Council Oak Steaks and Seafood- Hard Rock Hotel and Casino Sacramento at Fire Mountain

Review summary

1. j

   javier

   Sacramento

   8 reviews

   vip
   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the food here. One of the best places to have a nice dinner in Sacramento. We always get great service here it’s one of our top 3 favorite restaurants.
   

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2. J

   Jenifer

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food excellent service. Will definitely go back again
   

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3. S

   Susan

   Phoenix

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely a new favorite!!! Only thing not my favorite was the smoke infiltrating from the casino….I just wish there would be no smoking allowed anywhere in California including Casinos. Other than that, it’s wonderful!!! Five Stars!
   

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4. J

   James

   Sacramento

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Lovely dining restaurant, booths are a nice touch and tables are spaced comfortably for family or intimate occasions. Service was very good. Nice menu to choose from
   

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5. J

   Jonathan

   Tahoe

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We have been coming here since it opened. We literally live 6 minutes away. We were sat down at 6:15, party of 7. Waitress came after sitting for 10 minutes with no water. Brought us water and then took our order after about the 20 minutes mark. We got our appetizer after another 25-30 minutes which was oysters and a bread platter. Our salads show up shortly after that. Meanwhile our waitress has literally not been by the table since we ordered. Here comes our dinners and sides, waitress finally comes as one of our steaks were cooked wrong. My wife’s sea bass was absolutely terrible, and that was one of the best things on the menu. We get the oh we have a new head chef statement quite frequently and to be honest it’s no longer an excuse. Our waitress then showed up with our check and then 15 minutes later came to run my card. We left the restaurant at 8:20pm and mind you they were far from busy. I got the opportunity to order 1 drink and then my waitress never came back, never once asked how any of my food was, never asked if i needed a refill or showed any reason to care about the people who she’s waiting on. Sorry but you guys need some serious help. This was a 600 dollar dinner and we would have gotten served better at Applebees.
   

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6. C

   Christopher

   Sacramento

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always my experience was fantastic, the staff, the food and atmosphere was amazing. As usual they didn’t disappoint.
   

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7. C

   Cheryl

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first experience at Council Oak was exceptional, so this visit was to confirm it was exceptional and not a fluke. It was exceptional the second time too! The prime rib is a favorite!
   

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8. J

   Jennifer

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   As always the service was as expected. Always understaffed on event nights. The staff hustle and work as a team, doing their very best. Our guests were quite pleased, this being their first time to visit.
   

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9. N

   Nicolas

   Sacramento

   9 reviews

   5.0

   9 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night out with family and friends. Food and service were excellent as always.
   

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10. OT

    OpenTable Diner

    Sacramento

    1 review

    3.0

    1 review

    Dined on 24 November 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 5

    We were greeted very nicely upon arrival, and the restaurant had a great vibe. The food was delicious and of very high standards, which we truly appreciated. However, the service left much to be desired. We waited an hour and 10 minutes for our main dishes after receiving our starters, with no updates from our waiter. I had to call him over twice to check on the food, as he never came by to update us. Meanwhile, tables around us were served and had even left before we received our main dishes. We had a comedy show to attend, so we had to rush through our meal in just 15 minutes and ask for the bill while eating. The manager did come over to apologize, which was thoughtful, and mentioned she would amend the bill. However, only one appetizer (worth $20) was removed, which felt inadequate given the situation. Unfortunately, this birthday meal did not go as planned. While the food was excellent, the poor service overshadowed the experience. I wouldn’t rush back or recommend this restaurant.
    

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