Craft by Smoke and Fire - LA Live

Review summary

1. M

   Monica

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Making a reservation was Easy. But I could tell it was a busy night. Many Tables were not bussed and the bathroom was dirty and not stocked. We had a few servers confused if we were being helped. I ordered Mashed potatoes with my Brisket grilled cheese, but I received a baked potato instead. I didn’t send it back, because it would take too long to get replaced. Food was actually good. Not sure I will be returning to this location .
   

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2. A

   AnneMarie

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Left while waiting in line. Stood in line at front desk for 10 minutes while two employees walked back and forth. When I finally got to the front of the line, the hostess walked away again. Went to another restaurant. All the reviews regarding bad service are true. Unless you have unlimited time, don't bother!
   

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3. G

   George

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Service just seemed off. Took awhile to be seated, other customers who came in after us received their food before us. Food portions were nice, but lacked a certain amount of flavor. The Hennything Is Possible cocktail was the highlight of the meal. Waitress was nice, but hard to track down at times.
   

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4. K

   Keisha

   Los Angeles

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Drinks were good. They have a wonderful BOGO happy hour. Overall the food was just average. Beef ribs were overcooked and brisket fries were basic. However, the short rib birria tacos were very excellent.
   

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5. S

   Shylo

   Seattle

   2 reviews

   2.0

   2 reviews

   Dined on 2 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our waiter was terrible! Didn’t see him very much and never had water refills. The host looked stressed and scattered. I noticed it didn’t seem to be just us that was experience terrible service
   

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6. J

   Jason

   Hawaii

   1 review

   3.0

   1 review

   Dined on 2 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great location in LA Live. Got seated promptly and did not see a server for 15 minutes. Ordered drinks , appetizers, and water and took another 20 minutes for drinks and still no water. They were out of chili (they did not tell me until 15 minutes after ordered) , no broccolini, and a couple of others that I do not remember. We arrived at 5 and did not get served our main course until 6:25. Server was friendly, but super slow and really unattentive and it was not a busy evening. Order was incorrect and we were in such a hurry for a concert, we ate quickly and left. Food was good. First time here and we asked ourselves it was a new restaurant as there were many many kinks. Go back? If I have plenty of time and do not have somewhere I have to be.
   

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7. M

   Mladjen

   Los Angeles

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We need quick stop after the game and this was perfect choice Great food and service love the burger
   

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8. D

   Debi

   Los Angeles

   2 reviews

   vip
   2.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Food was ok, nothing special. Server was not attentive. One of our items we ordered never made it to the table and were charged for it. Beware of service fees and credit card fees. If I had known there was a 3% charge for using a credit card, I would have used my debit card.
   

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9. N

   Nia

   Orange County

   6 reviews

   vip
   1.0

   6 reviews

   Dined on 24 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our service was horrible and the food was cold. The manager did not accommodate any of the issues. Very disappointing
   

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10. S

    Shannon

    Los Angeles

    17 reviews

    vip
    1.0

    17 reviews

    Dined on 23 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We were taken to a table next to a table full of dirty dishes and used glasses and napkins. We looked around and saw lots of other tables full of dirty dishes. We thought maybe they just had a rush and were short on staff so we said we’d just sit at the bar. The bar and tables in the bar were also full of used glasses. We felt uncomfortable in a place that either didn’t have enough staff or didn’t care about dirty dishes. So we left and did not eat there.
    

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