Chart House Restaurant - Dana Point

Review summary

1. W

   W

   Tucson

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was great. Service was poor apparently due to delay to serve party of 30 causing us to wait about 1 hour from time of placing order until food arrived. One of 4 dinners had to be sent back to reheat as it arrived barely warm.
   

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2. K

   Kevin

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Our reservation was for 6:30. We did not get seated until 8pm. We attempted to sit in the bar area at a table and were promptly told it was for customers with reservations. Upon explaining that we had a reservation and we had been waiting for over an hour, we were told to leave the bar area unless we ordered a drink. We ended up ordering drinks to simply just stay there and be able to sit as there was no room to sit down in the waiting area. The drinks were all over $15 each. I felt extorted to have to buy drinks in order to just sit. Just before our table was ready, I asked the receptionist when we might be called. I was told "Your name will be called next". However, 3 other peoples names were called before mine. Upon being seated, it took another 20 minutes for our waiter to greet us and offer us drinks. The dining room we were in had several empty tables. I have no idea why it took so long to sit us considering the amount of empty tables. The food ended up being pretty good, however, my steak was way over cooked, but we were so hungry from waiting for so long that I wasn't about to send it back and have to wait longer. We enjoy coming here for our anniversary but we've never had this negative of an experience. Something has changed and it's for the worse. Very disappointed... especially after spending over $250 for two people to have dinner and drinks.
   

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3. G

   Gregory

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for Valentine’s Day Special celebration and the food, drink, service and view was magical with some great surprises. I can some it up by saying it wasn’t just a dinner out but an “EXPERIENCE”!
   

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4. D

   Doug

   Orange County

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely love The Chart House. It's always an amazing experience when we get to go here for dinner. Our Server last night was fantastic and helped make our 40th Anniversary dinner a night to remember.
   

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5. J

   JANET

   Orange County

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is an absolute gem! From the moment you walk in, you're greeted with a beautiful and classy atmosphere. The views are simply stunning, adding to the overall elegant ambiance. But it's not just about the looks – the food is absolutely delicious and well worth the price. What's even more surprising is how affordable the prices are for such a high-quality dining experience. Our server, Tony, truly made our visit exceptional. He was amazing – friendly, communicative, and full of great energy and a positive attitude. He went above and beyond, offering to take our picture and even guiding us to the perfect spot for the best shot! I've never had a waiter do that before. His service was truly outstanding. This restaurant offers a complete package: beautiful setting, delicious food, reasonable prices, and top-notch service. I will definitely be going back!
   

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6. d

   deanna

   Orange County

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always excellent—Service and food . GREAT VALUE.
   

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7. R

   Rolando

   Orange County

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Customer service excellent and excellent food as well
   

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8. R

   Rusty

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food is tasty. One steak was not hot. Nice leisurely meal.
   

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9. C

   Carlos

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing Valentine’s Day dinner here. The atmosphere was great, with beautiful decor and soft lighting. Our server Kevin was very friendly and attentive, making us feel special and throughout the evening. The food was delicious, Overall, a memorable evening filled with great food, service, and ambiance. Highly recommend for a special night out!
   

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10. M

    Mario

    Las Vegas

    1 review

    4.0

    1 review

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Extremely busy but staff made sure to check on us often. Food was great the view was great parking is not so great lol
    

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