Castillo Craft Bar + Kitchen

Review summary

1. C

   Chris

   Orlando

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Reserved dining for the four course valentines meal. They were out of the steak and substituted for another. For the price point and what was offered on the menu was just okay. Service was great and the server did a good job. I feel if being charged a premium for a premium dinner, should have offered a better menu and have what was on the menu. Quiet dinner and nice atmosphere. Would go there again to give it a second shot but not for a dining experience with a small curated menu of two options.
   

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2. OT

   OpenTable Diner

   Jacksonville

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My husband and I had a terrific experience! The restaurant was beautiful, drinks and food were great, and the staff were so personable, friendly, & attentive. We were very happy and will be back!
   

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3. P

   Petr

   VIP

   Miami

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 4

   The staff and location are wondeful. We have been here before for a regular dinner night out and everything was amazing. I decided to get a reservation for the Valentines day four course menu priced at $125 per person. The 1st course was a small but very good puff pastry. 2nd course was either salad or lobster bisque. Lobster bisque was awesome, salad was nothing special. We both got the prime rib eye medium rare and it was disappointing. It was closer to rare, under seasoned and room temperature. It came with asparagus and potatoes which were cooked well but pretty bland. Finally, shared desert that was supposed to be mousse and pana cotta but was more like pudding and spoon full of whipped cream. For a $300 dinner it was very disappointing.
   

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4. D

   Dylan

   Tampa

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Service was fast, waiter was respectful. Food, however, was not worth what I paid.
   

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5. E

   Emily

   Minneapolis

   9 reviews

   4.0

   9 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent service! Really nice big pour of wine too. The fondue was delish.
   

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6. M

   Merri

   VIP

   New York City

   89 reviews

   5.0

   89 reviews

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We selected this restaurant to celebrate a good friend’s 70th birthday. The experience exceeded our expectations. The service was stellar( our server answered our questions patiently and with care, and steered us to terrific choices from mocktails to dessert). Each dish was impeccably prepared and delicious , the room was lovely and we’d return to st Augustine just to eat there .
   

   Castillo Craft Bar + KitchenResponded on 31 January 2025

   Thanks for visiting us, Merri! We're thrilled to hear that your 70th birthday celebration at Castillo Craft Bar + Kitchen exceeded your expectations. It's wonderful to know that our service and dishes were able to make your friend's day special. We're also delighted that you enjoyed the ambiance and your kind words mean a lot to us. We look forward to serving you again in the future!
   

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7. A

   Andrew

   Jacksonville

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time with my mom and the food was amazing. Highly recommend
   

   Castillo Craft Bar + KitchenResponded on 7 February 2025

   Andrew, thank you for the feedback! We're thrilled to hear that you and your mom had a great time at Castillo Craft Bar + Kitchen. It's wonderful to know that you enjoyed our food and service. We appreciate your high recommendation and look forward to serving you again soon.
   

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8. d

   david

   Jacksonville

   3 reviews

   4.0

   3 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was pretty good, service was slow, but to be fair, place was very busy.
   

   Castillo Craft Bar + KitchenResponded on 25 January 2025

   David, thank you for taking the time to review our restaurant. We're glad to hear that you enjoyed our food and found it to be pretty good! We're sorry to hear about the slower service you experienced during your visit. We understand that our busy times can sometimes impact our service speed. We appreciate your patience and understanding. We hope to welcome you back soon for a more timely and satisfying experience.
   

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9. K

   Karen

   E. Tennessee

   44 reviews

   3.0

   44 reviews

   Dined on 17 January 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The service was slow. The team seemed unorganized and stressed. Maybe there was a shortage of servers? The men seating people also seemed unorganized. The food was very good.
   

   Castillo Craft Bar + KitchenResponded on 25 January 2025

   Karen, thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Castillo Craft Bar + Kitchen, but we're sorry to hear that our service and organization failed meet your expectations. We strive to provide our guests with a great dining experience, and we're disappointed to hear that we fell short in this aspect during your visit. Your comments about the service and seating arrangement have been noted and will be addressed. We appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you again and provide a better experience.
   

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10. K

    Kelly

    Tampa

    3 reviews

    5.0

    3 reviews

    Dined on 11 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We sat outside with the heaters! Very comfortable. The food was fabulous and would go there again! Ribeye excellent !! Brussels were so good! Excellent service! Make a reservation for sure! Very busy on weekends
    

    Castillo Craft Bar + KitchenResponded on 16 January 2025

    Kelly, thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your time with us at Castillo Craft Bar + Kitchen. It's great to know that our heaters and food made a positive impression on you. We strive to provide excellent service to all our guests, regardless of the weekend. We appreciate your kind words and look forward to serving you again soon!
    

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