Brown's Beach House - The Fairmont Orchid - Kohala Coast

Review summary

1. r

   rebecca

   San Francisco

   2 reviews

   vip
   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Mostly terrible food. A fish entree was ice cold in the middle, like frozen, and had to be sent back. Pinot noir was served refrigerator cold, so cold that condensation formed on the glasses. No apologies made by staff. Just a weird experience for an upscale and expensive restaurant. We cancelled another reservation we had there later in the week.
   

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2. E

   Emily

   Portland

   3 reviews

   vip
   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiiful food, great service. A night to remember!
   

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3. E

   Ellen

   Edmonton

   6 reviews

   vip
   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best restaurant that I have ever gone to ! Great service and delicious food . Ambience is amazing unbelievable
   

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4. R

   Ronald

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Janice P. made my 60th Birthday dinner extra special with her excellent service and the excellent food. The sunset made it memorable . Thank you Brown’s Beach House restaurant.
   

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5. T

   Teresa

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was attentive and wonderful. The ambience is unbearable at sunset made better by the innovative menu. We will certainly come back for more celebrations on the Big Island!
   

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6. A

   Allen

   San Diego

   60 reviews

   vip
   3.0

   60 reviews

   Dined on 19 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We came with a low appetite and my wife and I had Lobster Bisque and a salad. While my daughter who is vegetarian ordered an entree and a cocktail. The lobster bisque had one small piece of lobster but was excellent for me my wife found it to be too salty. Overall the service was exceptional and never had my water glass empty. The $250 bill was a bit much considering I had soup and salads and I didn’t even like my salad. We were seated near the water and had to navigate the sand while other seats were on concrete and able to see the live entertainment not sure this was because we booked via OpenTable even though we were staying at the hotel. I probably could have changed or they should have asked where you want to sit ?
   

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7. B

   Bill

   Des Moines

   1 review

   5.0

   1 review

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our 35th wedding anniversary and the staff was exceptional. The experience will long be remembered…Thank you!
   

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8. G

   Gary

   Orange County

   25 reviews

   vip
   4.0

   25 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was very good but it took the waiter quite a while before she acknowledged our table. After that, all was good. Honestly, I think I would rather go to other better options on the island. My experience did not live up to my expectations that I had of the restaurant. Unfortunately, I cannot recommend this restaurant.
   

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9. J

   John

   Vancouver

   186 reviews

   vip
   5.0

   186 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another amazing experience at Brown's....this time to celebrate our 9th wedding anniversary. Browns di dnot let us down with one spectacular experience after another.... starting with new greek octopus and kekela salaad appetizers, new feature Ahi tataki and lamb chops, couped with our favorite wines. Our server Summer made the experience extra special being her friendly jovial self, taking the time to chat with us (always appreciated), and taking excellent care of us throughout our evening We also appreciated the background ambience created by the local Hawaiian entertainer.
   

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10. JS

    JamieS

    Greater Boston

    2 reviews

    3.0

    2 reviews

    Dined on 17 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2

    While the food was pretty good, my fish entree was lukewarm and overall our meal was not worth the high price tag. My mai tai mostly tasted like pineapple juice and I couldn’t figure out how it cost $24. There wasn’t anything special in it or in the presentation. My mud pie dessert was completely freezer burned, and while our waitress was very accommodating and replaced it when I let her know, it certainly wasn’t worth $18 for what is essentially a scoop of ice cream on top of an Oreo crust. Nothing that we had was very memorable or unique. I came away from the experience feeling like I’d wasted $300. We’d had a similarly priced dinner at CanoeHouse the night prior and had a much better experience overall.
    

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