Cecconi's Pizza Bar

Review summary

1. B

   Beatriz

   Madrid

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst cecconis food in town, carbonara was horrible, bad service.
   

   Cecconi's Pizza BarResponded 3 days ago

   Hi Beatriz, We are very disapointed to read your review and have reached out to you directly. We take pride in the food and service we deliver and clearly got it wrong for your visit. We look forward to hearing back from you.
   

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2. R

   Rebecca

   Surrey

   1 review

   3.0

   1 review

   Dined on 16 November 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Delicious food, terrible and slow service- maybe a dud table
   

   Cecconi's Pizza BarResponded on 19 November 2024

   Hi Rebecca, thank you for your feedback, we apologise that the service wasn't up the standards we look to deliver to each guest. We have reach out to you directly to discuss this further.
   

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3. G

   Gilly

   London

   2 reviews

   3.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   The restaurant looks really nice and the food is fine. However the place is really noisy with no sound buffers so it’s difficult to have conversations. Unfortunately the service was really bad. The staff were nice enough but everything took ages. We had to ask for things having waited for so long. Having finished the main course we were left for half an hour with no one clearing the table or asking us if we wanted anything, we eventually asked if the table could be cleared. I was bought a coffee and had to ask for sugar when it anrrived and by the time I got the sugar the coffee barely warm. I think they must have been really understaffed. Will not be going back.
   

   Cecconi's Pizza BarResponded on 19 November 2024

   Hi Gilly, Thank you for the feedback, we have reached out to you directly. We apologise we didn't make sure you had a great experience with us and look forward to hearing from you. Thank you
   

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4. A

   Alice

   London

   1 review

   4.0

   1 review

   Dined on 9 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Great food, well served but very loud. Complicated to have a conversation
   

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5. f

   francesca

   Norfolk/Suffolk

   1 review

   3.0

   1 review

   Dined on 9 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Food was good but service was awful, took 1h15 to get main courses apparently this was due to the time it takes to cater for gluten free pasta. Once we finished starters, our plates were not cleared for 20 minutes. Some of the staff were friendly and helpful, others were rude and dismissive.
   

   Cecconi's Pizza BarResponded on 10 November 2024

   Hi Francesca, Thank you for sharing your feedback with us. We're truly sorry that your experience didn’t meet expectations. At Cecconi's Pizza Bar, we aim to provide attentive service and quality food, and we're disappointed we missed the mark during your visit. The delays with your main courses and plate clearing do not reflect our standards. We also regret if any interactions felt dismissive, as we value professionalism and friendliness in all our staff. We’d love to welcome you back for a better experience.
   

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6. A

   Azat

   London

   1 review

   3.0

   1 review

   Dined on 31 October 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 1

   The waiter guy was terrible! He wasn't taking notes when we were ordering, he was super excited and tense chewing intensely a gum even while he was talking to is, the poor reception host was running around with a service while the guy was making an impression he is better than that. Terrible and unprofessional. When he forgot to deliver part of our order he blamed others and offered instead free coffee - which was a serious insult as my complaint was not about getting free things. I asked to remove the service charge - when always I tip in cash additionally and generously. That was a shame.
   

   Cecconi's Pizza BarResponded on 13 November 2024

   Hi Azar, thank you for your feedback, we apologise that the service wasn't up the standards we look to deliver to each guest. We have reach out to you directly to discuss this further. Thank you
   

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7. L

   Leslie

   London

   6 reviews

   3.0

   6 reviews

   Dined on 19 October 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Convenient location with good quality food. Poor acoustics result in your table partner being inaudible because of normal conversations and that was before the music started.
   

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8. L

   Louise

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice food. We ate early so not much atmosphere but the staff were friendly and helpful.
   

   Cecconi's Pizza BarResponded on 29 October 2024

   Hi Louise, thank you for your feedback and we will be sure to pass this onto all the staff. See you soon!
   

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9. V

   Viola

   Amsterdam

   1 review

   1.0

   1 review

   Dined on 18 October 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Food is the only good thing. Music is too loud making impossible to have a conversation. Overwhelmed waiters keep forgetting about things you ordered. The stress is way more than the enjoyment. Never again
   

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10. S

    Sarah

    London

    4 reviews

    vip
    4.0

    4 reviews

    Dined on 4 October 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Everything about it is great except for how loud it is. The service was actually a bit overkill tonight but I’m being picky. You’re certainly paying for the location but I enjoy it every time I go
    

    Cecconi's Pizza BarResponded on 5 October 2024

    Hi Sarah, thank you for your feedback. We are glad you enjoy your experiences with us. The venue itself it quiet busy and atmospheric which can often result in quite a loud environment, it is something we try to control as much as we can. We look forward to seeing you again in the near future.
    

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