COA - Drake Oakbrook

Review summary

1. K

   Karen

   Chicago

   11 reviews

   1.0

   11 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Steer clear. The food was meh but expensive. Our server was relatively inattentive. It was a Saturday night and they had booked several large parties (including a bridal shower) which they could not really handle as we were seated 20 minutes after our reservation time. It was very noisy- large rooms full of hard services so all you could hear was a general buzz, making it hard to hear the people at our small table of three. To make matters worse they has music coming through the speakers that added not ambience but just upped the noise level.
   

   COA - Drake OakbrookResponded 2 days ago

   Hi Karen, We're truly sorry to hear about your less than satisfactory experience at COA. We understand the importance of timing and attentiveness in these situations, and we apologize for any inconvenience caused. We're also sorry to hear that the music volume affected your overall experience negatively. We'll certainly look into the matter. Your feedback is crucial to us as it helps us improve. We hope you'll give us another chance to provide you with a better dining experience. Best regards, COA - Drake Oakbrook Management Team
   

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2. l

   leanne

   Chicago

   28 reviews

   vip
   5.0

   28 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another stellar evening at COA! You all continue to deliver outstanding service and culinary delights! Had the paella for first time and can’t wait to have it again!
   

   COA - Drake OakbrookResponded 2 days ago

   Thanks for the feedback, Leanne! We're thrilled to hear that you had a stellar evening at COA. It's wonderful to know that you enjoyed our paella and found our service to be outstanding. We appreciate your kind words and look forward to serving you again soon!
   

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3. A

   Apeksha

   Chicago

   4 reviews

   vip
   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 2
   3. Service 1
   4. Ambience 3

   Good ambience. Food was ok and service was very slow
   

   COA - Drake OakbrookResponded 2 days ago

   Hello Apeksha, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the ambiance at COA. However, we're sorry to hear that you found the food and service to be only average. We appreciate your honesty and will use your comments to improve our service speed and food quality. Best Regards, The Management Team
   

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4. J

   Jackie

   Chicago

   11 reviews

   vip
   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Will definitely go back!
   

   COA - Drake OakbrookResponded 2 days ago

   Thanks for visiting us, Jackie! We're thrilled to hear that you enjoyed both the food and service at COA. Your kind words mean a lot to us and motivate us to continue delivering excellent experiences. We look forward to welcoming you back soon!
   

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5. s

   sara

   San Francisco

   1 review

   vip
   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and service. Drinks are also excellent. Had large party with coworkers and people from out of town. Great place to try and share a lot of different dishes with others.
   

   COA - Drake OakbrookResponded 6 days ago

   Thanks for the review! We're thrilled to hear that you and your coworkers enjoyed your time at COA. It's wonderful to know that our food and drinks were on point for your group. We always strive to create a unique and enjoyable dining experience for our guests. We look forward to serving you again soon.
   

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6. J

   Jane

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a lovely Lunch with a friend toddy in the bedd as beautiful and creative dining space. Service was great and food was very good.
   

   COA - Drake OakbrookResponded 6 days ago

   Thanks for the feedback, Jane! We're thrilled to hear that you and your friend enjoyed your lunch at COA. It's wonderful to know that you appreciated the creative dining space and our service. We're also glad that you found the food very good! Your kind words truly mean a lot to us. We look forward to welcoming you back for another lovely lunch soon.
   

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7. B

   Bill

   Grand Rapids

   3 reviews

   5.0

   3 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food-Soooo good, delicious Service-Great! attentive & friendly Ambience-inviting with great lighting We had a great time & will be back
   

   COA - Drake OakbrookResponded on 19 November 2024

   Thanks for the review, Bill! We're thrilled to hear that you had a great time at COA and enjoyed our food and service. It's wonderful to know that our attentive and friendly staff added to your enjoyment of your experience. We strive to create an inviting and enjoyable atmosphere for all our guests, and we're glad you felt it was a success. We look forward to welcoming you back soon!
   

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8. T

   Tonkya

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Overall a nice place . The COA burger was great and the rice. The tacos could have been better.
   

   COA - Drake OakbrookResponded today

   Hi Tonkya, Thank you for your positive review of COA. We're sorry to hear that you found our tacos to be average. We always aim to provide top-notch food, and we're sorry that we fell short in this instance. Your feedback is important to us and we'll certainly take it into account to improve our offerings. We appreciate your visit and look forward to serving you again soon. Best regards, COA - Drake Oakbrook Management Team
   

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9. E

   Elizabeth

   Chicago

   37 reviews

   vip
   3.0

   37 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Very nice environment. Food was good. Server got order wrong and we probably ordered too much and server guidance would have been appreciated. Server missed little things like serving utensils for sharing items. The food runners kept bringing us food that belonged to another table. We found it to be very loud and heard to hear. I think I would visit again in the summer to sit outside.
   

   COA - Drake OakbrookResponded on 19 November 2024

   Hey ElizabethS, Thanks for taking the time to share your experience at COA. We're glad to hear that you enjoyed the environment and found the food to be good. We apologize for the missed guidance and any confusion with the serving utensils. We also acknowledge your feedback about the noise level and will strive to improve in these areas. We appreciate your suggestion about visiting in the summer and we hope to see you again then! Best, The Management Team
   

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10. J

    Jacque

    Chicago

    1 review

    1.0

    1 review

    Dined on 16 November 2024

    1. Overall 1
    2. Food 3
    3. Service 3
    4. Ambience 3

    Unfortunately they sent out the wrong item to us, my food came out cold and when time to get the check I gave my card, receipt came I signed for it & didn’t receive my card back. Later waitress found it still in the machine, I had two charges on there one of which wasn’t mine. I called that same day to report to manager they took all my info and no one ever called. I called again “manager was busy again” and I left info AGAIN and still no call or email. Both charges were processed and still haven’t received any response but overall I would never return to that location again. poor management
    

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