"},"reviewHelpfulnessVotes":[],"sortBy":"newestReview","isLoading":false,"prioritiseUserLanguage":false,"searchTerm":"","error":false},"availabilityToken":"eyJ2IjoyLCJtIjoxLCJwIjowLCJzIjowLCJuIjowfQ","noAvailabilityList":null,"multiDayAvailabilityModalOpen":false,"showDiningReward":false,"initialDTPDate":null,"initialDTPTime":null,"initialDTPPartySize":null,"fetchAvailabilityOnLoad":false,"findATableLoadingStateOverride":true,"pointRedemptionRewards":null,"privateDining":{},"activeTab":"overview","disableFPC":true,"restaurantHighlights":{"staff":null,"missionStatement":null},"pageAnchor":null},"wallet":{"isPaymentLoading":false,"singleUseCard":null,"savedCards":[],"selectedPaymentCardId":null,"showAddPaymentsMethodModal":false,"showConfirmDeleteModal":false,"cardIdForDeletion":null,"paymentCardTokenToSaveAfterLogin":null,"errorCode":null,"showPaymentMethodSavedToast":null,"showPaymentMethodRemovedToast":null,"networkError":null,"partialErrors":[]}},"__OT_NEW_SESSION_START__":false,"__EXCLUDE_ONETRUST__":false,"__EXCLUDE_GA__":false,"__INCLUDE_RECAPTCHA__":false,"__OT_RUM_CONTEXT__":{"deviceType":"desktop","primaryCountry":"uk"},"__OT_GA_DATA__":{"cd2":70,"cd12":"en","cd6":150049,"cd28":150049,"cd13":"Full Web","cd17":"Full Web","cd11":"restprofilepage","cd66":"restaurants","cd63":"restaurant-profile","cd67":"network","cd10":"anonymous","cd7":"Logged Out","cd4":75,"cd76":75,"cd3":86,"cd19":86,"cd78":610,"cd5":610,"cd31":"false","cd85":1,"cd84":"GuestCenter","cd15":"network","cd18":"network"}}}
Brio Italian Grille - Naples - Waterside reviews from people who’ve dined at this restaurant. Based on recent rating.
Reviews can only be made by diners who have eaten at this restaurant
Noise • Moderate
Ellen VIP
Greater Boston107 reviews
Dined 2 days ago
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Lynne
Indiana8 reviews
Dined on 12 June 2025
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Aubri VIP
Southwest Florida3 reviews
Dined on 25 May 2025
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Ben VIP
New York City16 reviews
Dined on 22 May 2025
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Ron
Southwest Florida38 reviews
Dined on 22 May 2025
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OpenTable Diner
San Francisco Bay Area1 review
Dined on 11 May 2025
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kim
Detroit / Eastern Michigan13 reviews
Dined on 11 May 2025
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Meredith VIP
Chicago / Illinois8 reviews
Dined on 11 May 2025
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Lindsay
Atlanta3 reviews
Dined on 11 May 2025
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Gretchen
Southwest Florida3 reviews
Dined on 11 May 2025
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Brio Italian Grille - Naples - Waterside offers takeout which you can order by calling the restaurant at (239) 593-5319.
Brio Italian Grille - Naples - Waterside is rated 4 stars by 4606 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.
5505 Tamiami Trail N, Naples, FL 34108