Cineplex Cinemas Windermere & VIP

Cineplex Cinemas Windermere & VIP reviews from people who’ve dined at this restaurant. Based on recent rating.

1. GA

   GirlieA

   Edmonton1 review

   5.0

   Dined on 26 December 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you! It was a great experience, the servers are friendly and very hospitable. The place is clean and the food are tasty. Keep up the good work!
   

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2. OT

   OpenTable Diner VIP

   Vancouver2 reviews

   1.0

   Dined on 4 September 2023

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   Fun experience, but terrible service. Sat for 40 minutes without a drink or food order. After 20 minutes of sitting there waiting for a server, I went and talked to another server asking for service. After another 20 minutes she still hadn’t come by.
   

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3. OT

   OpenTable Diner

   Edmonton1 review

   1.0

   Dined on 29 July 2023

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Major kitchen issues in VIP theatre - do not rely here to eat main meal. We made a reservation for 5 pm; movie was at 6:15 pm. Arrived and were seated promptly; not busy at all. Ordered drinks but they were out of lime so about one third of the drinks were not available. Ordered food - after waiting over 35 minutes, found out they were out of romaine and so no taco salad. Only found out because our server went to see why our food was taking so long. So ended up having to order a completely different meal 45 minutes after we first ordered which was concerning because first meals had still not arrived and now we weren’t sure if they were being prepared together. We had also ordered an appetizer but it took over 40 minutes to arrive and that was only after I asked where it was (appeared they were preparing it with main meals?). At 5:45, server said they would bring our food to our seats. We said we wanted to eat in restaurant before movie (that had been the whole point of the reservation to have a more substantial meal beforehand and then snacks in our seats). At 5:55, still no food and again they said would deliver to our seats. We asked to cancel our meals as we were ready to go into theatre. This was about 6:05. Drinks were also very slow (10-20 minutes each time). Got into theatre - there were plenty of servers around but it was clear the kitchen was struggling - food was not coming out and missing key ingredients for many items. No communication between kitchen and wait staff who were simply saying kitchen was backed up. Was NOT busy when we got there. We ended up leaving the VIP theatre to order our own movie food and drinks. Then the food still came to our seats after it was cancelled. We sent it back. Then duplicate drinks showed up. Our server Amy in the dining room was lovely, but it was abundantly clear that the person or people running the kitchen are not doing their job, don’t know how to stock a kitchen, communicate or prioritize orders.
   

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4. A

   Alex

   Edmonton1 review

   1.0

   Dined on 20 February 2022

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Food was not good at all, it was also expensive. Service was fast and waiter was polite. Would rather go to a different restaurant in the future.
   

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5. GC

   GCut

   Edmonton5 reviews

   5.0

   Dined on 16 October 2021

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time and experience
   

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6. SS

   SamS

   Edmonton2 reviews

   4.0

   Dined on 12 October 2021

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was good. Service was only okay, but I do believe it was a fairly new employee so I understood that. The drinks were great, it was nice to enjoy dinner before a movie. Will most likely visit again for a date night.
   

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7. CJ

   CherylJ

   Edmonton1 review

   4.0

   Dined on 21 December 2019

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   It was a nice experience the food was not that great.
   

   Cineplex Cinemas Windermere & VIPResponded on 8 January 2020

   Hi Cheryl, Thank you for your feedback on your visit. I hope that we can impress you more next time with our food, and I hope that we see you soon. Thanks, Chris Lalonde Guest Experience Manager
   

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8. NS

   NSki

   Edmonton2 reviews

   3.0

   Dined on 27 May 2019

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   Unfortunately, the theatre experienced a power outage right after our dinner was served before the movie start time. The food we were able to eat before being evacuated was disappointing. We were expecting higher calibre pub grub but really got low quality pub grub. The deep fried pickles were too battery and soggy, for example. We will try the theatre again but are only likely to order popcorn.
   

   Cineplex Cinemas Windermere & VIPResponded on 2 July 2019

   Hi Nski, I'm sorry that the food you ordered did not meet your expectations and that a power outage put a damper on your experience. I would love to discuss your visit further and make some recommendations of our food for your to enjoy. Would you like to give me a call at 647-632-3235 to chat further? Thanks, Chris Lalonde Guest Experience Manager
   

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9. SL

   ShawnaL

   Edmonton15 reviews

   3.0

   Dined on 26 May 2019

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   After having been to a Landmark theatre with recliner seats for a ticket price of around $15, it seemed rather disappointing to find that the seats and leg room were so much LESS for a ticket price of over $25. The lounge/restaurant was fine and the service was good, but the overall experience was lacking for the price tag.
   

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