Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. C

   Chandler

   Nashville

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Sebastian was our waiter and was wonderful! We loved the restaurant for date night.
   

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2. J

   Jonnathan

   Minneapolis

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was very good, and it came out warm so or they do a good job keeping things warm or they had just cooked it. Service didn’t start great, but I also acknowledge it was Valentine’s Day. To be fair our server did tried to make it up to us which I appreciated. At the end we had a fun time, just kind of a cluster since it was 2/14 (like everywhere else).
   

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3. B

   Bryan

   St. Louis

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Lovely setting. Have been several times. Restaurant was a little overbooked/overwhelmed on Valentines Day. 715 seating was seated at 750. Food was delicious but several dishes were lukewarm. Never received an amuse bouche. Wait staff was professional and friendly. Food quality was high but just a little cold. Will definitely return but not on a “high holiday”. 6 out of 10.
   

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4. K

   Katie

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I never thought I would pay $500 for a meal and have to go to the bar to refill my own water. We were seated an hour past our reservation, food was sub par and our “wine pairing” wasn’t paired to the food and wasn’t even poured until after the courses were served. Overall I don’t think I've ever been this disappointed by a dining experience.
   

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5. A

   Andrew

   St. Louis

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food took too long, but service and taste were top top notch.
   

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6. J

   Jamey

   VIP

   St. Louis

   13 reviews

   2.0

   13 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Valentine’s Day experience meal was not great. Server was good. Food overall was awful. No flavor and most of our food was served cold. We were still eating our 2nd course when they delivered the third course and the food tasted as if it been sitting for several minutes. Clearly they were trying to rush people out so they could seat the next groups. It wasn’t because we were slow it was due the first few courses took a long time To come out. At 150 per person, I would have expected a higher quality in food and service.
   

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7. K

   Keith

   St. Louis

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I went here for lunch. The menu was limited. My wife loved the braised beef ravioli. I had the pizza but the crust wasn’t cooked well enough and was floppy. The atmosphere is awesome and my server did a decent job. However, the table next to me had a problem with their pasta. The head chef came out and apologized and remade the dish for him.
   

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8. J

   John

   St. Louis

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lunch was amazing! Excellent service and amazing food. We started with a glass of Prosecco while sampling the amazing focaccia! Best ever! Next the mushroom and black truffle soup followed by the fish sandwich of the day.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Hello John, We're thrilled to hear that you had an amazing lunch experience at Casa Don Alfonso - The Ritz-Carlton St. Louis! It's wonderful to know that our focaccia, mushroom and black truffle soup, and fish sandwich hit the mark for you. We strive to provide excellent service and delicious food, and it's heartening to hear that we were able to do just that for you. Your kind words mean a lot to us and we look forward to serving you again soon. Warm regards, The Management Team
   

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9. W

   Whitney

   VIP

   St. Louis

   45 reviews

   5.0

   45 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The wine list is amazing. It took me two glasses just to decide on a bottle 🍷😀 The pizza was delicious. Please bring back the pea soup! It was one of the best items on the menu! Thanks
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Thanks for visiting us, Whitney! We're thrilled to hear that you enjoyed our wine list and pizza. Your recommendation to bring back the pea soup is much appreciated! We're always striving to improve our menu and your feedback is invaluable. We're looking forward to your next visit at Casa Don Alfonso - The Ritz-Carlton St. Louis.
   

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10. R

    Roberto

    VIP

    St. Louis

    95 reviews

    4.0

    95 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    Not a lot of selection this Sunday. Been there many times today disappointing.
    

    Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 5 days ago

    Thanks for the feedback, Roberto. We're sorry to hear that you were disappointed with the selection on a busy Sunday. At Casa Don Alfonso - The Ritz-Carlton St. Louis, we strive to provide a variety of options that cater to all tastes and occasions. We appreciate your patience and understanding, and we hope to have the opportunity to serve you again in the future.
    

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