Castaway - Burbank

Review summary

1. E

   Eloisa

   Los Angeles

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time here and our server. Our server, Karen made it a great experience. She had a great attitude and made excellent recommendations on drinks and food. I was hesitant about the quality of the food after many reviews but I can confirm everything we ordered from the drinks, to the appetizer, to the entrees were delicious! The ambience was very nice and calm, with a beautiful view! We enjoyed celebrating our anniversary here and will definitely be coming back.
   

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2. C

   Claudia

   San Francisco

   15 reviews

   vip
   4.0

   15 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The renovation they underwent is impressive—the place looks great! The food is pretty good. The butterfish was tasty, the crabcake and garlic fries were meh. Cocktails and desserts were a highlight, especially the key lime pie and espresso cake. Service was great, but initial seating inexplicably took a while, even though we had reservations. The view and vibe are the reasons to go.
   

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3. D

   Dan

   Central Coast

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great view. Great value. Very engaging servers. Far too loud on the music. Good portion size. Their gift card program is a mess: server had to manually enter 4 different very long numbers. These cards are offered from the restaurant directly and have bar codes on them. Why not be able to scan? Puzzling. We will likely definitely return, but need to have a quieter section so that patrons can talk to one another. We would have stayed for drinks but went elsewhere..
   

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4. F

   Flordan

   Los Angeles

   45 reviews

   vip
   5.0

   45 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food are ok but service is awesome and very professional
   

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5. R

   Robin

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 4

   Overly priced food and drink. Dry age ribeye was tough not seasoned enough. Waiter was MIA. Not even asked how our food was. Brought regular salt and pepper when extra seasoning was requested.
   

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6. A

   Alisa

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   We visited the restaurant with high expectations, but unfortunately, we left disappointed. The menu turned out to be very limited and did not match the price-quality ratio at all. The service also left much to be desired: the waitstaff constantly walked through our table area, causing disruptions and even bumping into our chairs, which was quite uncomfortable. Additionally, the cleanliness of the establishment is questionable—this was especially noticeable in the restrooms. The only thing truly worthy of praise is the stunning view. It’s undoubtedly the main highlight of the restaurant, but sadly, that’s where the positives end. The prices for the dishes are unreasonably high, and the quality doesn’t live up to expectations. The atmosphere was also far from what we anticipated: we noticed many dissatisfied guests around us, complaining about overpriced bills, mediocre dishes, and the overall experience. If you decide to visit, it might be best to stick to cocktails and enjoy the view. For anything beyond that, this place falls short.
   

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7. M

   Michael

   Los Angeles

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food, great service, but weirdly they have started charging a $9 valet fee as well as requiring you to park down the hill and take a shuttle to and from the restaurant. An odd and disruptive experience for such an upscale spot.
   

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8. C

   Carlos

   New York City

   17 reviews

   4.0

   17 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Booked a table of 13 for my wife's birthday. Our server Ireland was fantastic. Super positive, had great recommendations and took care of us all night. We had a few kids and they were very accommodating and understanding as they are a handful. Only disappointment was seeing a $130 for water (sparkling and still). It was not made clear that we'd be charged, nor were we ever given prices. The water was more than any entree and possibly even all the alcoholic drinks. It does look like they comped us dessert (to make up for not having a high chair available, but was totally ok) so I guess it's a wash but still would have been nice to be made aware of the water charge and pricing. Would definitely recommend this place for big groups or a romantic dinner for two. The food and service are well worth it.
   

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9. S

   Steve

   Los Angeles

   8 reviews

   vip
   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were excellent. Brought my mom here for a sunset early dinner. She had a wonderful time and enjoyed the food. Wyatt was a great server.
   

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10. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing! Thank you.
    

    Castaway - BurbankResponded 3 days ago

    Dear Valued Guest, thank you for the 5-star review! We are delighted to hear you enjoyed your recent experience with us! We look forward to creating more unforgettable memories with you. See you again soon!
    

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