Cone Club - 7Pines Resort Ibiza

Review summary

1. M

   Michael

   Portland

   4 reviews

   2.0

   4 reviews

   Dined on 8 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   This was a major disappointment. Sunset was beautiful It’s windy can you feel yourself moving very nice, however, drinks were so ridiculously overpriced. It was incomprehensible. Went inside because it was so cold to have dinner. A giant group of 20+ people came in and we were completely ignored Because of the large party. We had ordered two glasses of wine which were less than 4 ounces each for ridiculous prices. Do not recommend
   

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2. K

   Kelly

   Spain

   1 review

   3.0

   1 review

   Dined on 7 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   We booked the sunset ritual, unfortunately for us it was cloudy so we didn’t see any sunset which was disappointing however this could not be helped and of course no fault to the resort. However, there was absolutely zero “atmosphere” or “sunset vibes”, it was a few people sitting in the wind looking at the clouds whispering away to each other. No music, no gong nothing. It was not in anyway worth the trip out, perhaps during peak season but certainly not in October. Staff were nice but we found them a little awkward and “stiff”. Very pricey for what you get food&drink wise. We ordered steaks and burgers and unfortunately they weren’t cooked as we’d asked. I think I’d go again to give them another shot in summer season but I’d recommend having an early dinner before you go and sit watching the sunset with cocktails & perhaps nibbles instead of dinner as the ritual experience has you sitting on comfy chairs but with little drinks tables, not really suitable for eating a meal from as you’d have to put it up on your lap.
   

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   Cone Club - 7Pines Resort IbizaResponded on 15 October 2024

   Dear Guest, We're truly sorry to hear that your experience with the sunset ritual did not fully meet your expectations. Your feedback is valuable to us as we continuously aim to enhance the overall experience for our guests. It's unfortunate to read about the atmosphere not being as expected. We strive to create a relaxing and enjoyable ambiance, and your comments will certainly help us reassess this aspect of our experience. We regret to hear about your dining experience as well. We pride ourselves on our culinary offerings and we're sorry if they didn't meet your expectations on this occasion. We look forward to welcoming you back and providing an improved experience that aligns with our commitment to excellence. Best regards, Rocío Ruz Restaurants Reservations Manager
   

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3. s

   steven

   Spain

   1 review

   5.0

   1 review

   Dined on 2 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a table for sunset ritual. Was fabulous service with great views !
   

   Cone Club - 7Pines Resort IbizaResponded on 15 October 2024

   Dear Guest, We are delighted to hear about your positive experience during the sunset ritual. It's always a pleasure to provide fabulous service and to make sure our guests enjoy the stunning views we offer. Your kind words truly mean a lot to us and we hope to welcome you back soon for another memorable experience. Best regards, Rocío Ruz Restaurants Reservations Manager
   

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4. R

   Rebecca

   London

   3 reviews

   5.0

   3 reviews

   Dined on 30 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is wonderful, the view is the best of both the sunset & Es Vedra, beautiful. Service, ambience & food all excellent, would highly recommend
   

   Cone Club - 7Pines Resort IbizaResponded on 15 October 2024

   Dear Guest, It warms our hearts to hear that you found our resort wonderful. We're delighted to know that the beautiful views of the sunset and Es Vedra enhanced your experience, and that you appreciated our ambience and food. It's always rewarding to hear from a satisfied guest, and we're pleased that our service met your expectations. Your high recommendation means a lot to us. We look forward to the opportunity of welcoming you back on your next visit. Best regards, Rocío Ruz Restaurants Reservations Manager
   

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5. N

   Nigel

   London

   3 reviews

   5.0

   3 reviews

   Dined on 1 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely superb! Every aspect was amazing. The perfect way to start our stay at 7 Pines! Loved it.
   

   Cone Club - 7Pines Resort IbizaResponded on 7 September 2024

   Dear Guest, Thank you for your wonderful feedback. We are thrilled to hear you enjoyed every aspect of your stay at 7Pines. Your kind words affirm our efforts to create the perfect experience for our guests. We hope your stay remains a fond memory and look forward to welcoming you back in the future. Best regards, Rocío Ruz Restaurants Reservations Manager
   

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6. A

   Adolfo

   Baja California

   4 reviews

   5.0

   4 reviews

   Dined on 31 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome place, great food & wine, the extra touch of the music by DJ was amazing, espectacular views ..
   

