Caldera at Vida

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Vida for me and my guys and we had a great time. Food & service were A1. Staff was friendly, knowledgeable and timely. Sophi was always checking on us and making us smile + she gave us some good food/hookah recs. The DJ was on point, taking us on an international voyage through the music. I got my passport stamped a couple times as we moved through middle eastern, Caribbean and diasporic sounds topped off with some fire blends of R&B. 10 out of 10 would recommend to lovers & friends to pull up here no matter the occasion. But if you wanna keep the spark, go with your lover and play like kids on a Saturday night. My boys and I are coming back with our wives for the experience. Shout out to Vida!
   

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2. L

   Lorenzo

   New York City4 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was exceptional! The management was on point!! My wife and I will be going back soon!!
   

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3. N

   Nehamirza

   New York City1 review

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   Ambiance is good music is good but the food is not great
   

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4. A

   Adrienne

   New York City1 review

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   I recently visited Caldera at Vida for my birthday with a group of six. While the atmosphere, décor, and music were enjoyable, the overall experience left much to be desired. First, their website provides very little information about what’s included in their packages. I tried calling multiple times at different times of the day and even sent a message through OpenTable, but never received a response. This lack of communication made it difficult to plan properly. When we arrived, we were seated promptly, but since two people in our party couldn’t make it due to the weather, they moved us to a much smaller table—even though our original table remained empty the entire evening. It felt unnecessary and made dining uncomfortable. The billing was another issue. We initially booked for four open bar and four regular, but we updated it to four open bar and two regular. However, when we got the bill, we were charged for five open bar and one regular. Additionally, the "open bar" is misleading—it only includes a small selection of four or five cocktails, not a true open bar. Another unexpected charge: they brought water to the table without us asking and didn’t mention that it would be billed. These kinds of hidden charges should be disclosed upfront. As for the food, it was underwhelming. We had the calamari and empanadas as appetizers and the lomo saltado for our entrées, and it was all overly salty and just not enjoyable. We originally wanted to order baklava for dessert, but were told it wasn’t available, so we went with the tres leches instead. The staff was a bit dismissive and seemed to have an attitude at times, which added to the overall disappointment. Overall, while the ambiance is great, the lack of transparency, billing issues, and mediocre food means I probably won’t return. If they improve their communication, customer service, and clarify their pricing, they could create a much better dining experience to match the beautiful atmosphere.
   

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5. a

   amanda VIP

   New York City1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Drinks, Appetizer, Food, Hookah, Employees - all were 10/10! I could not recommend this place enough!
   

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6. M

   Marsha

   Caribbean1 review

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   My experience was wonderful I celebrated my birthday here ! The food was good but it was too salty for my liking but otherwise I would come again ❤️ I love the environment and the ambiance 💕
   

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7. c

   christina

   New York City1 review

   4.0

   Dined on 8 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   If you can prix fixe with 2 hour open bar is worth it.
   

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8. T

   Tania

   New York City1 review

   4.0

   Dined on 17 November 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Gorgeous place! Beautiful decor, super fun vibe, great photo ops everywhere. Great drinks and hookah. Food was decent but not amazing. Waiter was really nice but seemed busy with a lot of tables. Overall we had a really fun time!
   

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9. S

   Stephanie

   New York City5 reviews

   2.0

   Dined on 16 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I’ve been to Caldera before and had an amazing experience, but my visit on Friday, November 15th, was absolutely terrible. The service was HORRIBLE. Our waitress clearly couldn’t have cared less about our table. Drinks were messed up, I had to ask for sparkling water multiple times, and we were constantly waving her down for basic service. The restaurant wasn’t even busy, so there’s no excuse for the complete lack of attention. We would have stayed longer and spent more, but the service was so bad that we couldn’t wait to leave. It’s shocking how far the experience has fallen since my first visit. Based on this, I’m not sure I’d bother coming back.
   

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10. E

    Ellen

    New York City19 reviews

    1.0

    Dined on 27 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We were ignored so we left and went to a great Indian Restaurant named, “Essence of Kesar” down the street and had an amazing meal with great service.
    

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