Char - Huntsville

Review summary

1. OT

   OpenTable Diner

   Alabama2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a favorite place for both food and service.
   

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2. ML

   MattnLy VIP

   Alabama15 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great- food was amazing as always Glad they had crème brûlée
   

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3. OT

   OpenTable Diner

   Unspecified1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dinner for my wife’s birthday and Alex was an excellent waiter
   

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4. GS

   GerardS

   New York City2 reviews

   3.0

   Dined on 7 March 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I expected more from char grill and was honestly excited to have the truffle fries . The steak was very tough and initially I wasn’t given a knife . The truffle fries were bland and flavorless and honestly made me feel as if I wasted my money .
   

   Char - HuntsvilleResponded 5 days ago

   Hello, thank you for your recent visit to Char. I am sorry to hear that we fell short on providing you with a five-star experience. We never want guests leaving disappointed in any way; I regret that missed the mark here. Our manager, Ashish, is reaching out to you directly to further discuss your experience with us. I am hopeful we can rectify your experience and regain your patronage in the near future. Thank you again for your patronage and feedback.
   

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5. P

   Pat VIP

   Nashville6 reviews

   5.0

   Dined on 5 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had the scallops. They were great! Enjoyed it so much!
   

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6. B

   Brenda VIP

   Alabama35 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the crab cake Benedict and hubby had creole sauté, both were delicious . Also great Bloody Mary’s and mimosas for $6.
   

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7. G

   George

   Alabama27 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   As always food was delicious and the service was great. I was disappointed that I couldn’t get my rewards points added to my account because I remembered AFTER the bill was closed out. Our check was almost $500 with tip. That’s a lot to not get reward points for. I would like to see this reversed and my account credited.
   

   Char - HuntsvilleResponded on 4 March 2025

   Hi George, thank you for your loyal patronage! It's a pleasure to hear that you enjoyed your overall experience, though I'm sorry to learn about the service snafu regarding your rewards points. I understand our manager has been in touch with you directly to get those added for you. We apologize for any inconvenience and look forward to hosting you again soon!
   

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8. e

   eric VIP

   Miami19 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, great steaks, great service. One of our favorite places to eat in town.
   

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9. D

   Deborah

   Southwest Florida2 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, very good food and comfortable atmosphere.
   

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10. M

    Mary Rogers

    New Orleans5 reviews

    4.0

    Dined on 28 February 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    This is the second time in the last few months we’ve been and 1 or 2 (of 3 or 4) of the ribeyes were overcooked. We had to ask for steak knives this time. The salads were ok, not well executed in my opinion. Increased focus on the kitchen and the food that’s going out is a must.
    

    Char - HuntsvilleResponded on 4 March 2025

    Hi Mary, I'm sorry to hear that your last visits with us have been lackluster! This is neither the level of food nor service we strive to provide our guests, and I regret to learn that we fell short here. Our manager is reaching out to you directly to speak to you in more detail and determine how we can rectify your disappointing experiences. Thank you for bringing these issues to our attention so we can improve! We appreciate your patronage and look forward to seeing you in again soon.
    

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