Carluccio's - Portsmouth

Review summary

1. G

   Gordon

   Hampshire

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   I visited this restaurant today, and unfortunately, it did not meet my expectations. The service was subpar, starting with the waitresses who were unprofessional in their approach. At one point, one of them leaned across our table and even over my plate of food to deliver a dish to another guest. It felt intrusive and uncomfortable. Additionally, the timing of the meal was off. Our food did not come out together, which made for an awkward dining experience as we waited for various dishes to arrive at different times. To make matters worse, our waitress seemed unfamiliar with the menu and struggled to answer basic questions about the options. Lastly, I noticed the manager standing at the bar, eating tmwhile the staff were chatting amount there’selves. This lack of leadership and attention to detail did not inspire confidence in the overall operation. Given the poor service and disorganized atmosphere, I cannot recommend this place. There are certainly better dining options nearby where you can enjoy both good food and service.
   

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2. B

   Brian

   London

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   The food was average not very helpful with Gluten Free choices. The Penne Giardiniera which says Gluten free option available when I checked was told just the pasta part not the main part of the dish so it wasn't really an option and as such not GF.Surprised no GF pizzas as these seem widely available now. The Bruschetta was really some halved tomatoes no real taste. My partner's linguine was good and he enjoyed the arancini. Unfortunately the carbonara whilst GF was served on a cold plate so went cold quickly so a bit cloying. The service was there but little things like offering water, explaining anything not.
   

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3. N

   Nikki

   Hampshire

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Staff were very good - our server paid particular attention to my fussy eater Grandson to make sure he was enjoying his food and offering him alternatives. Food was great and we all enjoyed it. Perhaps add a dessert that’s dairy free - the polenta cake was a bit grainy!
   

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4. K

   Kim

   Hampshire

   9 reviews

   4.0

   9 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good gluten free options and an understanding of cross contamination.
   

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5. J

   Joanne

   Berkshire

   3 reviews

   5.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal, friendly staff, looking forward to going again & great location. Also has a shop with Italian food.
   

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6. C

   Cathy

   London

   4 reviews

   4.0

   4 reviews

   Dined on 6 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Went on a Friday in early December. Our waitress was really friendly and efficient. Food was very tasty and a good choice.
   

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7. E

   Elaine

   Hampshire

   14 reviews

   5.0

   14 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Girls Christmas night out lovely food Good value Lovely waitress .
   

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8. M

   Mary

   VIP

   Hampshire

   19 reviews

   5.0

   19 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely welcome at Carluccios in Gunwharf in Portsmouth. Service was friendly and efficient. Food was delicious! Wine was excellent too. Served at the right temperature. Will definitely return in the new year.
   

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9. J

   John

   Isle of Wight

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was our first time at Carluccio’s Gunwharf Quays for a good few years. The experience was first class. The team clearly enjoy working here and made our time there (3 hours - no hurrying) such a pleasure. Not just good service, but real personal service and a sense of fun. The food was splendid. We ate from the seasonal set menu, which was very good value for the choices available and the quality of the food. Well done to the team and thanks for making our friends meet up so good. We will be back soon.
   

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10. A

    ALISON

    Hampshire

    1 review

    5.0

    1 review

    Dined on 6 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely restaurant, pleasant ambience. Not a wide choice though for anybody who is gluten-free and dairy-free and who doesn't like spicy food. Apart from that it was very nice. The sea-food risotto with mussels and hot pepper would have been nicer without the spicy hot pepper, but it was very creamy with the arborio rice and the seafood was delicious.
    

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