Colonial Room at The Drake Oak Brook

Review summary

1. m

   michele

   Portland

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Average tea- liked that they used loose leaf. Service was just ok, didn’t really check back, fill our water or bring more milk for the tea. One tea pot was cracked and leaked all over the table. The sandwiches were good, the scones dry, the pie slice delicious and the cookies just average- didn’t taste like a pastry chef was in house. The ability to take it from a 3 to 4 is in the details and service. There was little to no attention to details. Really wanted to love it, especially since it’s so close. Not worth the $75 per person,and the service did not warrant the 20% applied to every bill. The harp player was lovely.
   

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2. C

   Christine

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my mom and daughter to the holiday tea. It was our first time. We had a lovely experience. Our server, Patty, was very welcoming and personable. She also made sure my daughter felt part of the experience even though she is only 3 years old. The food and tea were fantastic. My favorite was the salmon tea sandwich - it was so good. We plan to make this an annual tradition for the 3 of us.
   

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3. M

   Matt

   Chicago

   25 reviews

   vip
   5.0

   25 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Elegant breakfast with outstanding food. We will definately go back for special occasions!
   

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4. OT

   OpenTable Diner

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for the Witches Brew afternoon tea. It was so well done. The food was very good. The sweets were scarily delicious! And the service by David and others was excellent
   

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5. S

   Shannon

   Miami

   1 review

   2.0

   1 review

   Dined on 26 October 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   This is review specifically for the witches afternoon tea experience. The decor and ambiance were wonderful. Unfortunately, this is where the good review ends. The food was some of the worst we have ever had at a tea. While we appreciated the "spooky" garnishes on the food, we wish the kitchen would have put as much thought into the actual taste of the dishes. Cucumber sandwich was watery and somehow bitter at the same time. The deviled eggs were so bad my mother actually spit hers out. The cupcakes looked like they were purchased at costco and every single other sweet was coated in a thick layer of candy melt, so all you could taste was the waxy coating. For $75 we expected much more. Being served an apple slice with candy eyes was downright insulting for the price. We have been to afternoon tea all over the Chicagoland area and this was one of the worst.
   

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6. M

   Mark

   Las Vegas

   2 reviews

   vip
   4.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Great place for afternoon tea, piano was a bit loud. The service was amazing. Ask for Patricia.
   

   Colonial Room at The Drake Oak BrookResponded on 18 October 2024

   Hello, Thank you so much for your kind words and for taking the time to share your experience at Colonial Room at The Drake Oak Brook. We're thrilled to hear that you enjoyed our afternoon tea and found our service to be amazing. We do our best to create a comfortable atmosphere for our guests and we appreciate your feedback on the noise level during the piano performance. We look forward to welcoming you back soon for another memorable experience. Best regards, The Management Team
   

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7. T

   TELECIA

   Chicago

   1 review

   5.0

   1 review

   Dined on 1 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Server, Adrian, was great, very friendly, attentive and recommended great food.
   

   Colonial Room at The Drake Oak BrookResponded on 10 October 2024

   Hi, thank you for taking the time to leave us such a fantastic review. We're thrilled to hear that you enjoyed your experience at Colonial Room at The Drake Oak Brook, especially our food recommendations. We strive to provide our guests with the best service possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon. Best, The Management Team
   

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8. L

   Lorraine

   Las Vegas

   142 reviews

   vip
   5.0

   142 reviews

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Two of us had the black and blue salad - always delicious and the steak was cooked perfectly. One of my guests had the ribeye and said it was his new favorite steak. The staff is always friendly and the location is convenient.
   

   Colonial Room at The Drake Oak BrookResponded on 10 October 2024

   Hello , Thank you for your kind words and for choosing Colonial Room at The Drake Oak Brook. We're thrilled to hear that you and your guests enjoyed your meals. It's always a pleasure to hear that our guests appreciate our black and blue salad and ribeye. We strive to provide excellent food and service, and your feedback lets us know we're on the right track. We're glad to be convenient for you. We hope to see you again soon! Best, The Management Team
   

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9. L

   Lorraine

   Las Vegas

   142 reviews

   vip
   5.0

   142 reviews

   Dined on 22 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Barry and Michael did an outstanding job taking care of us. My guest had the vegetable gnocchi and loved every bite. I had the beef and blue salad - the steak was cooked perfectly.
   

   Colonial Room at The Drake Oak BrookResponded on 10 October 2024

   Thanks for the feedback! We're thrilled to hear that you and your guest enjoyed your dining experience at Colonial Room at The Drake Oak Brook. It's wonderful to know that our vegetable gnocchi and beef and blue salad hit the mark for you. We always strive to provide the best food and service, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back soon for another delightful experience. Best regards, The Management Team
   

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10. K

    Kathy

    Chicago

    11 reviews

    vip
    2.0

    11 reviews

    Dined on 13 September 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 1

    Reservation was made for outdoor balcony. We were seated in the midst of a large group waiting to attend a wedding reception in the Colonial room. We should have been informed of this when making the reservation. The hostess never mentioned it either. Had we known we would have dined elsewhere. Food was subpar. We ordered. Gnocchi in vodka sauce with vegetables. The dish was awful. Gnocchi were nothing but mush and whatever the sauce was, it wasn't vodka sauce. I couldn't even get ground pepper for my salad because the pepper mill didn't work. Wait staff was marginal. Overall , a very poor experience We won't be back.
    

    Colonial Room at The Drake Oak BrookResponded on 18 September 2024

    Hi Kate, We're truly sorry for your experience at Colonial Room. We apologize for the seating confusion and the food not meeting your expectations. We value your feedback and will address these issues. We hope to have another chance to provide a better dining experience. Best, The Management Team
    

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