CHOP Steakhouse & Bar - Toronto Airport/Hotel District

Review summary

1. G

   Gordon

   Puerto Vallarta

   9 reviews

   vip
   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Average experience with average service and average food. Had a business dinner that was less than great, if was just an average experience. The restaurant was busy and nothing terrible happened, it was just not worth the price. Recommend if looking for a good steak dinner to maybe try somewhere else for a better experience.
   

   Is this helpful?

   Report
2. T

   Tiago

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   The food tasted good, the prices were ok but the room was very noisy, there was a big table of extremely inconsiderate adults (ie. They sang happy birthday three times in one night!!) the whole dining experience was soiled by them. Once they left, the room felt way more accommodating. It's just a shame that the manager didn't ask them to quiet down
   

   Is this helpful?

   Report
3. J

   JAMES

   Kansas City

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Business dinner with Boss & Coworker! Prime rib & Halibut was amazing! Service was Fantastic - Ruby was an awesome server & took great care of us! We Always eat at the Chop when in Toronto!!
   

   • 
   • 

   Is this helpful?

   Report
4. D

   Diane

   Denver

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Busy restaurant, good ambience, great service (thanks Emily) even if it was very busy at lunch. Had the burger - best burger ever, but it is big. Had the lunch combo, great price point and quantity. Overall great experience!
   

   CHOP Steakhouse & Bar - Toronto Airport/Hotel DistrictResponded 3 days ago

   Thank you Diane for the wonderful review! We're delighted to hear you enjoyed the ambience, service from Emily, and your meal. Looking forward to your next visit!
   

   Is this helpful?

   Report
5. S

   Shelbie

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience It was our first time at chop the manager came over to welcome us and gave us a free appetizer to try Our server Monique was amazing gave us a run through of the menu came to check on us often Food was 10/10 will definitely be back Thank you chop for your high standard service
   

   CHOP Steakhouse & Bar - Toronto Airport/Hotel DistrictResponded 3 days ago

   Thank you Shelbie for the fantastic review! We're thrilled to hear you enjoyed your first visit and the amazing service from Monique, as well as the thoughtful gesture from our manager. Looking forward to your next visit!
   

   Is this helpful?

   Report
6. R

   Randall

   Pittsburgh

   11 reviews

   vip
   4.0

   11 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service seemed slow. Appetizer arrived before drinks. Loaded Baked potato wasn’t hot and inside wasn’t soft. Seemed like kitchen was also a bit behind and was just trying to get food out.
   

   Is this helpful?

   Report
7. R

   Rosanna

   Toronto

   18 reviews

   vip
   5.0

   18 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fun night, a friendly and helpful server, and delicious food.
   

   CHOP Steakhouse & Bar - Toronto Airport/Hotel DistrictResponded 5 days ago

   Thank you Rosanna for the wonderful review! We're delighted to hear you had a fun night with delicious food and friendly service. Looking forward to your next visit!
   

   Is this helpful?

   Report
8. M

   Marty10k

   Toronto

   41 reviews

   vip
   4.0

   41 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great experience. Food was great I had blue cheese wedge salad and NY strip loin. Our waitress Preston was awesome.
   

   CHOP Steakhouse & Bar - Toronto Airport/Hotel DistrictResponded 5 days ago

   Thank you Marty for the great review! We're thrilled to hear you enjoyed the food and had an awesome service experience with Preston.
   

   Is this helpful?

   Report
9. D

   DJ

   Toronto

   10 reviews

   3.0

   10 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   A busy Tuesday night, every table filled, quite noisy. Our server arrived at our table before we even had a chance to settle in, described the menu, and quickly took our appetizer order. We weren't even offered water, never received a wine list and finally had to grab the server's attention to ask for both. As it was our first visit, a manager brought over a complimentary appetizer, tasty and much appreciated. But before we'd even had a chance to start eating that appetizer, one salad arrived. It was about 10 minutes before the other salad showed up, to the point that we thought that the order for the second salad had been missed. The wine, which should have been brought to the table before any food, arrived after that. Staff from the kitchen delivered the main course, quickly dropping the plates on the table and scooting off - without giving us a chance to even mention that our cutlery had been taken away with our salad plates and hadn't been replenished. Our server, who had taken the cutlery away with the salad plates, was missing-in-action until it was time for dessert. As for the food itself, the prime rib was good but the quality of the steaks was sub-par, to the point that management comp'ed us for one of the steaks (thank you!). Overall it seemed that management was really trying to keep customers happy, but were let down by inattentive service, poor pacing from the servers and the kitchen. Maybe it was just because it was so busy.
   

   CHOP Steakhouse & Bar - Toronto Airport/Hotel DistrictResponded 1 day ago

   Hello DJ. I'm sorry to see you left a 3 star review. My name is Meagan Davis and I'm the Senior Assistant Manager. Would you mind emailing me at dixonroadgm@chopsteak.ca ? I would like to discuss in even further detail the evening of your visit. Looking forward to hearing from you. Thank you.
   

   Is this helpful?

   Report
10. RG

    RicG

    Ottawa

    5 reviews

    vip
    4.0

    5 reviews

    Dined on 19 November 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Stop over before flying out of Toronto. Our server was exceptional. We ordered crab cakes to start and the regular prime rib, medium rare. Crab cakes were great. The mains were not as hot as we would have liked, but the flavours and textures were spot on. Nice, reliable spot near the airport.
    

    • 
    • 

    CHOP Steakhouse & Bar - Toronto Airport/Hotel DistrictResponded 5 days ago

    Thank you Ric for your feedback! We're glad you enjoyed the crab cakes and service, and we apologize for the mains not being as hot as expected. We appreciate your input and hope to welcome you back soon.
    

    Is this helpful?

    Report