Caroline

Review summary

1. n

   nancy

   VIP

   Austin

   24 reviews

   3.0

   24 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   With all the great options for restaurants in Austin, this would not be a place I’d return to. I think it’s just convenient to the hotel and nearby venues so it stays busy. Food was mediocre. Service was ok but not great.
   

   CarolineResponded 1 day ago

   Hi Nancy, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. We understand that with so many great dining options in Austin, it's important to offer something special, and we appreciate you giving us a try. We'll certainly look into improving both the food and service based on your feedback, as we strive to provide an exceptional experience for all of our guests. We hope you’ll consider giving us another opportunity in the future. Thank you again for sharing your thoughts with us! Cheers, Wes Brown Caroline Restaurant Manager
   

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2. S

   Shila

   VIP

   Austin

   60 reviews

   5.0

   60 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Walter, was attentive and friendly. I always like coming here before a show at the Paramount.
   

   CarolineResponded 1 day ago

   Hi! We are so happy to hear you had a great experience with us. Thank you for recognizing Walter, we will pass along your kind words. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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3. K

   Kaci

   VIP

   Austin

   4 reviews

   3.0

   4 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Overall I enjoy going to Caroline and have been a few times but was let down a little by the Valentine’s experience. We booked weeks in advance excited about the pre-fixe menu but when we got there they were out of the short rib option my partner intended on getting. They didn’t sub another meat option in but pointed out we could get something from the regular menu. We decided he would do that and I would get the salmon option on the pre-fixe at least. We were then told both of us had to get the pre-fixe or none could. Given that they had run out of one of the reasons we booked this restaurant in the first place, we we’re surprised they would insist on us both buying it when my partner couldn’t get what he wanted. We both went with other dishes and wished we had booked somewhere else for the occasion.
   

   CarolineResponded 1 day ago

   Hi Kaci, Thank you for sharing your feedback. We’re truly sorry your Valentine’s experience didn’t meet your expectations. We understand the frustration of the short rib being unavailable, especially after booking in advance, and apologize for any inconvenience. We also regret that the pre-fixe policy added to your disappointment. Your feedback is important, and we’ll revisit our approach to ensure a better experience in the future. We hope you’ll consider giving us another chance, and we’ll work hard to make your next visit more memorable. Thank you again for sharing your thoughts with us. Cheers, Wes Brown Caroline Restaurant Manager
   

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4. D

   Don

   New York City

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service, great cocktails, and we really enjoyed the dessert. The apps were very good and the entrees were also very good.
   

   CarolineResponded 1 day ago

   Thanks for visiting us, Don! We're thrilled to hear that you enjoyed your experience at Caroline. It's wonderful to know that our service, cocktails, and desserts met your expectations. We strive to provide a great dining experience and your feedback affirms the hard work we put in every day. We look forward to serving you again soon. Cheers, Wes Brown Caroline Restaurant Manager
   

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5. T

   Thomas

   Austin

   2 reviews

   4.0

   2 reviews

   Dined on 11 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great place for a business lunch, healthy options, prompt service.
   

   CarolineResponded 1 day ago

   Hi Thomas, Thank you for choosing Caroline for your business lunch and for taking the time to share your experience. We're thrilled to hear that you enjoyed our healthy options and prompt service. Your satisfaction is our top priority and it's always wonderful to hear such positive feedback. We look forward to welcoming you back soon for another great dining experience. Best, Wes Brown Caroline Restaurant Manager
   

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6. G

   Grit

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on 10 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tolles Ambiente , sehr leckeres Essen, top Service. Sehr zu empfehlen
   

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   CarolineResponded 1 day ago

   Hi! We are so happy to hear you had a great experience with us. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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7. S

   Stephen

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   We were seated basically in the coffee shop in the back of the restaurant looking at the hotel elevators so didn’t even feel like a restaurant. Hamburger was very good but the salmon was almost like it was in a soup. Service was ok but not great. Server was responsive and friendly but backed up. One example is that when asking for salt, I was handed an empty salt shaker.
   

   CarolineResponded 1 day ago

   Hi stephen, Thank you for your feedback. We’re sorry to hear that your seating experience didn’t feel as welcoming as we aim for it to be, and we truly apologize for the issues with the salmon and service. We understand how important every detail is, from the ambiance to the quality of service, and we appreciate you pointing out areas where we can improve. We’ll definitely address the salt shaker oversight and ensure our staff is better prepared to serve all guests. We hope you’ll give us another chance to provide a better experience next time! Thank you again for sharing your thoughts.
   

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8. K

   Katelyn

   VIP

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pleasantly surprised with this choice. We are in town visiting for an event and picked Caroline for the convenient location to our hotel. It’s a nice environment, good service and fresh food. Can’t complain.
   

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   CarolineResponded 1 day ago

   Hi! We are so happy to hear you had a great experience with us. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
   

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9. A

   Alyssa

   Atlanta

   3 reviews

   3.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Service was great but food was not. There are better restaurants to go to in Austin.
   

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10. G

    Gernot

    Austin

    4 reviews

    5.0

    4 reviews

    Dined on 24 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    When in Austin, dinner at Caroline it is: excellent food - in particular we enjoyed the crab & artichoke dip. Great service: just the right level of attention, food arrived quickly. Good choice of drinks, including Texan wine.
    

    CarolineResponded on 28 January 2025

    Hi! We are so happy to hear you had a great experience with us. Please come visit again soon! Cheers, Wes Brown Caroline Restaurant Manager
    

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