Char - Memphis

Review summary

1. D

   Deborah

   Unspecified1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   I have gone to Char several times and received excellent service but last night was the first time I had sub par service from the waitress who seemed like she did not want to be there. I never received my salad. I waited a long time and had to get the server’s attention to place my dinner order.
   

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2. T

   Tanya

   Tampa11 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating my colleague birthday was everything today, the ambience was just what we needed from work. This restaurant has never disappointed rather it’s for a quick bite, lunch or dinner. T Morgan
   

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3. V

   Vernita

   Memphis9 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every visit at Char has been pleasant, filling and the service is always top notch. This visit was for lunch with my mom and we enjoyed the Char burger with onion rings (subbed for fries) and we also ordered the crab claws (sautéed and fried). The sautéed crab claws had a good flavor/seasoning as well as the fried claws. The sautéed had a kick, so if you are not a fan of spice, you will be fine with the fried claws. I would not order the crab claws again, they were good, but not my favorite appetizer. The restaurant has lunch specials during the week and they also have happy hour and brunch on weekends, so plenty of opportunities to visit.
   

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4. L

   Lance

   San Antonio5 reviews

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Char was fantastic. Best redfish dinner ever. Will go back for sure.
   

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5. m

   my

   Memphis1 review

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Lamb chops weren't as expected. Duck wasn't great. My date did not enjoy herself. Also, ordered gumbo, mostly sauce, hardly no rice, or shrimp nor sausage. For the $120 ticket this restaurant should be closed.
   

   Char - MemphisResponded on 4 March 2025

   Hello, thank you for your recent visit to Char. I'm sorry to hear that your experience fell short of expectations! We never want anyone to leave disappointed, and I regret that you didn't care for your selections. Please know that we're always happy to replace or take care of any dish you don't enjoy, as our goal is for every guest to receive a five-star experience. We hope you will reconsider joining us again in the future, and please do let us know if there is ever anything we can do to improve your experience in any way. Thank you again for your patronage and feedback.
   

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6. KC

   KelleyC

   Memphis3 reviews

   4.0

   Dined on 2 March 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   This was my 2nd in-restaurant dining experience at Char, I really enjoyed my fried green tomatoes and lamb. My bf enjoyed his gumbo and salad, but said that the seafood carbonara was not all that he hoped it would be especially the lack of flavor as well as the lack of seafood. The shrimp that are placed on top are is all the seafood you will see or taste according to my bf. From the looks of it, that must be a common opinion about that dish because the lady at the table next to us order the same dish and didn’t look like she enjoyed hers either.
   

   Char - MemphisResponded on 4 March 2025

   Hi Kelley, thank you for joining us at Char! It's a pleasure to know that you enjoyed your overall experience, though I'm sorry to hear that the seafood carbonara fell short of expectations. Please know that we're always happy to replace or take care of any dish you don't absolutely love, as our goal is for every guest to receive a five-star experience. We hope you and your boyfriend will join us again, and please do let us know if there is ever anything we can do to improve your experience in any way! Thank you again for your patronage and feedback.
   

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7. K

   Karen

   Memphis1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The dining experience at Char - Memphis is wonderful. It's a very peaceful and cordial atmosphere. The restaurant is very clean and prompt service. My family and I are always pleased with the exceptional menu and very delicious dishes.
   

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8. A

   Angela

   Memphis2 reviews

   1.0

   Dined on 22 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   During my visit, I raised an issue with the taste of the crabcakes. The server quickly communicated the manager would come over. Randy Black I assume was the manager on duty came over to the table. I communicated my crabcakes tasted fishy and he responded, "Well, it is fish. Typically, we don't take back any food unless it wasn't prepared correctly, but I guess I can take it back." The snarky and dismissive comment was unnecessary. At no point, did Randy offer an apology or ask if I wanted something else from the menu but just walked away with the plate, unacceptable. The crabcakes served, unfortunately did not meet the high standards I expected from a "fine dining" establishment especially when we spent over $100 per person. I was disappointed to find that my concerns were dismissed by the manager and his response not only left me feeling undervalued as a customer but also raised questions about the commitment to customer satisfaction at the establishment.
   

   Char - MemphisResponded on 28 February 2025

   Hi Angela, thank you for your recent visit to Char. I'm very sorry to hear about your experience with us. A member of our home office team is reaching out to you directly to speak with you in more detail. We appreciate you sharing your comments with us and look forward to connecting with you soon.
   

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9. F

   Fred

   Memphis2 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambience.and service keep doing what you doing.
   

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10. J

    Jacqueline

    Unspecified1 review

    5.0

    Dined on 16 February 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Had reservations still had to wait,food was very good and the environment was quiet and peaceful
    

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