Craft by Smoke and Fire - LA Live

Review summary

1. OT

   OpenTable Diner

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Absolutely disappointed, the food was awful, the service terrible, they were out of so much stuff. They brew their own beer and were out of several. I will not go back and I will not recommend this place. Our Smoke and Fire that’s a fast food restaurant was 1000% better than this upscale restaurant.
   

   Is this helpful?

2. c

   courtney

   Los Angeles

   23 reviews

   3.0

   23 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We checked in a few minutes early for our reservation and when we sat down told the server that we were going to the Kings hockey game. We ordered immediately and ordered 2 simple entrees. Our meal didn’t arrive till 7:20. I couldn’t order dessert since we had to rush and eat to make it to the game which we arrived 15 minutes late.
   

   Is this helpful?

3. H

   Harry

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Horrible. Waited for over an hour ,never got our food. Paid for our drinks and left. NEVER GOING BACK.
   

   Is this helpful?

4. D

   Dawn

   Los Angeles

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great! The suggestions from our server were PERFECT! Matt our server did an amazing job with our party! Enjoyed everything! We will be back!
   

   Is this helpful?

5. F

   Flavio

   Los Angeles

   38 reviews

   1.0

   38 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   This location needs a lot of attention. I stopped in on a Saturday night before a concert at Crypto. They had no business being understaffed and overwhelmed. This is the night your staff should be able to get you a drink within 30 minutes of sitting down and not have to ask for settings. Also, why were you out of clean silverware and cloth napkins? Everyone around us seemed to be just as dissatisfied with the situation. The food was the only good thing about our visit. Don't get the harvest salad. It was a heap of greens with lots of lousy dressing. I sent that back.
   

   Is this helpful?

6. j

   jesus

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined on 15 February 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Server Could have a better attitude and not roll his eyes when his taking clients orders
   

   Is this helpful?

7. N

   Nick

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 15 February 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Appetizers were good which was a good sign, drinks were good, waiters were good just wait time is horrible. Restaurant wasn’t even packed but service was slow. Price and food was great.
   

   Is this helpful?

8. K

   Kat

   VIP

   Los Angeles

   12 reviews

   1.0

   12 reviews

   Dined on 9 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   It would be one thing if the service were just atrocious. It would be one thing if the food was just overpriced. It'd be one thing if the food and alcohol was also not that great. But add all these three things together, and you get craft at LA Live. It took 10 minutes to get the water we asked for, and 15 minutes to get the coke. We waited 40 minutes for our food. When we asked for the server to check on the food, he said they were at capacity and that it would be out soon. I'm sorry, but on a Saturday night with the Kings playing at home, your business model is to be at capacity, that should not come with God awful service. Our two mains came out first, and were cold. The appetizer came later, and while it was hot, I've never seen so many ingredients together have so little flavor. Their cocktails are also pre-made and poured from spouts behind the bar, they are WAY too sweet, and barely contain booze. I will absolutely NEVER go back here.
   

   Is this helpful?

9. K

   Kristopher

   Vancouver

   1 review

   1.0

   1 review

   Dined on 9 February 2025

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   Apps took almost 30 min to come out. Food took about 1 hour to come out.
   

   Is this helpful?

10. E

    Elizabeth

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 9 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Didn’t even get to eat after an hour of waiting. Terrible customer service
    

    Is this helpful?