Caroline

Review summary

1. D

   Dragan

   New York City

   15 reviews

   vip
   3.0

   15 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Friendly but not very knowledgeable staff. I asked for a quiet table days in advance but was seated at a super loud table in the middle of the restaurant. What’s the point of even asking then?
   

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2. K

   Kevin

   Atlanta Metro

   4 reviews

   5.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice restaurant. Great food and good service. Definitely recommend having a reservation as they are very busy constantly.
   

   CarolineResponded 7 days ago

   Hi Kevin! I am so happy to hear you had a great experience at Caroline. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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3. M

   Matthew

   Washington DC

   5 reviews

   4.0

   5 reviews

   Dined on 6 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The lunch was pretty good although a little bit bland ....the service was good...although the noise in the restaurant was almost overwhelming.... overall I was very happy with the restaurant the Mater D and the people who work there are wonderful
   

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4. D

   Donald

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Crab dip was bland. Salad served with short rib was over salted. Our appetizer, salad and entree were brought out at the same time. It just was not what we were expecting from a restaurant as highly rated as Caroline.
   

   CarolineResponded on 1 December 2024

   Hi Donald, Thanks for visiting us at Caroline. We're sorry to hear that your dining experience didn't meet your expectations. We strive to provide a unique and flavorful dining experience, and it seems we fell short this time. We appreciate your feedback on the crab dip, salad, and our service. Rest assured, we're always working on improving our food and service. We hope you'll give us another chance to impress you in the future. Thank you, Sarah Beaver Caroline General Manager
   

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5. N

   Nora Roxana

   Austin

   2 reviews

   5.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The place met our expectations. The food, place and service was very good. Edward was very kind and attentive. Thanks for everything. We spent a nice thanksgiving dinner
   

   CarolineResponded on 1 December 2024

   Hi Nora, We're thrilled to hear that you had a wonderful Thanksgiving dinner at Caroline! It's great to know that you enjoyed the food, the ambiance, and the service. We always aim to deliver the best for our guests, and your kind words truly make our efforts worthwhile. We can't wait to welcome you back for another enjoyable dining experience. Best Regards, Sarah Beaver Caroline General Manager
   

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6. R

   Regina

   Austin

   1 review

   vip
   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   It's the anniversary of my mother's passing, and I knew I didn't want to stay home. I reserved a table, but they tried to sit me at the bar instead because I was by myself. I stated that I had reserved a table, so they instead put me at a table top in the bar. The most uncomfortable chairs, and I have a back injury so I had to leave the restaurant. I had to DoorDash Thanksgiving dinner. I understand it's hard working in Service on a holiday, I've done it myself, and I try to take care of those who have to work on holidays.
   

   CarolineResponded on 1 December 2024

   Hi Regina, First, I want to sincerely thank you for sharing your experience with us, and I’m truly sorry to hear that your visit didn’t meet your expectations, especially on such a meaningful day. It’s deeply regrettable that you were not able to enjoy your meal in a comfortable setting, and I understand how frustrating that must have been, particularly given your back injury. We strive to make every guest feel welcome, and we clearly missed the mark during your visit. I hope you will consider giving us another chance in the future so we can provide the experience you deserve. Thank you for your understanding, and again, I’m truly sorry for the discomfort caused. Thank you, Sarah Beaver Caroline General Manager
   

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7. D

   Deborah

   Sacramento

   21 reviews

   5.0

   21 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious! Would definitely go back next time we are in Austin!
   

   CarolineResponded on 1 December 2024

   Hi Deborah, Thanks for the review, Atmosphere! We're thrilled to hear that you enjoyed our food and service at Caroline. We strive to provide delicious meals and top-notch service, so we're glad to know we hit the mark during your visit. We appreciate your feedback and look forward to welcoming you back the next time you're in Austin! Thank you! Sarah Beaver Caroline General Manager
   

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8. S

   Susan

   Des Moines

   1 review

   1.0

   1 review

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Came for thanksgiving dinner with a reservation and was seated at a table that was literally squeezed in the coffee shop line, where people were still queueing for coffee around us. Service was exceptionally slow and incorrect. Tgiving special was cold with tiny portions (ie an actual teaspoon of stuffing for an example). Was overcharged at the end of the meal and had to get it voided and corrected. For a $100+ meal, did not meet expectations, even considering the holiday factor.
   

   CarolineResponded on 1 December 2024

   Hi Susan , Thank you so much for taking the time to provide feedback. I am so sorry that your experience on Thanksgiving did not meet your expectations. We are constantly striving to provide the highest level of hospitality and clearly fell short during your visit. It is never good to feel underwhelmed and its never the way we want our guests to feel when leaving the restaurant. I hope you'll give caroline another chance when you have the opportunity. I'll ensure we use this feedback to heighten the level of service we're providing. Thank you, Sarah Beaver Caroline General Manager
   

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9. T

   TAYLOR

   Houston

   2 reviews

   3.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The Thanksgiving meal was really great; delicious turkey and all the fixings, etc. The goat cheese app could have been warmer and when we asked for more brea, not only was it super stale but also still not enough to finish the dish. The service was extremely poor, it took 2x to get someone to stop by and 3x we had to ask about the “complementary” leftovers - I think only 2 water refills and barely a chance to get a second drink.
   

   CarolineResponded on 1 December 2024

   Hello Taylor, Thank you for your feedback on your Thanksgiving visit to Caroline. We're thrilled to hear that you enjoyed our delicious turkey and the rest of the meal. We're sorry to hear that the goat cheese appetizer didn't meet your expectations. We appreciate your patience and understanding, and we will certainly address this issue. We're also sorry to hear about your experience with the complimentary leftovers and service. We strive to provide excellent service and we're disappointed when we fall short. We hope to have the opportunity to serve you again and provide a better experience. Best, Sarah Beaver Caroline General Manager
   

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10. OT

    OpenTable Diner

    Dallas

    1 review

    vip
    5.0

    1 review

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always a good time! This year we had Thanksgiving lunch at Caroline’s and it was amazing.
    

    CarolineResponded on 1 December 2024

    Hi, Thank you so much for your wonderful review! We're thrilled to hear that you had a great Thanksgiving lunch at Caroline's. It's always a pleasure to serve you and we're glad that we could make your day special. We look forward to serving you again soon!
    

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