Chinese Cricket Club

Review summary

1. R

   Robert

   London

   10 reviews

   2.0

   10 reviews

   Dined on 2 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Dinner at the Chinese Cricket club was a fairly soulless experience. The venue is in the Hyatt hotel and it was get echoey and didn’t feel warm or welcoming. Service was good and well paced. Food was very average and no better than you would find in any standards restaurant in Chinatown or similar. They also did not have all dishes on the menu available. Price was expensive for what we got and strangely they add a discretionary 13.5% service charge. The extra 1% makes little difference financially but is just weird that they would do this vs the more standard 12.5%. Overall not one of my better eating experiences and not one I would recommend I’m afraid
   

   Chinese Cricket ClubResponded on 15 November 2024

   Thanks for your feedback, Robert. We're sorry to hear your experience didn't meet your expectations. We appreciate your comments on service and ambiance, and we’ll certainly take them on board. We also value your thoughts on the service charge and will review that for clarity. We hope you'll consider giving us another chance in the future. Best regards, Arun Narayanan Director of Food and Beverage
   

   Is this helpful?

   Report
2. A

   Anja

   Bavaria

   38 reviews

   5.0

   38 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious dim sum, the har gau and also lobster and caviar dumplings were particularly tasty. Dim Sum weekend menu is fab value for money. Lovely service. Looking forward to our next visit!
   

   • 
   • 
   • 

   Chinese Cricket ClubResponded on 15 November 2024

   Hi Anja, Thanks for the great feedback! We're so glad you enjoyed the dim sum, especially the har gau and lobster & caviar dumplings. We look forward to welcoming you back soon! Warm regards, Arun Narayanan Director of Food and Beverage
   

   Is this helpful?

   Report
3. F

   Fiona

   London

   1 review

   3.0

   1 review

   Dined on 17 October 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The dimsum are below average they all stick to each other and particularly to the paper on the bottom/ paper both for the hargow and siumai. The food are overly spiced and salty. The sweet n sour the pork was a bit tough to chew. The food seemed like precooked. The white rice lack fragrance and they don’t stick. The fried rice was mixed with the eggs and vegs but not stirred fried. The drink menu indicated tea didn’t come with pot. Table wasn’t very clean and my soda glass was cracked on the top. Overall it’s good value for the settings in London.
   

   Chinese Cricket ClubResponded on 22 October 2024

   Hi Fiona, Thanks for the amazing feedback. We’re sorry to hear about your experience with the dim sum and the cleanliness. Your comments are valuable and are noted. We’ll work on improving these aspects. We really appreciate your review! Best regards, Arun Narayanan Director of Food and Beverages
   

   Is this helpful?

   Report
4. V

   Victoria

   London

   1 review

   4.0

   1 review

   Dined on 19 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Food was great but we opted for one of the set meals (£60 per head) and felt that the portions were incredibly small. When we voiced this the staff did bring a couple of extra dishes but even after having added a few extra ourselves it wasn’t what you’d call a generous meal! Ambience as well was a little odd, very bright and no music.
   

   Chinese Cricket ClubResponded on 26 September 2024

   Hi Victoria, We appreciate your feedback! We are happy that you liked the food, and we value your thoughts on the portion sizes and the ambience. We take those comments seriously. Your input helps us get better, and we hope to give you an even bigger, better experience next time you come our way. Best regards, Arun Narayanan Director of Food and Beverage
   

   Is this helpful?

   Report
5. S

   Sarai

   London

   3 reviews

   5.0

   3 reviews

   Dined on 1 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Really good food, the drinks are great too!
   

   Chinese Cricket ClubResponded on 8 September 2024

   Hi Sarai, We really appreciate your wonderful feedback! We are very pleased that Alan has made such a positive impact on your experience. We'll definitely pass along your compliments—he will be over the moon! Best regards, Arun Narayanan Director of Food and Beverage
   

   Is this helpful?

   Report
6. J

   John

   London

   31 reviews

   vip
   5.0

   31 reviews

   Dined on 23 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   High quality Chinese. Great food and service. Streaks ahead of your local
   

   Chinese Cricket ClubResponded on 28 August 2024

   Hi John, Thank you for the wonderful review! We are thrilled that you enjoyed the food as well as the service. We look forward to seeing you again soon! Kind regards, Arun Narayanan Director of Food and Beverage
   

   Is this helpful?

   Report
7. L

   LYNETTE

   London

   1 review

   5.0

   1 review

   Dined on 18 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service and food quality good. Some may find portions small but I prefer it this way. Highly recommend the crispy crab and Shanghai noodles and rice.
   

   Is this helpful?

   Report
8. P

   Popo

   London

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent food at the Chinese cricket club. We were a group of friends looking for a quiet meal and this was an excellent location. Will come back.
   

   Chinese Cricket ClubResponded on 24 July 2024

   Hi Popo, Many thanks for your kind review! We're thrilled to learn that both you and your friends had a amazing time and enjoyed your meal at the Chinese Cricket Club. We hope to serve you soon again in the near future! Best regards, Luca Scapolan General Manager
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Hong Kong

   1 review

   2.0

   1 review

   Dined on 4 July 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   All foods is salty and small portions. Not worth it.
   

   Chinese Cricket ClubResponded on 8 July 2024

   Hi Sir/Madam, Thanks so much for taking the time to leave us such a detailed review. We really appreciate your feedback, and we will be looking into all of these comments. We apologise that our food quality did not meet your expectations. We'll take your comments about portion size into consideration as we strive to provide the best value to our customers. We hope to have the opportunity to welcome you back soon. Warm regards, Luca Scapolan General Manager
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    London

    4 reviews

    5.0

    4 reviews

    Dined on 29 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful food and surroundings, I will definitely be returning.
    

    Chinese Cricket ClubResponded on 3 July 2024

    Hi Sir/Madam, We really are glad that you found Chinese Cricket Club food and surroundings to be beautiful. It will be our pleasure to welcome you back again! Best regards, Luca Scapolan General Manager
    

    Is this helpful?

    Report