   Cone Club - 7Pines Resort IbizaResponded on 2 September 2024

   Dear Guest, It's wonderful to hear you found our resort to be an awesome place and that you enjoyed our food and wine selection. We're delighted to know that the additional touch of music by our DJ enhanced your experience. Your words about our spectacular views are much appreciated. We always aim to provide an unforgettable experience to our guests, and your feedback confirms that we're on the right track. We look forward to welcoming you back for another splendid experience. Best regards, Rocío Ruz Restaurants Reservations Manager
   

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7. C

   Carlos

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 18 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had dinner at around sunset, and the view was exceptional. We were eating as we watched the sunset in minutes, and were left with a great ambiance of music and sounds of the waves. Would recommend to dine here during sunset and to have a very relaxing evening.
   

   Cone Club - 7Pines Resort IbizaResponded on 15 October 2024

   Dear Guest, Your delightful review paints such a beautiful picture, it's almost as if we're right there enjoying the stunning sunset with you. It's pleasing to hear that you had such a memorable dining experience, complimented by the soothing sounds of the waves and our ambient music. Your recommendation to others to dine during sunset for a relaxing evening is genuinely appreciated. We look forward to welcoming you back for many more unforgettable sunsets and dining experiences. Best regards, Rocío Ruz Restaurants Reservations Manager
   

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8. C

   Christopher

   VIP

   London

   1 review

   3.0

   1 review

   Dined on 16 August 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Not worth any trip. Beautiful setting but amateur service and food lets it down
   

   Cone Club - 7Pines Resort IbizaResponded on 18 August 2024

   Dear Guest, We are sorry to hear that your experience at 7Pines Resort Ibiza did not meet your expectations. Our resort aims to provide a tranquil and beautiful setting combined with exceptional service and gastronomy. Your comments on the service and food are noted. While we strive to maintain the highest standards, it seems on this occasion we did not succeed in providing the quality experience we're known for. Your feedback is valuable and we appreciate the time you've taken to share it. It helps us understand areas where we could improve. Best regards, Rocío Ruz Restaurants Reservations Manager
   

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9. T

   Toni

   Spain

   1 review

   3.0

   1 review

   Dined on 13 August 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service was extremely slow and very unsympathetic. Wine order didn't come through, desserts forgot. We even had to ask for the menu card three times. I am a regular customer but this time is the last for us. In the end, I asked for the bill twice. While pinning, the service personally added the tip they did not deserve. I did ask for it back and gave this tip to the friendly gentleman of the valet parking. He had a good evening!!
   

   Cone Club - 7Pines Resort IbizaResponded on 15 October 2024

   Dear Guest, Your feedback is invaluable to us, and we regret to hear that your recent experience at our resort did not meet your expectations. Our team is committed to providing excellent service, and we understand that your experience fell short of this commitment. We value your loyalty as a regular customer and we deeply regret any inconvenience caused. It's disheartening to learn about your dissatisfaction with the service you received. Please accept our sincere apologies for the shortcomings. We hope that you would give us another opportunity to serve you in the future and deliver the outstanding service that you should always expect from us. Best regards, Rocío Ruz Restaurants Reservations Manager
   

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10. A

    Andreas

    Berlin

    1 review

    3.0

    1 review

    Dined on 11 August 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 5

    Der Ausblick und das Ambiente ist wirklich Atemberaubend schön . Das Essen ist auch ok (war schon mal besser) Der Service, viele Servicekräfte die ihr bestes tun aber es nicht schaffen, vergessen oder einfach Unfähig sind. Aber die Unverschämtheit für einen halben Liter Bier 15€ zu verlangen ist echt mies. Allgemein die Getränke sind viel viel viel zu teuer .
    

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    Cone Club - 7Pines Resort IbizaResponded on 18 August 2024

    Sehr geehrter Gast, Ihre Worte über den atemberaubenden Ausblick und das Ambiente unseres Resorts freuen uns sehr. Es ist immer unser Ziel, unseren Gästen ein einzigartiges Erlebnis zu bieten. Es tut uns leid zu hören, dass Sie mit dem Service und den Preisen für Getränke nicht zufrieden waren. Wir nehmen Ihr Feedback ernst und werden es zur Kenntnis nehmen. Für das Essen, es tut uns leid zu hören, dass es nicht Ihren Erwartungen entsprach. Wir streben immer danach, kulinarische Köstlichkeiten zu servieren, die unseren Gästen gefallen. Wir hoffen, Sie bald wieder begrüßen zu dürfen und Ihnen ein besseres Erlebnis zu bieten. Mit freundlichen Grüßen, Rocío Ruz Restaurant-Reservierungsmanagerin
    

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