Burntwood Tavern - Cuyahoga Falls

Review summary

1. T

   Tiffany

   Columbus

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great birthday lunch. Food was great and service was excellent.
   

   Burntwood Tavern - Cuyahoga FallsResponded 4 days ago

   Tiffany, thank you so much for your review! We appreciate you coming in and cannot wait to host you again!
   

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2. U

   Unal

   Washington DC

   1 review

   1.0

   1 review

   Dined on 2 February 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   Visited for my wife’s birthday. Plate sizes were extremely small. Poached eggs weren’t poached they were boiled. Omelet were so simple and definitely didn’t deserve the price. Ordered coffee and no one came to ask for refill. Extremely dissatisfied.
   

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3. S

   Sheria

   Cleveland

   10 reviews

   3.0

   10 reviews

   Dined on 25 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Restaurant was beautiful. Food was cold when we received it. The service was a 4 out of 10.
   

   Burntwood Tavern - Cuyahoga FallsResponded 7 days ago

   Sheria, Thank you for taking the time to leave us a review. We greatly apprecaite you letting us know how to improve. It is feedback like this that we need. Please feel free to call the store and set up a reservation so we can show you the steps of service we strive for. We are so sorry about your experience and we hope that we can make your next visit special.
   

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4. J

   Julie

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 17 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great meal and our waiter was amazing!! Our last experience was not so great, so we decided to try it again. So much better!!
   

   Burntwood Tavern - Cuyahoga FallsResponded on 19 January 2025

   Julie, thank you so much for taking time to leave a review. We are so happy to hear that your time with us was so much better. Thank you again for giving us another chance, were happy to have given you a memerable experience. We cannot wait to see you again!
   

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5. R

   Robert

   Cleveland

   2 reviews

   3.0

   2 reviews

   Dined on 31 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lobster bisque was excellent. Noisy yet to be expected on NYE. Some overall service issues with software problem.
   

   Burntwood Tavern - Cuyahoga FallsResponded on 5 January 2025

   Robert, thank you for taking time to leave us a review. We are glad to hear that you enjoyed the lobster bisque and we do apologize for technological issues we had that day. We would love to have you come back again so you can see what we strive for. Please give us a call and we would love to set you up with a reservation! Thank you again and happy new year!
   

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6. D

   David

   Cleveland

   1 review

   2.0

   1 review

   Dined on 31 December 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   unfortunately the food was overdone and dry service was excellent but did not like the food
   

   Burntwood Tavern - Cuyahoga FallsResponded on 5 January 2025

   David we are so srry to hear that your food was sent out dry and over done. Were glad to hear that the service was excellent but we would love to make it up to you. Please give us a call so we can arrange a reservation for you. As always, thank you for taking the time to leave us a review as it helps us grow!
   

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7. A

   Amber

   Cleveland

   12 reviews

   2.0

   12 reviews

   Dined on 29 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Food wasn’t great, drinks were meh at best, the place is too dark, and too loud. The waitress was kind, but we just felt gross after dinner. Main reason is our table wasn’t cleaned properly, and someone poured their old dirty water into the candle vase at the table. Gross. We won’t be returning.
   

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8. R

   Rylee

   Cleveland

   1 review

   5.0

   1 review

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This location is absolutely stunning. The river can be seen through the large windows next to the tables, and you can even stand on a patio they have overlooking it as well. The service was excellent as always, and the food was just incredible. I love it here!
   

   Burntwood Tavern - Cuyahoga FallsResponded on 5 January 2025

   Rylee, thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an awesome experience at Burntwood Tavern. Your positive review and perfect rating mean a lot to our team. We are glad to hear that the service was excelent! We look forward to welcoming you back soon for another great visit!
   

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9. D

   Debra

   Charlotte

   1 review

   2.0

   1 review

   Dined on 26 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   My latest experience at this restaurant was far below what I have experienced there previously. I am rethinking my use of this location as a meeting place for family and friend gatherings.
   

   Burntwood Tavern - Cuyahoga FallsResponded on 29 December 2024

   Good morning Debra - We are so sorry for your latest expeirience with us and completely embarrassed. I have addressed these issues with my managers and staff. We did try to reach out personally to apologize but couldn't seem to connect. Please feel free to reach out to us at the restaurant if you'd like to discuss your visit further as I would love to personally invite you back for another chance to make it right. I hope to hear from you.
   

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10. M

    Melissa

    Cleveland

    1 review

    5.0

    1 review

    Dined on 24 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great atmosphere, very welcoming the moment we stepped in the door. Service was wonderful and every one seemed genuinely happy to be there working, even on Chistmas Eve. The Burntwood burger is a must! Great, unique dining experience along the river.
    

    Burntwood Tavern - Cuyahoga FallsResponded on 26 December 2024

    Thank you so much for the kind review! We are so happy to hear that you enjpoyed your visit with us!
    

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