Chart House Restaurant - Tower of the Americas

Review summary

1. K

   Kevin

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Cold food at every course. Long waiting times between each course (perhaps responsible for the first comment). Food items that came out after having been under the heat lamp way too long, so brittle and overdone. Can’t beat the view, but the rest was memorable in all the wrong ways…
   

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2. S

   Stephanie

   San Antonio

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best waiter! He was attentive, informative, nice/happy and over all just a great waiter! Food was amazing! Drinks were delicious! Couldn't have asked for a better date night
   

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3. J

   JEFFERSON

   San Antonio

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Overall it is a 3.5/5 for me. Main contributing factor is food. Kitchen should know the difference between medium well and well done. We ordered our steaks medium well but came out well done. The grilled shrimp and lobster is also overcooked and dry. Service is average. The only thing people are paying for is the ambiance as it is spectacular. Definitely needs a lot of improvement in the food department.
   

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4. V

   Vincent

   VIP

   Palm Springs

   49 reviews

   5.0

   49 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service and ambiance. The steak wasn’t cooked properly but I didn’t send it back. We were pressed for time.
   

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5. J

   Jason

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Our server Jeremy was nice, the quality of the food between our table of 6 was split down the middle. Between whether or not it was good. My CAB ribeye was pretty good but the other two steak orders at the table were not. One steak was almost entirely left behind. The lobster tails were tough and rubbery the sea bass and king salmon plates were fine. The cocktails were good but probably wouldn’t come back here if I’m Being honest.
   

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6. G

   Gail

   Kansas City

   26 reviews

   4.0

   26 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service was attentive and our first course arrived at an appropriate time but our entrees didn’t arrive for another 50 minutes. When the entrees arrived they were only slightly warm. The view is like none other so a memorable experience.
   

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7. J

   Jose

   New Orleans

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We went to the Chart House/The Tower to celebrate our 32nd wedding anniversary. No one asked if we were celebrating anything special. Overall it was a fair-good experience. We do highly recommend cleaning the window sills. There were dirty utensils, dead bugs, huge dust bunnies & other debris along the vents/windows.
   

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8. C

   Christopher

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seafood was good. Good drink selection, including the mocktails. The use of a standardized 3 course menu helps a lot when you are already overwhelmed with the view! Recommend going after dark for better view. Parking is easy with 20 dollar flat fee. Restaurant notified us that a table opened up early, which was helpful. Good service given how crowded it was.
   

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9. K

   Karyl

   San Antonio

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We waited for over an hour to get served. Food was cold and order was incomplete and under cooked. Very disappointed as we were looking for an over the top experience.
   

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10. S

    Sharon

    San Antonio

    1 review

    3.0

    1 review

    Dined 3 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4

    This was our second year eating here for Christmas. Waitress was great and the food is okay quality. Unfortunately, okay quality that’s cold with rubbery shrimp and overcooked steak makes it less than okay. We sent one steak back that was supposed to be medium rare and came out medium. We didn’t send back the medium rare that came out well done. I told the waitress not to worry about it and then fed it to the kids. We were a party of 14 which I’m sure is hard to get right and still have the food warm and also not overcooked. Not sure if we’ll continue the tradition.
    

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