Castillo Craft Bar + Kitchen

Review summary

1. M

   Michel Marie

   Orlando

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The fondue was life changing. Will definitely go back.
   

   Castillo Craft Bar + KitchenResponded today

   Michel, we're over the moon to hear that our fondue made such a positive impact on your dining experience! We're thrilled to know that you plan to return and that we could provide such a memorable meal for you. Your kind words about our food and service truly mean a lot to us. We look forward to serving you again soon and sharing with the team.
   

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2. C

   Claire

   VIP

   Tampa

   42 reviews

   5.0

   42 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This is an excellent restaurant connected to the beautiful Renaissance hotel. It was beautifully decorated for the holiday. We were seated in a quiet spot as requested. Kendall our waitress was very pleasant . Making nice suggestions and attentive. The wine by the glass was somewhat limited but with very nice choices. We had the Malbec and Cabernet and not disappointed. Fish and chips was above average and the steak and frites was terrific and cooked a perfect medium rare. Nice way to end our evening in St Augustine
   

   Castillo Craft Bar + KitchenResponded today

   Claire, thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed your experience at Castillo Craft Bar + Kitchen and found our restaurant to be beautifully decorated for the holiday. We're glad you appreciated our wine selection and attentive service. We're also delighted to hear that you enjoyed our fish and chips and steak and frites. We look forward to welcoming you back for another great evening in St Augustine.
   

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3. L

   Lauren

   Nashville

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Overpriced for what? I’m not sure. The food was barely edible and flavorless. The decor is uninspired. Seems like all decisions were made here by people with too much money and too little taste. Never again.
   

   Castillo Craft Bar + KitchenResponded today

   Lauren, thank you for posting a review. We are sorry to hear that your experience at the Castillo was not how you envisioned it. We truly believe that we are offering a superb environment with great offerings and are disappointed that we missed the mark while you dined with us. We hope that you will give us another opportunity in the future to showcase the Castillo again.
   

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4. T

   Teresa

   Jacksonville

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Obviously, the reviews are selectively posted. DO NOT BELIEVE THE REVIEWS!! I visited this restaurant based on the reviews. Ordered the Bolognese. The pasta was dry, cold and flavorless. I also ordered the chicken wings. They were not "crispy" as advertised, lacked seasoning. The Short-ribs were a little better, but not by much. The only thing that was decent was the wine. Overall, not worthwhile. Will not be returning.
   

   Castillo Craft Bar + KitchenResponded today

   Teresa, we're truly sorry to hear about your disappointing experience . We take pride in our food and it's clear we fell short during your visit. We appreciate your feedback on the Bolognese, chicken wings, and the short-ribs, and we're glad to hear you enjoyed our wine selection. We take your comments seriously and will use them to improve. We at the property level have no control over what reviews are shown, to my knowledge they are all visible unless a guests selects to send a private message but this is all managed by Open Table. We hope you will give us another chance in the future to provide you with a better dining experience.
   

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5. D

   Deb

   Tampa

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Perfect location to downtown.
   

   Castillo Craft Bar + KitchenResponded today

   Hi Debb, We're thrilled to hear that you enjoyed your dining experience at Castillo Craft Bar + Kitchen! It's wonderful to know that our food and service met your expectations. We're also glad that you appreciated our location - perfect for exploring downtown and seeing all of the lights. Thank you for taking the time to leave us such a wonderful review. We look forward to welcoming you back soon!
   

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6. D

   Diana

   Jacksonville

   8 reviews

   5.0

   8 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful. Surprise to discover this restaurant! The ambiance service and food were above and beyond what we expected, and I cannot wait to go back.
   

   Castillo Craft Bar + KitchenResponded today

   Diana, we're thrilled to hear that you enjoyed your experience at Castillo Craft Bar + Kitchen. It's great to know that our service and food met your expectations. We strive to provide an exceptional dining experience for all our guests, and your kind words are a testament to our efforts. We will pass along the kind words to our team and ensure that Dasha knows what a great service she provided. We can't wait to have you back as well!
   

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7. Z

   Zaida

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, friendly service. Appreciated the Vegan options!
   

   Castillo Craft Bar + KitchenResponded today

   Zaida, We're thrilled to hear that you enjoyed your dining experience at Castillo Craft Bar + Kitchen! It's wonderful to know that our food and service met your expectations. We're also glad to hear that you appreciated our vegan options as well. Your kind words mean a lot to us and we can't wait to welcome you back soon.
   

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8. J

   Jeanette

   Fort Lauderdale

   2 reviews

   5.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fabulous, and our server Kaleigh was terrific!!
   

   Castillo Craft Bar + KitchenResponded on 9 December 2024

   Thanks for visiting us and taking the time to post a review! We're thrilled to hear that you enjoyed the food and found our service terrific. We strive to provide a fantastic dining experience for all our guests at Castillo Craft Bar + Kitchen. We appreciate your feedback and look forward to serving you again soon!
   

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9. K

   Karen

   St. Louis

   7 reviews

   5.0

   7 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The staff and waitress were awesome! We arrived early and the hostess kept us informed of our wait for the table. The waitress was excellent. She checked on us regularly to make sure we were doing okay. Food was delicious and the drinks were good. The only con was we were seated right by the serving bar so there was alot of traffic by our table.
   

   Castillo Craft Bar + KitchenResponded on 9 December 2024

   Thanks for the feedback, Karen! We're thrilled to hear that you enjoyed your experience at Castillo Craft Bar + Kitchen. We apologize for the inconvenience you faced due to the high traffic near your table, but glad that our team was attentive to your needs. We're also glad to know that you enjoyed our food and drinks. We appreciate your feedback and will take it into consideration as we continuously strive to improve our service. We hope to see you again soon!
   

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10. P

    Peter

    Jacksonville

    1 review

    5.0

    1 review

    Dined on 7 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Great restaurant, hotel was beautifully decorated for Christmas. The only item I would not recommend was the cauliflower steak, not flavorful; but everything else was great. 
    

    Castillo Craft Bar + KitchenResponded on 9 December 2024

    Peter, thanks for the review! We're thrilled to hear that you enjoyed your visit to Castillo Craft Bar + Kitchen, especially during the Christmas season. We appreciate your feedback about our cauliflower steak and we're always looking for ways to improve. We hope to welcome you back soon for another great experience.
    

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