Caroline

Review summary

1. C

   Corey

   Houston

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   The dinner started off lovely but after a couple food mishaps early in the night the service quickly fell. When asked if a could have an appetizer heated more to temperature it was completely remade which was great but never arrived back at the table until we had finished our entrées and asked for the check. I honestly thought they just forgot about it and would take it off the bill, they didn’t. All in all it’s a great looking restaurant. The host was very kind and the menu looks amazing, just the staff was off their game tonight. Would I go back though…. 🤷🏽‍♂️
   

   CarolineResponded 4 days ago

   Thanks for visiting us on a special night, Corey and taking the time to provide feedback. I'm sorry to hear that your experience fell short of your expectations. We aim to provide excellent service and it seems we missed the mark during your visit. I hope you will come back soon, I'd love the chance to make it right especially because it was a special evening for y'all. Thank you! Sarah Beaver Caroline General Manager
   

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2. W

   Will

   Austin

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great ambiance! Food was excellent and made for a great first date spot.
   

   CarolineResponded 5 days ago

   Hi Will! We are so happy to hear you had a great experience with us. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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3. D

   Dragan

   VIP

   New York City

   15 reviews

   3.0

   15 reviews

   Dined on 11 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Friendly but not very knowledgeable staff. I asked for a quiet table days in advance but was seated at a super loud table in the middle of the restaurant. What’s the point of even asking then?
   

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4. K

   Kevin

   Atlanta Metro

   4 reviews

   5.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice restaurant. Great food and good service. Definitely recommend having a reservation as they are very busy constantly.
   

   CarolineResponded on 9 December 2024

   Hi Kevin! I am so happy to hear you had a great experience at Caroline. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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5. M

   Matthew

   Washington DC

   5 reviews

   4.0

   5 reviews

   Dined on 6 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The lunch was pretty good although a little bit bland ....the service was good...although the noise in the restaurant was almost overwhelming.... overall I was very happy with the restaurant the Mater D and the people who work there are wonderful
   

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6. D

   Donald

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Crab dip was bland. Salad served with short rib was over salted. Our appetizer, salad and entree were brought out at the same time. It just was not what we were expecting from a restaurant as highly rated as Caroline.
   

   CarolineResponded on 1 December 2024

   Hi Donald, Thanks for visiting us at Caroline. We're sorry to hear that your dining experience didn't meet your expectations. We strive to provide a unique and flavorful dining experience, and it seems we fell short this time. We appreciate your feedback on the crab dip, salad, and our service. Rest assured, we're always working on improving our food and service. We hope you'll give us another chance to impress you in the future. Thank you, Sarah Beaver Caroline General Manager
   

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7. N

   Nora Roxana

   Austin

   2 reviews

   5.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The place met our expectations. The food, place and service was very good. Edward was very kind and attentive. Thanks for everything. We spent a nice thanksgiving dinner
   

   CarolineResponded on 1 December 2024

   Hi Nora, We're thrilled to hear that you had a wonderful Thanksgiving dinner at Caroline! It's great to know that you enjoyed the food, the ambiance, and the service. We always aim to deliver the best for our guests, and your kind words truly make our efforts worthwhile. We can't wait to welcome you back for another enjoyable dining experience. Best Regards, Sarah Beaver Caroline General Manager
   

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8. R

   Regina

   VIP

   Austin

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   It's the anniversary of my mother's passing, and I knew I didn't want to stay home. I reserved a table, but they tried to sit me at the bar instead because I was by myself. I stated that I had reserved a table, so they instead put me at a table top in the bar. The most uncomfortable chairs, and I have a back injury so I had to leave the restaurant. I had to DoorDash Thanksgiving dinner. I understand it's hard working in Service on a holiday, I've done it myself, and I try to take care of those who have to work on holidays.
   

   CarolineResponded on 1 December 2024

   Hi Regina, First, I want to sincerely thank you for sharing your experience with us, and I’m truly sorry to hear that your visit didn’t meet your expectations, especially on such a meaningful day. It’s deeply regrettable that you were not able to enjoy your meal in a comfortable setting, and I understand how frustrating that must have been, particularly given your back injury. We strive to make every guest feel welcome, and we clearly missed the mark during your visit. I hope you will consider giving us another chance in the future so we can provide the experience you deserve. Thank you for your understanding, and again, I’m truly sorry for the discomfort caused. Thank you, Sarah Beaver Caroline General Manager
   

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9. D

   Deborah

   Sacramento

   21 reviews

   5.0

   21 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious! Would definitely go back next time we are in Austin!
   

   CarolineResponded on 1 December 2024

   Hi Deborah, Thanks for the review, Atmosphere! We're thrilled to hear that you enjoyed our food and service at Caroline. We strive to provide delicious meals and top-notch service, so we're glad to know we hit the mark during your visit. We appreciate your feedback and look forward to welcoming you back the next time you're in Austin! Thank you! Sarah Beaver Caroline General Manager
   

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10. S

    Susan

    Des Moines

    1 review

    1.0

    1 review

    Dined on 28 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Came for thanksgiving dinner with a reservation and was seated at a table that was literally squeezed in the coffee shop line, where people were still queueing for coffee around us. Service was exceptionally slow and incorrect. Tgiving special was cold with tiny portions (ie an actual teaspoon of stuffing for an example). Was overcharged at the end of the meal and had to get it voided and corrected. For a $100+ meal, did not meet expectations, even considering the holiday factor.
    

    CarolineResponded on 1 December 2024

    Hi Susan , Thank you so much for taking the time to provide feedback. I am so sorry that your experience on Thanksgiving did not meet your expectations. We are constantly striving to provide the highest level of hospitality and clearly fell short during your visit. It is never good to feel underwhelmed and its never the way we want our guests to feel when leaving the restaurant. I hope you'll give caroline another chance when you have the opportunity. I'll ensure we use this feedback to heighten the level of service we're providing. Thank you, Sarah Beaver Caroline General Manager
    

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